Max Ent Ltd not to be trusted.

Mrokrajohn

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Let me first of all make it clear that I am not posting this message because it is such a huge amount, but because I have long suspected that they are playing with numbers.

December 31, 2021 we (my accountant and I) checked the figures to close the month. On that date we had a rev share of over € 1200. Of course we always do a double check before we send the invoices. We did this on January 11, 2021. To our great surprise, the entire amount had disappeared.

We also regularly check the daily reports in NetRefer to do an extra check. However, we could not find any deposit of that amount, nor what they would have won (in case of profit for player). In short: suddenly figures have been removed without any form of communication.

I then decided to send a message to my manager and after a long discussion I got two different answers.

  1. "there are players that were removed or quarantined for confirmed fraud activity"
  2. "I don't know what you are talking about."
Let's be clear, this is exactly the same person.

I sent the message below after the discovery:

It seems you guys are deleting players out of my account. Eind of december we checked and we need to invoice €1259,77. Im checking again. And I can't find it anywhere. Even the deposits of last month are gone. How you gonna explain this to me?

Even the stats of November and october are not visible in reports anymore. Only I can see the old stats of November and October in Monthly Figures. Even 'Daily Figures' and 'Monthly Figures' showing complete different stats. This confirms with the suspicion that players will be removed from my account. I would like to receive an honest and thorough answer.

After that, I get this answer:

there are players that were removed or quarantined for confirmed fraud activity, these are the only reasons why a player can be removed, in the first case player is completely removed from the system, if player is quarantined we remove it until net revenue is equal 0, at that stage player is added again to partners account.

Apologies for inconvenience.

Sure, I understand, the situation is extremely unfortunate for us as well.

Not a problem for me, but why without communication? I thought to myself. Incidentally, I had also had the idea for some time that high quality players were suddenly removed from my account. This thought was reinforced when my manager sent the message below.

At no point have I seen anything removed, you were saying that players have been removed and I told you that if that is the case, there is only 1 case when that might happen and that is fraudulent action, we dont remove any accounts for fun or to save 50$ on some very minor account.

In July you had 3 customers with revshare of 27.53€

In August you had 1 customer with no netrev share.

In September you had 5 customers and netrev of 171€

In October 3 customers with no netrev share.

In November you had 4 customers and no netrev share.

Now in December you had 3 customers AFTER us removing some of them, with a netrev share of 14.93€ instead of this 1259,77€ that I have not at any point seen anywhere expect in a message you sent.

This massive increase in December comes even though you claim that you have not promoted us.

So no, I dont know what you are talking about.

Of course the rev share does not go up when high quality players are removed from my account every month. However, it has never been noticed as well as the month of December.

After diving a bit deeper into the statistics, I also came across strange figures in the month of November. The 'monthly reports' do not correspond to the 'daily reports'. Have a look below and judge for yourself.

maxen-monthly.jpg


As you can see, the monthly reports say that in November there were -6041.40 won and 1558.70 in deposits. However, NOTHING of this is visible in the daily statistics (See below). PS: I have the PDF files also when there is interest.

maxent-daily.jpg


Before I put Max Ent LTD and all its brands in my 'malicious' booklet, I am first curious about your experiences.

Thanks already.
 

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Biti

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I worked a while with them.

Retention can't even be called bad. Retention just seems to be not-existing here.
 

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Alchemist

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One question here. Even if the player was removed cause of fraud, they still got the money he deposited right? Or what? They gave it back to him?
 

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A reminder is sent to all affiliate managers.
 

Mrokrajohn

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One question here. Even if the player was removed cause of fraud, they still got the money he deposited right? Or what? They gave it back to him?

No, they didnt give the money back. According to my manager, he won too much, so they only removed the player until the net revenue is '0' again. That's why I don't know what we get from a 'No Negative Carry Over' deal with this company. I got the message below from my manager today after posting this thread:

Hi. It seems that we got a miscommunication issue on our last chat. I can confirm that player 10100655158 was removed for Quarantine cause he won 6 103.51 euros in November and lost back 4 225.01 In December. as Per screenshot below.

Unfortunately we pay revenue share on revenue not on losses, and so this player will be re-added to revenue share calculations as soon as his net rev. is 0. This is why it did not show up in any stats as the player has not been part of the rewards plan due to the quarantine. This is a normal practice and I will give the subject as finished from our end, As mentioned you can expect to start seeing
player 10100655158 data added to your monthly calculations as soon as his net revenue is equal 0.
I apologise for any inconvenience, and hope you understand that if we are losing 2k on a player we can not pay rewards in this case.

The screenshot I got is shown below.

maxent.png


In the current terms I can not find how far the 'no negative carry over' goes and so they are acting against all the rules. What good is a 'No Negative Carry Over' deal when they adjust the rules too often? How many times will they have done it in the past? I think it's a weird way to act.
 

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Alchemist

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Usually this will happen when a player wins a good sum. Happened already for us 2 times over last 6 months. With different programs. The reason we suspect is this: When a player wins big time, usually they will play it back over time. This will lead to income for affiliates without actually bringing a great depositor. Untagging players is a common thing, same as trimming stats.
 

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Mrokrajohn

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I wish to see and monitor the activities of my players. It seems wrong to me that complete statistics are removed from my account for this.

Don't get me wrong: I understand that there must be a limit to the 'no negative carry-over'. But this limit
should at least be in the general terms and conditions I think. Otherwise it is easy to say 'ow he is winning too much now so we remove the player
temporarily out of account '.

I cannot find anything in the current conditions. I want to be able to see the activities of my players at all times, regardless of what they win or lose. I think this is a very different way of doing business and working together, even though, apparently, more programs do this.
Usually this will happen when a player wins a good sum. Happened already for us 2 times over last 6 months. With different programs. The reason we suspect is this: When a player wins big time, usually they will play it back over time. This will lead to income for affiliates without actually bringing a great depositor. Untagging players is a common thing, same as trimming stats.
 

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MissExposé

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We sent them a reminder email, no response so far.
 

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MissExposé

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We tried with one more email, no response on the sent emails so far.
 

MissExposé

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We can try sending one more email, but we haven't received a response on the emails sent so far.
 

AussieDave

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We can try sending one more email, but we haven't received a response on the emails sent so far.

I would think that a total of 14 notifications, including follow up emails, should be a fairly good indicator, that, Max Affiliates (formally Bringit Affiliates) has no intention responding, here. Time to kick this clip-joint to the Doghouse.

Other programs kicked to rogue pit, for similar behaviour, this action seemed to successfully gain attention, and loosen the fingers and tongues of the wayward affiliate programs. Maybe this will work for Max Affiliates, too ;)
 

Mrokrajohn

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They sent me a private message (via Skype) but correct them all to the message from Alchemist. It is a pity that they undergo these nasty actions without any clear conditions. I don't think they will answer here and would like to have warned everyone about Max Ent's practices. Such actions should be clearly stated in the conditions, I think.
 

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Mrokrajohn

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They've had ample time to comment here, and clearly have chosen not to. Opting to send you a Skype PM.
If it was up to me, I'd kick them into the Doghouse.

The worst part is that they don't come up with a solid answer themselves, but fall back on a message from the Alchemist.
 

Max Affiliates (formerly Bringit Affiliates)
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  2. Have Retroactively Changed T&C's?
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  3. Have Negative Carryover?
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