2strong4you
New Member
- Joined
- Nov 15, 2025
- Messages
- 8
- Reaction score
- 1
It's a pity, because during the rest of the time they were fair to me, but in the last 2 months, everything changed. Not sure why or what changed...
"Dear Mateeeoxd, thank you for sharing your feedback. I’ve carefully reviewed your case and discussed it with our team. I completely understand your frustration. However, the terms you mentioned — minimum deposit, turnover, hold period, and additional requirements — were part of an individual CPA agreement. The manager you worked with provided these conditions before the cooperation began, and, as far as we know, you agreed to them.
Regarding the payout, the amount you received was calculated strictly according to the terms of that agreement.
We understand that some conditions may seem unexpected, especially in cases of unusual player behavior. However, these rules are clarified in individual deals, and in your case, they were also communicated.
If you still have concerns or questions, I’m here to help. My goal is not to give templated responses but to ensure transparent and fair communication. Feel free to reach out to me here."