Brightshare chargeback

[Perc]

Same here, signed up on Dec. 9th, deposited a total of $70 and charged back $197... lol

So did this player make 3 deposits of $23 each, and then charge back each one for a $38 fee each time?

That still only works out to about $184, but whatever, I'm sure it was a different processor with different fees, right? Some magical numbers will be pulled out of someones ass that will make the math work.

Maybe the same processor increased their fees since last time to $42.33 per chargeback?

 

[Guard Dog]

Did both of you send that information to Marcia? She is actually a good AM. I'm not saying there isn't something wrong with the stats - but let her look into it. It's worth the small amount of time spent to send her the info, IMO.

 

[fulltimer]

Did both of you send that information to Marcia? She is actually a good AM. I'm not saying there isn't something wrong with the stats - but let her look into it. It's worth the small amount of time spent to send her the info, IMO.

I signed up with Brightshare in 2006 and Marcia became my contact in 2007. Since then we've been emailing on a weekly or at least on a monthly basis. I've had no issues with her.

I took up this case with her in November after the big chargeback. In one of the messages I received from her (31 Dec) she said this player has 120 days to chargeback according to players card, and 88 days have passed. So that means player charged back first time on 4 October and 120 days is up on 2 February.

Aussie banks don't mention 120 days anywhere. It looks more like 90 days.

I'll keep this thread up to date with Brightshare chargebacks..

 

[Perc]

Did both of you send that information to Marcia? She is actually a good AM. I'm not saying there isn't something wrong with the stats - but let her look into it. It's worth the small amount of time spent to send her the info, IMO.

Is it really worth it though? They are quite good at making excuses that "explain" the problems, it's never a mistake or unethical behavior, they would ever admit to either of those.

So what's the point, to test their storytelling abilities? Sorry but my mind is made up about BS, and in my opinion, they are full of BS.

 

[inspiration]

Is it really worth it though? They are quite good at making excuses that "explain" the problems, it's never a mistake or unethical behavior, they would ever admit to either of those.

So what's the point, to test their storytelling abilities? Sorry but my mind is made up about BS, and in my opinion, they are full of BS.

IMO Marcia is ok but the program is not, sorry BS.

 

[Guard Dog]

Everyone has an opinion I haven't had the same issues displayed here, so I can't comment on that. It's tough with chargeback data for sure... it's either believe it or don't, IMO. I will say it seems odd to hear these chargebacks in the way they are mentioned - but I would need all the data to evaluate.

I would be more than happy to evaluate that data and give my opinion, IF <<----- I am given a direct export of all the data for the specific customer(s). No funny stuff, just direct data.

 

[KasinoKing]

Any of you guys with problems going to LAC?
If so, meeting the BS team face to face may give you a better idea if they really are "dodgy" or not.

I haven't arranged a meeting with them yet - but I may do before the event. I don't do much business with them since they shot themselves in the foot by upping their bonus WRs to a stupid level - which is the only issue I personally have with them.

KK

 

[CygX1]

Any of you guys with problems going to LAC?
If so, meeting the BS team face to face may give you a better idea if they really are "dodgy" or not.

They are not dodgy but their bosses are. It has been like this for years and I doubt it will ever change.

 

[Marcia]

Hi All,

Guard Dog, thanks for your offer to look at these stats as an independent reviewer. I would welcome that. But, obviously, our stats are personal to each affiliate - they would have to give their consent for any kind of transfer of personal information.

Regarding Perc's questions above. The player did, in fact, make 3 purchases - 25 CAD each. The processor's fee for chargebacks is 30 EURO - which was 38 USD when we spoke about it earlier in this thread, but is currently 40.63 USD. So the exchange rates (CAD to USD and EURO to USD) is what's throwing us off by pennies - depends on which day the calculation was made by the processor.

Fulltimer - yes, of course, our business relationship is important to me, and I think you know that - as you said, we've been working closely for years. But where would we be if I could pick and choose which affiliates will share in the burden of CBs and which ones won't? That's a slippery slide I won't even think about.

Thanks - Marcia

 

[Perc]

Well then I better stop sending players if they're going to cost me money.

 

[slotplayer]

Same here, signed up on Dec. 9th, deposited a total of $70 and charged back $197... lol

So did this player make 3 deposits of $23 each, and then charge back each one for a $38 fee each time?

That still only works out to about $184, but whatever, I'm sure it was a different processor with different fees, right? Some magical numbers will be pulled out of someones ass that will make the math work.

Maybe the same processor increased their fees since last time to $42.33 per chargeback?

that's pretty a quick timeline, looks like they didn't even try and recover them.

 

[AussieDave]

I would be more than happy to evaluate that data and give my opinion, IF <<----- I am given a direct export of all the data for the specific customer(s). No funny stuff, just direct data.

To step up to the plate and offer to audit the data is great But who's to say the data supplied is legit. Look at what took place with GP and we also have Lloyd who claims BS, like GP, are operating 2 databases.

If there is something going on, BS aren't going to supply anyone with the correct data to prove, what the majority here believe, is taking place, with these bogus chargebacks...just sayin

 

[Guard Dog]

To step up to the plate and offer to audit the data is great But who's to say the data supplied is legit. Look at what took place with GP and we also have Lloyd who claims BS, like GP, are operating 2 databases.

If there is something going on, BS aren't going to supply anyone with the correct data to prove, what the majority here believe, is taking place, with these bogus chargebacks...just sayin

Before killing a process.. you have to give it a chance GP - they would not allow me to audit them. Big difference.

 

[AussieDave]

GP - they would not allow me to audit them.

Maybe not but eventually eCOGRA and MGS got involved. Even though these two parties were supposed to have their fingers on the pulse in relation to microgaming casinos including GP, neither had a clue they were auditing bogus data. Hence my point. Side-stepping semantics doesn't help anyone, least of all affiliates with valid concerns.

If BS/Spiral are as honest as they claim, then explain the ASUSA mess or have you forgotten about that
There are just way too many things which point to suspect behaviour and BS with their hands in the cookies jar.

Why would they give you or anyone legit data, to audit...

 

[Perc]

I would give my consent if I thought it was worth Andy's time, but I don't think would be.

If the stats are totally legit, there's still the fact that sending a player can cost you money.

If I ran a business and a customer made a purchase, but something happened and instead of making money, that customer cost me more than double his purchase amount, I would do something to prevent that from happening again.

I don't trust anyone that would allow that to continue happening, and not give a damn about it.

I don't send them many players at all, the player that did this last month was one of two that I sent, so this must be happening very often.

Also, the fact that there is a $40 fee for a chargeback of $25, and they won't bundle three or more chargebacks together in the same month, means that either BS is ripping us off or they are getting ripped off by the processor. If they aren't ripping us off, and nothing has changed in at least a year, that means they are perfectly fine with getting ripped off.

Either way you go with it, they aren't a very good company. They are either unethical or have poor business sense, or it could be both I guess.

The fact that they added quotas, changing the T&C's of our agreement retroactively, shows that they definitely have poor business sense.

PS. This has nothing to do with Marcia or any other AM's there, it's the company they work for.

Edited to add: I know chargebacks are an issue in this industry, and I get them with every program, I've just never seen as many as I do with Brightshare, and I don't think I've ever seen chargebacks for more than the player deposited.

 

[AussieDave]

means that either BS is ripping us off or they are getting ripped off by the processor.

This is copy directly from a page at First Web Casino:

firstwebcasino.com/creditcards.html#_

Financial transactions are processed through Inexia Ltd., Gibraltar, UK, a subsidiary of Jackpot Factory Casinos.

• inexia.com
• Moullin Limited
• tabletonsa.com

These are just a few of the processors owned by Spiral Solutions or their subsidiary companies.

I can't see the "processor" ripping off themselves, can you!

Additional heads up
Thought some people might appreciate knowing the following information

Jackpot Factory Casinos was owned by the Belize-based SquareIT Ltd, which held the gaming licenses at Kahnawake Gaming Commission (Canada). But since relocated their gaming license to Malta, whereby this license is now held by Nexigames Ltd.

Over at CasinoMeister a few players had some issues with Wild Jack Casino. Though when they contacted the CM i-rep for Jackpot Factory Casino, they were told, they no longer own this casino, it's now owned/managed by Nexigames Ltd. Which as you can see is another subsidiary of Jackpot Factory/Spiral Solutions/SquareIT et al.

http://www.casinomeister.com/forums...ild-jack-casino-not-part-jackpot-factory.html

These are facts and a lot of fabricated baloney being spun to players, CM, Max and affiliates too by this casino group.

 

[casinofeb]

Hello guys,

I have been an affiliate for about 9 years and for the past 3 years I have been browsing this forum. I never created an account but after reading this thread I felt I should post since this has happened to me in the past.

BS has been great to me in the past and when player volume dropped I got forgotten. Not a problem though I understand they need to focus on aff bringing in players.

I never made what I should have. I would have about 25000 in dep yet I would be at around 3000 earnings. Go to another and easy 5 k.

anyway a player charged back and I HAD TO PAY THE FULL AMOUNT EVEN THOUGH THE PLAYER ONLY MADE ME 25% OF WHAT I WAS BILLED. (REDUCED FROM EARNINGS)

I believe I ended up paying about 6500. Usd

I sent endless emails and kept getting a reason. They acknowledged it was the full chargeback on me.

 

[slotplayer]

I'm not defending BS and have no idea if the cb's are genuine or not and when you look at a single month it does looks like you're getting cheated, however, the math works out as it should.

 

[casinofeb]

I'm not defending BS and have no idea if the cb's are genuine or not and when you look at a single month it does looks like you're getting cheated, however, the math works out as it should.

yes, this thread is specifically about Chargeback and the fact that they charge back the full amount.

You get 1 player who deposits 10,000 USD --- > you get paid 2500 USD
5 months later the player charges back 10,000 USD --> You get to pay 10,000 USD instead of 2500 USD.

Hope this makes more sense

Don't know if they still do this or not but they sure did to me some time ago.

 

[slotplayer]

yes, this thread is specifically about Chargeback and the fact that they charge back the full amount.

You get 1 player who deposits 10,000 USD --- > you get paid 2500 USD
5 months later the player charges back 10,000 USD --> You get to pay 10,000 USD instead of 2500 USD.

Hope this makes more sense

Don't know if they still do this or not but they sure did to me some time ago.

you've been paid $2500 on the $10k 5 months earlier, now you owe the program $2500+ 25% of cb fees since the player charged it back and casino net rev has been reduced by $10k+cb fees.

perhaps I'm wrong but I gather folks want the program to deduct the $2500 from the casino net rev side of the equation but that figure is not casino net rev, its affiliate rs, the $10k figure is casino net rev and the formula is (casino net rev) * affiliate rs %