Stalling - Still owed 50%

AussieDave

24 years & still going!
Joined
Nov 28, 2013
Messages
4,964
Reaction score
3,509
I have 2 accounts, one (1) is a shared account (50/50 split wqith my ex business partner), the other is my own account, where the split is paid into, and also whatever else is earned on that account. The status qou of these accounts have been unchanged for years. However, this month and payment for July 2017 for some bizarre unknown reason, my personal account got split 50/50 with ex business partner.

So I make contact last Tuesday to inform Commission365 of this screw up. I received a reply back that day, towards the end of business, accepting it was their mix-up, and the remaining 50% would be paid ASAP.

Well, Wed was a public holiday in South Africa. Either way I'm still waiting for this payment to turn up. Lot of promises and excuses but nothing paid as yet. Another 25 min and Monday for them will be done and dusted.

I don't like bringing the stuff the forum (I prefer email)... But that doesn't work, and instead, it seems (even when the payment screw-up is 100% the programs error), you have to make a public post to get them to pull their fingers out and just pay.

TBH it's not much $xxx, so I'm at lose to why this has to take so damn long...
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
The Affiliate Management team has been notified of the new post.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
A reminder is sent to all affiliate managers.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
A reminder is sent to all affiliate managers.
 

AussieDave

24 years & still going!
Joined
Nov 28, 2013
Messages
4,964
Reaction score
3,509
2 emails later, it got paid Tuesday.

@Guard Dog - not sure if Shane is still with commission365. Sent him emails and got no reply. Usually he's responds quickly. Also, seems no one from commission365 is receiving notification of this post.

So you might want to update the email addy of file: mario [AT] commission365 [dot] com
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
The Affiliate Management team has been notified of the new post.
 

Mario Brand

Affiliate Guard Dog Member
Joined
Sep 30, 2014
Messages
12
Reaction score
8
Hi there,

Hope you are well.

Glad that this matter is resolved now and we do apologise for the inconvenience and the frustrations in regards to the delays.

However, as Dave confirmed he received his funds as promised.

Best regards
Mario
 

Guard Dog

Guard Dog
Staff member
Joined
Dec 13, 2006
Messages
11,201
Reaction score
3,142
Mario is getting emails... right Mario? I can see they are going out and being received.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
The Affiliate Management team has been notified of the new post.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
The Affiliate Management team has been notified of the new post.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
A reminder is sent to all affiliate managers.
 

Mario Brand

Affiliate Guard Dog Member
Joined
Sep 30, 2014
Messages
12
Reaction score
8
Hi Kadabra,

Hope you are well.

Firstly we apologise for the inconvenience and can assure you that your payment is in the process of being paid.

We will personally inform you with a POP as the payment will take place during the course of this week.

Best regards
Mario
 

CL-Ed

Affiliate Guard Dog Member
Joined
Oct 9, 2017
Messages
240
Reaction score
360
While you're at it Mario, maybe you could start paying all the Australian players with money in their accounts that you recently IP blocked and refuse to acknowledge and pay. I know your usual time frame to pay someone at your horrible casinos is anywhere from 6 to 12 months but you guys are taking the piss with what you are doing at the moment.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
The Affiliate Management team has been notified of the new post.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
A reminder is sent to all affiliate managers.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
A reminder is sent to all affiliate managers.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
The Affiliate Management team has been notified of the new post.
 

Mario Brand

Affiliate Guard Dog Member
Joined
Sep 30, 2014
Messages
12
Reaction score
8
Hi CL-Ed,

Thank you for your messages.

Any issues such as these will be taken seriously and will be dealt with in a timely manner.

Could I please ask that if there are any complaints and or issues with regards to players not being paid their due winnings please do contact me directly with these cases as we are working hard in order to resolve all of them until these are resolved in full.

You can gladly use: mario@comission365.com to either forward these complaints and or request the players to contact me directly.

Best regards
Mario
 

Kadabra

Affiliate Guard Dog Member
Joined
Nov 30, 2013
Messages
982
Reaction score
336
Hi Kadabra,

Hope you are well.

Firstly we apologise for the inconvenience and can assure you that your payment is in the process of being paid.

We will personally inform you with a POP as the payment will take place during the course of this week.

Best regards
Mario

It's been a week (plus 2 months) and I still haven't received your payment.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
The Affiliate Management team has been notified of the new post.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
The Affiliate Management team has been notified of the new post.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
A reminder is sent to all affiliate managers.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
A reminder is sent to all affiliate managers.
 

Commission365
INFO

  1. AGD Terms Certification:
    Rogue
  2. High-Roller Policy
    (Player Quarantine)
  3. Have Retroactively Changed T&C's?
    No
  4. Have Negative Carryover?
    No
  5. Are Casino Earnings Bundled?
    No
  6. Missing Admin Fee:
    No
  7. Ambiguous Termination Clause:
    No
  8. T&C updates not emailed:
    No

AGD REPRESENTATIVE

AGD AUDIT RESULTS

Audit coming soon

Featured resources

  • Nifty Stats
    Nifty Stats
    stats tracking, casino stats. casino stats tracking, gambling stats, casino tracking, stats remote
    • woltran
    • Updated:
  • Slots Launch
    Slots Launch
    Free Demo Games for Casino Affiliates
    • Guard Dog
    • Updated:
  • TrafficStars
    TrafficStars
    Self-Serve ad Network
    • Guard Dog
    • Updated:
  • StatsDrone
    AGD Approved StatsDrone
    iGaming Affiliate Program Stats Tracker
    • Guard Dog
    • Updated:
  • The Affiliate Agency
    The Affiliate Agency
    The Affiliate Agency
    • Guard Dog
    • Updated:
Top