Stalling - Still owed 50%

[AussieDave]

I have 2 accounts, one (1) is a shared account (50/50 split wqith my ex business partner), the other is my own account, where the split is paid into, and also whatever else is earned on that account. The status qou of these accounts have been unchanged for years. However, this month and payment for July 2017 for some bizarre unknown reason, my personal account got split 50/50 with ex business partner.

So I make contact last Tuesday to inform Commission365 of this screw up. I received a reply back that day, towards the end of business, accepting it was their mix-up, and the remaining 50% would be paid ASAP.

Well, Wed was a public holiday in South Africa. Either way I'm still waiting for this payment to turn up. Lot of promises and excuses but nothing paid as yet. Another 25 min and Monday for them will be done and dusted.

I don't like bringing the stuff the forum (I prefer email)... But that doesn't work, and instead, it seems (even when the payment screw-up is 100% the programs error), you have to make a public post to get them to pull their fingers out and just pay.

TBH it's not much $xxx, so I'm at lose to why this has to take so damn long...

 

[admin]

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[admin]

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[AussieDave]

2 emails later, it got paid Tuesday.

@Guard Dog - not sure if Shane is still with commission365. Sent him emails and got no reply. Usually he's responds quickly. Also, seems no one from commission365 is receiving notification of this post.

So you might want to update the email addy of file: mario [AT] commission365 [dot] com

 

[admin]

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[Mario Brand]

Hi there,

Hope you are well.

Glad that this matter is resolved now and we do apologise for the inconvenience and the frustrations in regards to the delays.

However, as Dave confirmed he received his funds as promised.

Best regards
Mario

 

[Guard Dog]

Mario is getting emails... right Mario? I can see they are going out and being received.

 

[admin]

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[Mario Brand]

Yes that is correct and thank you

 

[Kadabra]

I've been waiting for my payment with them for 2 months already. Got a reply from some guy named Sandi who wrote "
If it was something in my control I would have sorted this out but unfortunately the finance department and management have not been forthcoming."

WTF is Forthcoming?

 

[admin]

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[Mario Brand]

Hi Kadabra,

Hope you are well.

Firstly we apologise for the inconvenience and can assure you that your payment is in the process of being paid.

We will personally inform you with a POP as the payment will take place during the course of this week.

Best regards
Mario

 

[CL-Ed]

While you're at it Mario, maybe you could start paying all the Australian players with money in their accounts that you recently IP blocked and refuse to acknowledge and pay. I know your usual time frame to pay someone at your horrible casinos is anywhere from 6 to 12 months but you guys are taking the piss with what you are doing at the moment.

 

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[Kadabra]

Was it sent?

Thanks #CL-Ed

 

[admin]

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[Mario Brand]

Hi CL-Ed,

Thank you for your messages.

Any issues such as these will be taken seriously and will be dealt with in a timely manner.

Could I please ask that if there are any complaints and or issues with regards to players not being paid their due winnings please do contact me directly with these cases as we are working hard in order to resolve all of them until these are resolved in full.

You can gladly use: mario@comission365.com to either forward these complaints and or request the players to contact me directly.

Best regards
Mario

 

[Kadabra]

Hi Kadabra,

Hope you are well.

Firstly we apologise for the inconvenience and can assure you that your payment is in the process of being paid.

We will personally inform you with a POP as the payment will take place during the course of this week.

Best regards
Mario

It's been a week (plus 2 months) and I still haven't received your payment.

 

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[falseadoom]

I also have been waiting for payment for months.

 

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