Problems with the new website

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jopaa

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Hi. I have some problems with the new Slotum website.

"Statistics" are not working well (I think). The default date range is set to last month and there is some data missing as "visits", "players" and "NGR". Plus, I can not see the total commissions earned for the current month or something.

I am pretty sure that the "visits" are missing because I track all my affiliate links.

These are the stats for 1st, 2nd & 3rd September (NGR showing only on 1st, all the other data except for deposits and deposits count are missing.


slotum-1.jpg

Also, the "Open wallet" button is not working.

slotum-2.jpg


Can anyone check please?
 

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Also having problems since the update to their new affiliate program/site. Have contacted their support twice over the last week, but no replies yet.
 

Slotum official

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Hi all
We apologize for the inconvenience

These problems are related to the fact that it is technically impossible to synchronize some data with new and old affiliate programs.

All information will be displayed fully and correctly after shutdown of the slotumpartners.com site. This will happen in the coming days.

Once again, we apologize for the inconvenience. If you need some assistance with new affiliate program, contact us:
 

rogerc

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Still see no way of actually getting my commission paid, Slotum tells me to use my " Player account" which as far as I know does not exist ?
rogerc
 

MissExposé

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We brought your post to the affiliate representatives' attention. Keep you posted.
 

MissExposé

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Do you have some updates @rogerc . We sent them a remider since we haven't received a response.
 

rogerc

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Do you have some updates @rogerc . We sent them a remider since we haven't received a response.
No!! not a thing, ( thanks for trying )I have since removed Slotum banners as at present seems a waste of space on my sites, pity as when I started with them all was well up until the time the "new" site was launched.
 

rogerc

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Apparently I have to open a player account to get my affiliate pay, see below......
Hi Roger,

Sorry for the inconvenience.

Would you mind opening a player account at Slotum.com? We could transfer your commission onto your balance and then you would withdraw it with any payment method that suits you well.

Kind regards,

Slotum Casino
 

MissExposé

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Thank you for the update @rogerc Please let us know when you receive your payment.
 

Jetman

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I have had a similar experience. All went fairly decent, up until the migration to the new platform. I havent bothered so much promoting them after that.
 

jopaa

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Has anyone been paid this month (last month commissions)?
 

MissExposé

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We sent them an email jopaa. Keep you posted.
 

MissExposé

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Since we haven't heard back from the affiliates we sent them a reminder email.
 

MissExposé

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Do you maybe have some updates @jopaa ? We just send them one more email, no response from them so far.
 

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