Andrew Please Explain Predatory Term Change... When Did This Come In Effect?

Discussion in 'Referback' started by bonustreak, Oct 22, 2013.

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    bonustreak

    bonustreak Administrator Staff Member

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    I found this thread at CAP today, I would like to know when you instituted the Inactive clause please...
     
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    Engineer

    Engineer Super Moderator

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    Definitely a "WTF" moment.

    When was this inserted into the T&Cs?

    Does Referback intend to apply it to all affiliates, even those that signed up before the term was added?
     
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    Guard Dog

    Guard Dog Guard Dog Staff Member

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    WTH! I am out of the office this week, but I will check what is going on with the terms spider and let everyone know what it has found. I haven't gotten an alert, so assumed there were no changes. I'll verify.
     
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    fccash

    fccash Affiliate Guard Dog Member

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    I have been working with Referback since 2007-2008 and I have recieved the inactive 'treatment" (Aug 2013)
    No such terms were present when I became an affiliate.
    Which no doubt gets my blood boiling. So.... I assume this clause refers to ALL affiliates and not just those signing up recently.
     
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    Guard Dog

    Guard Dog Guard Dog Staff Member

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    While I am unsure why the alerts system did not work... and I will get to the bottom of it... This term was found by the terms spider on: 11/13/2012 9:24:27 AM.

    That's quite awhile ago.. nearly a year and I am pretty furious about it. Not just at Referback, but at myself (i.e., The terms spider) for not giving a proper alert to affiliates.

    Referback will be notified and their program is immediately going into the ROGUE pit until this situation is assessed.
     
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    mattsgame

    mattsgame Affiliate Guard Dog Member

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    I had this clause pulled on me a month ago (wondered why I received no payment), the last I seen of this term was that if you did not bring in a depositing player then all commission would be reduced to 20%.

    The with holding of payment was a shock, Andrew did help me out and was great in that regard but I was tempted to drop them, so far I have left them in place as I have had a good relationship with them.
     
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    bonustreak

    bonustreak Administrator Staff Member

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    They have a lot of high places on my site as well that I will not hesitate to remove since they have gone predatory! Affiliates were NEVER told of this change either!
     
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    Simmo!

    Simmo! Affiliate Guard Dog Member

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    One thing worth remembering - with any program that stops paying on quota failure - is that if you ever sell your site you should sell the affiliate account with it otherwise it only has a 3-month (in this case) life span.

    Also, bear in mind if you lose your traffic source your revenue gets cut off too. Athough I have always found Referback very easy to work with, it's worth spreading your players around when quotas are involved to minimise your risk exposure.

    I understand that these terms exist to "persuade" affiliates to continue promoting a brand but I'd have thought developing and nurturing a good relationship would be much more effective than imposing terms which can only serve to damage it. Sounds like a decision from management rather than the relationship managers.

    But either way, it's really disappointing to see a stand-up program implement and more importantly, enforce a term like this on it's "partners".


    .
     
    Last edited: Oct 23, 2013
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    CaseyM

    CaseyM Affiliate Guard Dog Member

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    bonustreak

    bonustreak Administrator Staff Member

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    Agreed excellent points Simmo!
     
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    pdjoe

    pdjoe Affiliate Guard Dog Member

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    This started for me about 6 months ago and worked it out between Andy and Cobus.

    After that, they aksed me to remove any special promos I had going with them. I can do that easily. In the end, they lost new players that were sent monthly, Andre worked so had to get exposure and its all gone now.

    As always, you have to be careful what programs you work with. Here today, gone tomorrow.
     
    Last edited: Oct 25, 2013
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    NDG

    NDG Affiliate Guard Dog Member

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    I'm surprised to see this clause in the terms. I've e-mailed them for clarification.

    I've promoted their program for years, so it's difficult to believe that they are doing this now.
     
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    KasinoKing

    KasinoKing Player turned affiliate.

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    Reading this thread I'm so glad I dumped them back in 2011.
    I did that because they increased the WR on their bonuses from the standard x30 to x50 - how do they expect to compete with the other MG casinos with that stupid policy?
    Sounds like they might be the next group to be consumed by the Casino Rewards vacuum cleaner...

    KK
     
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    northern

    northern Affiliate Guard Dog Member

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    I don’t post often on this site – I’m more of a weekly lurker – but when I came across this thread, I felt obligated to defend Referback a little bit.
    I’ve been promoting RB casinos for years with no serious problems and always fair treatment, prompt payment, etc. Somehow, we heard about these changes referred to in this thread before they went into effect and I can’t believe we got special treatment or were paying attention to industry news more than everybody else on this site.
    Additionally, I’m a little surprised that some are complaining about “unfair terms.” If one can’t land three new players in three months at a Microgaming casino, why are you attempting to promote them at all?
    Just my two cents.

    Paul

    Live Casino Direct
     
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    Guard Dog

    Guard Dog Guard Dog Staff Member

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    Hey Paul,

    When you lose Google traffic and as a result lose your commissions... please revisit this thread ;)
     
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    FictionNet

    FictionNet Affiliate Guard Dog Member

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    Has it been confirmed Referback are retroactively applying this (crappy) term? If so, they're history. I've dumped several big name/long established programs over the last year - one more won't hurt.
     
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    Guard Dog

    Guard Dog Guard Dog Staff Member

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    Honestly... I can't get Shane to respond to me. It is **VERY** unusual for him not to respond. I have sent emails and skype with no response at all.
     
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    CaseyM

    CaseyM Affiliate Guard Dog Member

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    I also emailed Andrew this thread a few days ago asking him to respond so they are definitely aware of it but have just chose to stay silent
     
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    northern

    northern Affiliate Guard Dog Member

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    Just wanted to say that the people at Referback have always worked hard for us as affiliates even when we were just starting out...I understand the frustration of losing traffic trust me...
     
    Last edited: Oct 29, 2013
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    northern

    northern Affiliate Guard Dog Member

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    I hope there is a resolution between Referback and other affiliates...Also I think we all will see more and more programs implement retro active terms...
     
    Last edited: Oct 29, 2013

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