None of this sounds good...and not that we need anymore fuel on the fire, but I AM also concerned about the conversation between live chat and Rhonda. Rhonda--is this the entire chat (no edits)? If this is the case, it appears that the support person had no real desire to be helpful and simply ended the chat. It has the same effect of hanging up on a caller on the other side of the phone. Personally, I've never had a live chat discussion with an operator who didn't at the very least ask if there was anything else they could help with or a simple, 'thank you, have a nice day.' Additionally, mid-stream, the support person re-welcomes Rhonda as if this is a new chat. I'd probably have someone working who can actually keep track of what they're doing. I can't imagine this sort of behaviour would endear itself upon the 'high rollers' that this group appears to be so 'valuing.'