Complaint against the 1xpartners platform, a subsidiary of 1xbet

[Mustafaragab]

This situation is untenable.
This player earns large sums almost daily.
This causes my commissions to go negative and deprives other players of their commissions.
The company doesn't allow me to see his withdrawals or bets.
I suspect that 1xpartner is using this player to prevent me from withdrawing, or that it's a software trick.
Attached are screenshots from the website.
Player ID: 608101679
My ID: 1007231

 

[Mustafaragab]

This situation is untenable.
This player earns large sums almost daily.
This causes my commissions to go negative and deprives other players of their commissions.
The company doesn't allow me to see his withdrawals or bets.
I suspect that 1xpartner is using this player to prevent me from withdrawing, or that it's a software trick.
Attached are screenshots from the website.
Player ID: 608101679
My ID: 1007231

I can't include images in the post. Any manager who wants the images, I will send them to them in a message.

 

[MissExposé]

Hello @Mustafaragab, could you clarify if your complaint is from the perspective of an affiliate or a player?

 

[Mustafaragab]

Hello, I am complaining from the perspective of an Affiliate (ID: 1007231). One of the players under my account (ID: 608101679) is generating massive suspicious winnings with zero deposits, which has resulted in a huge negative balance on my account (over -$2000). I have contacted support multiple times with evidence but received no response."

 

[Gatto]

Oh wow this is interesting and concerning in the same time. Glitch or actually a player that deposited some time ago and then playing on with winnings and just simply winning or actually an techincal issue?

 

[Mustafaragab]

Thank you for your insight, Gatto. The situation is indeed concerning.
This specific player has been winning almost daily, and just yesterday, he generated a loss of $929 for me with absolutely zero deposits. I am starting to suspect that the company might be behind this activity to prevent me from withdrawing my earned commissions.
What makes it worse is the complete lack of support; they are ignoring my messages, and I don't even have a dedicated manager to speak to. Because of this, I have officially stopped all my advertising campaigns and halted communication with new potential clients.
Currently, it feels like I am working for free, as every bit of profit I generate from other sources is immediately swallowed by this single player's suspicious 'winnings.' I will not resume my traffic until I receive a transparent explanation and a fair resolution."

 

[Mustafaragab]

Hi Gatto,
Thank you for your response. To answer your question, this player (ID: 608101679) has been registered since April 2023. While he has been active, his recent winning pattern is extremely irregular.
It has been two days now since I sent official emails to the senior management (Svetlana and Victoria), yet I have received no response. This silence is very concerning for an affiliate who has generated over $83,000 in deposits and $21,000 in company profit.
I have already published my case here and on other forums, but it seems they are intentionally ignoring me while this suspicious 'whale' player continues to wipe out my commissions. I have completely stopped all my traffic and advertising campaigns until I receive a transparent explanation. This feels less like a 'glitch' and more like a deliberate attempt to avoid paying a high-performing partner."

 

[Mustafaragab]

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