Strange negatives in my account?

[Bonus Paradise]

Hello, I do not see my AM anymore online on skype, don't know, maybe he is not my AM anymore?
Also in my affiliate account, I still read that an affiliate manager has to be assigned.
So not sure who I have to contact, so I am posting my question here.

I see negatives in my account:

I checked my account ( I really do not like the new program at all) and I see in payment history for May 14
Casino FA Revenue Share- All except EP - Opening Balance (€ 517.13)
Poker FA Revenue Share - Opening Balance ( €20.40)

And then again for June I start again with negatives?
(€ 300.55)
( €20.40)

Now, I searched around to find out where this negatives come from, cannot find it.
I do not find it in historical reports, I also get nothing if I click on Highroller reports.
I cannot find a colum for chargebacks .........

Can you please let me know more about this?
FA11875

Thanks in advance

 

[bonustreak]

We don't have an account manager etiher

 

[AussieDave]

( I really do not like the new program at all).......
I searched around to find out where this negatives come from, cannot find it.
I do not find it in historical reports, I also get nothing if I click on Highroller reports.
I cannot find a colum for chargebacks .........

Same experience here
Everywhere I look, regardless if it's historical, highroller any link under "Reports" all I see is a big fat €0 or another 0 for stats.

Whoever designed this "new system" is definitately not an affiliate - it's not affiliate friendly at all.

I do have an affiliate manager. Though, last word from him was weeks ago, going on about some marketing campaign he was going to do against all the non-depositing-players I'd accumulated over the years... Got that email and nothing since.

 

[slotplayer]

I personally don't like any programs where I can't view a range of dates. Seems many mg programs have changed to a months' view at time.

 

[admin]

A reminder is sent to all affiliate managers.

 

[Fortune_Affiliates]

Hi All,

@ Bonus Paradise you have been assigned Susanne H (susanneh@fortuneaffiliates.com) as your account manager, she can assist you with getting to the bottom of your negatives query. She has been made aware of your thread.
@bonustreak please private message me your account number so that I can assign you an account manager straight away
@Bet4You your account manager will get in touch with you with regards to your stats.
@slotplayer your comment has been noted, will look into it.

Best Regards,
Fortune Affiliates

 

[Bonus Paradise]

Thank you very much, I will get in touch with Susanne.