Extreme, Brango, Yabby - is there anyone home?

[Kadabra]

i sent btc payment request to them on 24th, now checked and received the transaction on 25th.
are you on skype with one of them to make sure they are getting your emails?

 

[KasinoKing]

i sent btc payment request to them on 24th, now checked and received the transaction on 25th.
are you on skype with one of them to make sure they are getting your emails?

Since "Mikey" left I haven't been given a new Skype contact... or even a new Affiliate Manager.

SInce my last post I discovered an e-mail from "payments" on April 1st... but they sent it to my PLAYER e-mail, not my affiliate e-mail, which is why I didn't see it.

But historically, for the last 8+ years, they have always paid my commission into my casino account on the 1st of the month.
Maybe this method has changed now... but no-one has contacted me to let me know if that is so...

KK

 

[FictionNet]

I've told this group I expect payment this month for what they owe me. I will update here either way.

 

[MissExposé]

We sent a reminder to follow up on the case.
@FictionNet please let us know if you need our assistance.

 

[cindygreco]

Sod it, I'll post my input. I've had just about enough of this program. The staff don't seem to care any more - blaming all delays on RTG.

They're aways on sick-leave or injured (everyone in the office?)... I've been owed money for weeks (not a lot, but not the point) due to a proper mess-up by this program sending out incorrect links for affiliates to use, and the staff appear more and more disinterested every day, just telling me to be 'patient'. And then then ask me to promote them more to 'lift my spirits'.

I'm close to shutting down all promotion of this group.

Dear Fiction Net:

I am sorry to hear our Program owes you money atm; please send me your affiliate id via email cindy@xmarkaffiliates.com and I will take care of it accordingly.

Best regards

Cindy Greco
Head of Affiliate Marketing
https://www.xmarkaffiliates.com
cindy@xmarkaffiliates.com
Skype: cindy.greco1

 

[cindygreco]

So now 1 week after I sent the e-mails as requested - and I've heard NOTHING from Cindy or Payments...

Looks like this group is planning a move... from Certified to Rogue

KK

Dear Kasinoking

Our Finance team replied to your email on April 22nd and 29th asking for a Crypto address; none of the emails got a response from your side. I can see you also received an automated email on May 1st asking for payment info.
We are waiting for your payment details in order to proceed with your payment.


Best regards

Cindy Greco
Head of Affiliate Marketing
https://www.xmarkaffiliates.com
cindy@xmarkaffiliates.com
Skype: cindy.greco1

 

[FictionNet]

Cindy, you have all my details. I cc'd you in with my e-mail on 1st May. Michael has supposed to be dealing with this, but he's always out of the office or 'waiting for RTG'. It's coming up to months now and your service has fallen from excellent to terrible in a VERY short period. It's a bad look.

 

[KasinoKing]

Dear Kasinoking

Our Finance team replied to your email on April 22nd and 29th asking for a Crypto address; none of the emails got a response from your side. I can see you also received an automated email on May 1st asking for payment info.
We are waiting for your payment details in order to proceed with your payment.


Best regards

Cindy Greco
Head of Affiliate Marketing
https://www.xmarkaffiliates.com
cindy@xmarkaffiliates.com
Skype: cindy.greco1

Hi Cindy,

I did not receive those e-mails you say were sent on April 22 and 29.
Which e-mail address were they sent to:
Gambler... or AffMan... ?
I have checked both my spam folders - but no sign of them.

I did get the automatic mail on May 1st from "Stefan" (to my PLAYER account email) - the same as I have got every month since Xmark took over from the previous operator - but my account was always set to make payments into my Casino Extreme player account, which is the way I have always been paid, up to January 2023.
I was NOT told that this had to change.
I replied to Stefan on May 2nd with payment instructions - but got no reply confirming receipt or advising if pay was being sent.

Look, the Extreme Group have been the best operator I have worked with for many years, and I would hope we can carry on that way. But I have to say, that since Ivan left communications have been very poor, to non-existent. So can we work together in a more positive way to our mutual benefit moving forward...?

Cheers,
Mark.

 

[cindygreco]

Hi Cindy,

I did not receive those e-mails you say were sent on April 22 and 29.
Which e-mail address were they sent to:
Gambler... or AffMan... ?
I have checked both my spam folders - but no sign of them.

I did get the automatic mail on May 1st from "Stefan" (to my PLAYER account email) - the same as I have got every month since Xmark took over from the previous operator - but my account was always set to make payments into my Casino Extreme player account, which is the way I have always been paid, up to January 2023.
I was NOT told that this had to change.
I replied to Stefan on May 2nd with payment instructions - but got no reply confirming receipt or advising if pay was being sent.

Look, the Extreme Group have been the best operator I have worked with for many years, and I would hope we can carry on that way. But I have to say, that since Ivan left communications have been very poor, to non-existent. So can we work together in a more positive way to our mutual benefit moving forward...?

Cheers,
Mark.

Hi Mark

We have emailed you to the following email address: AffMan<snip> if you have a different one, I will be glad to forward you the emails we’ve previously sent.

Feel free to add me on Skype: cindy.greco1


Best regards

Cindy Greco
Head of Affiliate Marketing
https://www.xmarkaffiliates.com
cindy@xmarkaffiliates.com
Skype: cindy.greco1

 

[cindygreco]

Cindy, you have all my details. I cc'd you in with my e-mail on 1st May. Michael has supposed to be dealing with this, but he's always out of the office or 'waiting for RTG'. It's coming up to months now and your service has fallen from excellent to terrible in a VERY short period. It's a bad look.

Dear FictionNet

I receive numerous emails on a daily basis; I would appreciate if you could provide me with your affiliate ID so I can check your account and search the email you sent us.


Best regards

Cindy Greco
Head of Affiliate Marketing
https://www.xmarkaffiliates.com
cindy@xmarkaffiliates.com
Skype: cindy.greco1

 

[FictionNet]

Cindy, I've passed the details to AGD today.

We did receive a payment from this group (I think) earlier today, so something is moving forward.

Where we have issues is a lack of information regarding a campaign we ran for this group that went horribly wrong. At the moment, I'm still in the dark as to the positon on that.

 

[MissExposé]

Thank you very much for sending your account details @FictionNet.
We forwarded the info to the representatives.

 

[cindygreco]

Cindy, I've passed the details to AGD today.

We did receive a payment from this group (I think) earlier today, so something is moving forward.

Where we have issues is a lack of information regarding a campaign we ran for this group that went horribly wrong. At the moment, I'm still in the dark as to the positon on that.

Dear FictionNet

Please contact me via Skype cindy.greco1 I will be glad to assist you moving forward.
Best regards

Cindy Greco
Head of Affiliate Marketing
https://www.xmarkaffiliates.com
cindy@xmarkaffiliates.com
Skype: cindy.greco1

 

[KasinoKing]

Hi Mark

We have emailed you to the following email address: AffMan<snip> if you have a different one, I will be glad to forward you the emails we’ve previously sent.

Feel free to add me on Skype: cindy.greco1


Best regards

Cindy Greco
Head of Affiliate Marketing
https://www.xmarkaffiliates.com
cindy@xmarkaffiliates.com
Skype: cindy.greco1

I definitely did not get those e-mails, unless they came from some address I did not recognise, and deleted them!
BTW, I have removed my full e-mail from your post to prevent "Spamming Scrapers" from getting hold of it. I already have more spam than I can eat!

Also, searching Skype for the name you gave produced zero results.
Taking the 1 off the end gave 6 results - are you one of them?

Cheers,
Mark.

 

[cindygreco]

I definitely did not get those e-mails, unless they came from some address I did not recognise, and deleted them!
BTW, I have removed my full e-mail from your post to prevent "Spamming Scrapers" from getting hold of it. I already have more spam than I can eat!

Also, searching Skype for the name you gave produced zero results.
Taking the 1 off the end gave 6 results - are you one of them?

View attachment 4878

Cheers,
Mark.

Hi Mark
I sent you an invite to your Skype


Best regards

Cindy Greco
Head of Affiliate Marketing
https://www.xmarkaffiliates.com
cindy@xmarkaffiliates.com
Skype: cindy.greco1

 

[MissExposé]

@FictionNet @KasinoKing Can you please provide any recent developments or advancements in this matter?

 

[FictionNet]

Yes, funny you ask... I just five minutes ago sent them ANOTHER chaser. I e-mailed three different contacts at Xmark on 10th May. All three ignored me. So I just sent them another chaser.

They don't care any more, let's be honest about...

 

[MissExposé]

@FictionNet Sorry to hear that, we sent a follow up regarding your case. Keep you posted.

 

[FictionNet]

Thanks, MissExposé. I seriously doubt I'll ever see the money I'm owed. It's not a lot - but it's their MASSIVE screw-up that caused the debt in the first place and this group's failure to even attempt to resolve the problem or keep in touch with me is.... pretty disgusting.

 

[Lucy CBC]

We did get payment, covering some more months pending from before. They went through some massive changes, but I'm hoping they keep it steady, as we've been pretty pleased with them for years now...finding consistency is tough