Struggling to earn - maybe why

Discussion in 'VideoSlots Affiliates' started by AussieDave, May 24, 2016.

  1.  
    gobo

    gobo Affiliate Guard Dog Member

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    Isn't that what deadlines and business is all about? You promise your clients or customers something and then deliver by the deadline. What if an ad agency would say that they cannot set a timeframe because if they fail to deliver it would result in "wuup ass". Why are you promising your players anything at all in the casino?

    Sometimes I really wonder if VS is being run by amateurs. Rule number one in business school: Make your customers happy.

    You just don't care.
     
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    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    Not true I care very much about affiliates and this industry always have an always will. I cant give you a time frame as we don't know one yet . We are only at the starting point of putting forward a list of requirements and upgrades ect we want and a solid time frame isn't ready yet as soon as I know more I will inform everyone
     
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    AussieDave

    AussieDave 17 years & still going!

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    Miles has always tried to help affiliates where he can. His track record proves that.

    However, Miles doesn't CALL the shots at the VS aff program, or at VS. So anything we put forward, can only be made as suggestions, and not enforced by Miles.

    However, what's becoming more and more obvious as this thread grows, VS management have little respect for their affiliate partners. There's a clear level of contempt by upper management for VS affiliates. I say this because if VS management genuinely wanted to improve the VS aff program, then someone from upper-management who does CALL THE SHOTS, would be here in open dialogue with their aff partners, instead of dumping Miles in as Piggy-In-The-Middle.

    Edit:
    It's quite a bizarre set of circumstances, given, the CEO of VS, was once an affiliate himself.
     
    Last edited: Feb 23, 2017
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  4.  
    gobo

    gobo Affiliate Guard Dog Member

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    I did not mean that Miles does not care. I was referring to VS as a company. Miles hands are tied. Sorry about the confusion.

    On a side note: when can I edit my post?
     
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  5.  
    gobo

    gobo Affiliate Guard Dog Member

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    Agreed, this makes it worse since he very well knows what affiliates wants/needs. Crook!
     
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  6.  
    KasinoKing

    KasinoKing Player turned affiliate.

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    I met the CEO of VS at the CM party 2 weeks ago, and he promised to start looking at this ASAP... but no time-scale of course.

    I have faithfully promoted VS VERY prominently on my website for 2 years (e.g. as the Number One casino, etc.) and the totally useless new affy system which came in last October felt like a really BIG stab in the back :mad:

    On top of that, up to October I only had 2 negative months in the previous 12, but in the 3 months since October I have already had 2 negative months and the positive one was VERY small compared to the previous average (about 10%).
    What do they expect me to think?

    I have been very patient in the face of a string of false promises to make the back-end better, but I would be a fool to just let this situation carry on regardless.
    So if VS wont give a time-scale, I'll set my own!
    I will give them until the end of MARCH to give a definite date for proper reporting. If no promise comes, I will start dramatically reducing exposure.
    Then until the end of MAY latest to have the system in place, or they're dumped.
    I feel that is more than generous and plenty of time for what is a fairly simple change to the reports.

    Might seem like cutting off my nose to spite my face, but I can't carry on seeing £10K+ in monthly player deposits apparently disappearing into a black hole... o_O

    KK
     
  7.  
    gobo

    gobo Affiliate Guard Dog Member

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    I have also seen my income from VS basically get cut in half over a night. Still the same number of clicks, same traffic, same number of NDCs - just the income changed. Income should slowly but steadily get higher and higher when the player pool gets bigger and bigger - not smaller.

    Out of curiosity, what are your CR rates between signups and NDCs? Mins is too low imo at well under 50%. VS seems very low in converting signups to real money players if compared to other similar casinos in the same markets.
     
  8.  
    casinonewbie

    casinonewbie Affiliate Guard Dog Member

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    It's going somewhere KK :rolleyes:
     
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  9.  
    casinonewbie

    casinonewbie Affiliate Guard Dog Member

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    Enough said :rolleyes:
     
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  10.  
    AussieDave

    AussieDave 17 years & still going!

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    I'd be more than a little upset, and disillusioned, if I was in your shoes KK.

    The way I see it, you (as well as other affiliates) have been loyal to VS for years. Affiliates have built their huge player base. Yet, with all this loyalty, the folks who have made VS a success, are once again, being fed a load of bollocks. From what I've read, it's a revolving door of BS and broken promises.

    I'll reiterate... There's no ethical reason to removed data from the VS affiliate system. Worse, it was supposed to be "temporary". Reads like yet another broken promise, in a string of many. The only way I see to combat these issues, is to dramatically reduce the exposure of VS, en masse.

    It's the same advice I give to players... If your not happy, then vote with your feet!
     
  11.  
    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    Harsh words from everyone and points taken .. I have to have faith that my words and those of the other experienced people onboard are not falling on deaf ears.

    In a few months if I don't see some results I will be an unhappy camper too as I am putting my reputation on the line by saying that I'm confident we will get the system we want.

    "It's the same advice I give to players... If your not happy, then vote with your feet"

    I have to say I agree but its collateral damage if the words of warning are not headed ..
     
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  12.  
    AussieDave

    AussieDave 17 years & still going!

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    @Miles_Videoslots - you have uber cred amoung affiliates, for doing the right-thing. I just hope (shooting from the hip) your reputation isn't being undermined, and used, in a way to buy VS more time, to continue their modus operandi.
     
  13.  
    gobo

    gobo Affiliate Guard Dog Member

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    It is very worrying to me that VS sees it as a better solution to not give away the vital stats (deposits, fees, etc) to the affiliates, instead of just spending a few hours on implementing them and making everybody happy. All the talk about the "Maltese mentality" & Danish License & no deadlines is just poor excuses. We are not stupid.

    This means that the way it currently works now is more profitable for them. They are even fine with some "collateral damage" - loss of reputation in the community, affiliates leaving and new affiliates being reluctant to work with them. Just so they can keep hiding the stats and dodge our questions about how the Net Rev is calculated.

    This to me is mind-blowing. Do you really wonder why we are suspicious? Do you really think we are silly for being paranoid of you fiddling with the stats? Everything points at you hiding something from us or not telling us what is happening in the background. This is not how a good business relation works where both parties should be happy and talking to each other.

    I have been to so many conferences where I have met representatives from VS and asked them exactly how the commission is being calculated. Nobody "knew" and said they would look into it. Still after a few years, I have not gotten any real answer to my questions after countless of reminders.

    Stalling, stalling, stalling..
     
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  14.  
    KasinoKing

    KasinoKing Player turned affiliate.

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    You know what - I think I might just knock a month of those deadlines I set above.

    I was just looking today at restoring my partnership with EGO - but their reports didn't show Deposits and Withdrawals, so I asked if they could be added...
    Five HOURS later - they were added to the reporting.
    Now how fricking difficult was that??? :cool:

    KK
     
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  15.  
    gobo

    gobo Affiliate Guard Dog Member

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    So now they show both deposits AND withdrawals? Nice!
     
  16.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

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    AussieDave

    AussieDave 17 years & still going!

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    Miles's hands are tied - he can't force VS to change. My VIP manager's hands are apprently also tied. That's why I get crap VIP treatment. Seems to me this place runs on excuses, stall tactics and reneged promises... If it doesn't affect the VS cash-cow... then your speakin to the HAND... just sayin!

    I've thought about it, and I'm calling it a day at VS. I'm not about to go on supporting a casino, who treats their affiliates badly. Adios!
     
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  18.  
    KasinoKing

    KasinoKing Player turned affiliate.

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    Anyone heard ANYTHING about the required changes being made to the back-end reporting?
    Miles?
    2 weeks and counting down fast... :(

    KK
     
  19.  
    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    NO KK No updates as to your deadline date .. there are murmur's in the corridors that we have been given the green light to make some changes but I cant say when this will be as we are waiting to have a dedicated resource to look at it
     
  20.  
    KasinoKing

    KasinoKing Player turned affiliate.

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    It seems this is the only transparent way of earning at Videoslots... :D
    (I just hit this tonight - WAY bigger than any previous win)

    TrollHx1001b_Jun17.jpg
     
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