Andrew Please Explain Predatory Term Change... When Did This Come In Effect?

[bonustreak]

Andrew - Referback

Listed Program

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Re. Inactive Clause

Hi all,

Clause 6.5. in our terms and conditions reads as follows:

Referback will only make payments to active generating affiliates; an active affiliate account is defined as an account which has generated a minimum of 1 new depositing player within a period of three consecutive months. If an account does not meet these requirements, at the sole discretion of Referback management, future commission payments may be withheld.

http:// www. referback. com/legal/terms-and-conditions

In reply to the statement: "if you don't send new ND for 3 months, you will not get paid old months commissions" this is not the case. Any backdated commissions are paid upon the account going active again.

In reply to the statement: “Hold on a minute, based on those rules, if a new affiliate doesn't make a ND in the first 3 months, they can refrain from ever paying him out." This is also not the case. The 3 months only applies to the last 3 months, it does not apply to any 3 month periods prior to this where no actives were generated. The moment an active is generated, the account is removed from the inactive status (should it have been inactive) and any backdated commission is paid with the next payment run.

We will do everything possible to assist you as an affiliate to produce active players again. Your account manager can provide creative collateral, unique content, mailers, special offers & landing pages to best convert for the countries you are targeting. We can even arrange for a high level <acronym title="Search Engine Optimization" style="border-width: 0px 0px 1px; border-bottom-style: dotted; border-bottom-color: rgb(0, 0, 0); cursor: help;">SEO</acronym> analysis of your sites and provide a strategy for you to get started again should you have been out of the industry for a period of time.

If you have any questions about your account, please contact your account manager who will be happy to assist you.

Many thanks,

Andrew​

I found this thread at CAP today, I would like to know when you instituted the Inactive clause please...

 

[Engineer]

Definitely a "WTF" moment.

When was this inserted into the T&Cs?

Does Referback intend to apply it to all affiliates, even those that signed up before the term was added?

 

[Guard Dog]

WTH! I am out of the office this week, but I will check what is going on with the terms spider and let everyone know what it has found. I haven't gotten an alert, so assumed there were no changes. I'll verify.

 

[fccash]

I have been working with Referback since 2007-2008 and I have recieved the inactive 'treatment" (Aug 2013)
No such terms were present when I became an affiliate.
Which no doubt gets my blood boiling. So.... I assume this clause refers to ALL affiliates and not just those signing up recently.

 

[Guard Dog]

While I am unsure why the alerts system did not work... and I will get to the bottom of it... This term was found by the terms spider on: 11/13/2012 9:24:27 AM.

That's quite awhile ago.. nearly a year and I am pretty furious about it. Not just at Referback, but at myself (i.e., The terms spider) for not giving a proper alert to affiliates.

Referback will be notified and their program is immediately going into the ROGUE pit until this situation is assessed.

 

[mattsgame]

I had this clause pulled on me a month ago (wondered why I received no payment), the last I seen of this term was that if you did not bring in a depositing player then all commission would be reduced to 20%.

The with holding of payment was a shock, Andrew did help me out and was great in that regard but I was tempted to drop them, so far I have left them in place as I have had a good relationship with them.

 

[bonustreak]

They have a lot of high places on my site as well that I will not hesitate to remove since they have gone predatory! Affiliates were NEVER told of this change either!

 

[Simmo!]

One thing worth remembering - with any program that stops paying on quota failure - is that if you ever sell your site you should sell the affiliate account with it otherwise it only has a 3-month (in this case) life span.

Also, bear in mind if you lose your traffic source your revenue gets cut off too. Athough I have always found Referback very easy to work with, it's worth spreading your players around when quotas are involved to minimise your risk exposure.

I understand that these terms exist to "persuade" affiliates to continue promoting a brand but I'd have thought developing and nurturing a good relationship would be much more effective than imposing terms which can only serve to damage it. Sounds like a decision from management rather than the relationship managers.

But either way, it's really disappointing to see a stand-up program implement and more importantly, enforce a term like this on it's "partners".


.

 

[CaseyM]

Still no response from RB it seems...

 

[bonustreak]

I understand that these terms exist to "persuade" affiliates to continue promoting a brand but I'd have thought developing and nurturing a good relationship would be much more effective than imposing terms which can only serve to damage it. Sounds like a decision from management rather than the relationship managers.

Agreed excellent points Simmo!

 

[pdjoe]

This started for me about 6 months ago and worked it out between Andy and Cobus.

After that, they aksed me to remove any special promos I had going with them. I can do that easily. In the end, they lost new players that were sent monthly, Andre worked so had to get exposure and its all gone now.

As always, you have to be careful what programs you work with. Here today, gone tomorrow.

 

[NDG]

I'm surprised to see this clause in the terms. I've e-mailed them for clarification.

I've promoted their program for years, so it's difficult to believe that they are doing this now.

 

[KasinoKing]

Reading this thread I'm so glad I dumped them back in 2011.
I did that because they increased the WR on their bonuses from the standard x30 to x50 - how do they expect to compete with the other MG casinos with that stupid policy?
Sounds like they might be the next group to be consumed by the Casino Rewards vacuum cleaner...

KK

 

[northern]

I don’t post often on this site – I’m more of a weekly lurker – but when I came across this thread, I felt obligated to defend Referback a little bit.
I’ve been promoting RB casinos for years with no serious problems and always fair treatment, prompt payment, etc. Somehow, we heard about these changes referred to in this thread before they went into effect and I can’t believe we got special treatment or were paying attention to industry news more than everybody else on this site.
Additionally, I’m a little surprised that some are complaining about “unfair terms.” If one can’t land three new players in three months at a Microgaming casino, why are you attempting to promote them at all?
Just my two cents.

Paul

Live Casino Direct

 

[Guard Dog]

I don’t post often on this site – I’m more of a weekly lurker – but when I came across this thread, I felt obligated to defend Referback a little bit.
I’ve been promoting RB casinos for years with no serious problems and always fair treatment, prompt payment, etc. Somehow, we heard about these changes referred to in this thread before they went into effect and I can’t believe we got special treatment or were paying attention to industry news more than everybody else on this site.
Additionally, I’m a little surprised that some are complaining about “unfair terms.” If one can’t land three new players in three months at a Microgaming casino, why are you attempting to promote them at all?
Just my two cents.

Paul

Live Casino Direct

Hey Paul,

When you lose Google traffic and as a result lose your commissions... please revisit this thread

 

[FictionNet]

Has it been confirmed Referback are retroactively applying this (crappy) term? If so, they're history. I've dumped several big name/long established programs over the last year - one more won't hurt.

 

[Guard Dog]

Has it been confirmed Referback are retroactively applying this (crappy) term? If so, they're history. I've dumped several big name/long established programs over the last year - one more won't hurt.

Honestly... I can't get Shane to respond to me. It is **VERY** unusual for him not to respond. I have sent emails and skype with no response at all.

 

[CaseyM]

I also emailed Andrew this thread a few days ago asking him to respond so they are definitely aware of it but have just chose to stay silent

 

[northern]

Just wanted to say that the people at Referback have always worked hard for us as affiliates even when we were just starting out...I understand the frustration of losing traffic trust me...

 

[northern]

I hope there is a resolution between Referback and other affiliates...Also I think we all will see more and more programs implement retro active terms...