High Roller Disappear-

[bonustreak]

So apparently after 3 months of having a nice high roller the player has disappeared... GO FIGURE! Stats remote had this player averaging about 5-6k a week in earnings for me in the month of Oct...
BOOM after Oct 8th or so the player just stopped playing..

I mailed repeatedly and was shook off until my new affiliate manager told me the player was ring fenced as a high roller basically I need to just trust them that the player has cashed out big and they have un-tagged the player from my account until it is player back..... UM why did I have to constantly bitch to find out about the player, why does your back end stats not reflect this high roller clause you have? Why do I not see a tally on where the player stands on play back?

I have no choice but to think you stole the player & moved it over to that second set of books we all heard you keep over there at Brighshare.... IF you do not want affiliates to think that then you should be transparent in your stats!!

 

[admin]

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[edgarf76]

I would lower their exposure pronto. And if they do not show proof redirect all their links and banners. My two cents.

 

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[CygX1]

This is a terrible story.

This HR fencing is bogus in the first place. It is easily possible to add HR statistics to the interface. Not displaying this in the statistics is similar to a bank charging horrendous fees without any explanation, just worse.

I really like their long standing brands and would like to give them exposure, but this is just another step backwards for BS. It is not like there has been much positive news about them over the last few years.

 

[admin]

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[vegasdog78]

Sadly, it's not the first affiliate program who untagged high rollers. I believe that most of them do so. I never had a high roller for a long period... after a while they desappeared for an unknown reason and there is no way to check from our poor side. So do all of them have a short life cycle ? I dont believe so.

 

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[AussieDave]

Sadly, it's not the first affiliate program who untagged high rollers. I believe that most of them do so. I never had a high roller for a long period... after a while they desappeared for an unknown reason and there is no way to check from our poor side. So do all of them have a short life cycle ? I dont believe so.

These HR policies are BS. IF they were legit, all programs from day dot, would have implemented these in their T&C's and acted on them. Just another excuse for grabbing extra cash at the expense of affiliates. It's the same as these lame ass deductions of licensing, software and transaction fees. Wouldn't be surprised if somewhere in their 'hidden' deductions we've also been slogged for server fees and what not.

Any why aren't these deductions 100% transparent? Because they are trumped up scams!

 

[admin]

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[Marcia]

Hi All,

Lots of stuff here, so one by one:

Bonustreak - I've requested a clarification about your HR - seems to me he's just stopped playing. The retention team is working hard to get him back. And, yes, absolutely......sometimes players just stop playing at a particular casino, or stop playing altogether - that's why it's so important for affiliates to keep getting new players all the time.

When you talk about "HR fencing" this is really inaccurate - at least for BrightShare (I can't speak for other programs). We do not remove high rollers from anyone's account - just because they're a high roller. We do temporarily remove a player (all players, not just high rollers) from an affiliate account when s/he has won more than 8K and as a result, the affiliate goes into a negative for that month's earnings - this could be any player, not just a high roller. It's a winners policy, not a high roller policy. As soon as the player has played that winning amount back into the casino, s/he reappears in the affiliate account again.

This actually saves the affiliate money. By removing the player who has "eaten up" all the affiliate earnings, the affiliate retains his earnings that month. And when the player plays the amount back into the casino, s/he again goes into the affiliate earnings.

There are affiliates out there who can confirm this as we've monitored their account closely when just this happened to them.

One thing I can agree with you is.....we need to develop a report in BrightShare so you guys can monitor this more closely.
Working on it.....

Hope this helps - Marcia

 

[slotplayer]

These HR policies are BS. IF they were legit, all programs from day dot, would have implemented these in their T&C's and acted on them. Just another excuse for grabbing extra cash at the expense of affiliates. It's the same as these lame ass deductions of licensing, software and transaction fees. Wouldn't be surprised if somewhere in their 'hidden' deductions we've also been slogged for server fees and what not.

Any why aren't these deductions 100% transparent? Because they are trumped up scams!

I agree they should be transparent but those are legit deductions, perhaps maybe inflated but if we share in the casino's net profit then those need to be deducted somewhere to calculate the true net profit. Its bonus money that has no legit value, unless a player wins off it.

Even not having an NCO policy is more of a business decision than a financial one, NCO would be required to truly calculate the casino's net revenue.

 

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[TheGooner]

I liked the OP - but of course I did NOT like the situation - it was acknowledgement to Bonustreak for raising the situation.

I liked Marcia's response - but of course I did not like ALL of the content in the response.

I am stunned that anyone really thinks that removing high value players from an affiliate account with no way for the affiliate to track and monitor the situation is a good idea.

One thing I can agree with you is.....we need to develop a report in BrightShare so you guys can monitor this more closely. Working on it.....

But this would clear up the situation - please let us know when it's implemented.

 

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[AussieDave]

if we share in the casino's net profit then those need to be deducted somewhere to calculate the true net profit.

As a High Roller at an MGS casino, I receive a 15% cash-back (no play through) on my losses on the 1'st of each month (for the previous month). This isn't chump change btw. Using your explanation, can you please explain this to me then...

How is it possible that I can win $100K in a month, then the following month I lose $30K and I receive 15% bespoke on the $30K?

While my account is not attached to an affiliate, if it was and I was a High Roller at a Brightshare/Buffalo et al casino, then I'd be fenced. The affiliate would not be paid a cent in commission until I (their HR) had lost back the full $100K.

Given I've been a High Roller at a number of MGS casinos over the years, these cash-back EOM bespoke deals are not uncommon.

So from where I'm standing, it would seems the purpose of fencing a HR is not about loss of profit at all. Because if it was, using the above $100K example, I wouldn't received 15% on the following month's $30K loses!

It's why I keep saying these HR policies are highly questionable

 

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[slotplayer]

Bet4, Why would you think a HR player would not receive the 15% cash back bonus if tagged to an affiliate and the player is fenced from the affiliate side? The player is still entitled to the perks offered by the casino.

 

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[AussieDave]

Bet4, Why would you think a HR player would not receive the 15% cash back bonus if tagged to an affiliate and the player is fenced from the affiliate side? The player is still entitled to the perks offered by the casino.

Another way of looking at it, these "perks" aren't given to everyone. Why?

 

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[TheGooner]

Another way of looking at it, these "perks" aren't given to everyone. Why?

Are you asking "why are high value players treated better"? Really?
In the real world people who spend more money than average get better deals.

Or are you asking "why do some high value players get better treatment"?
I would imagine that is due to the nature of the type of play (sharp vs square), the expectations of the player, or perhaps just the quality of the customer care program.

I hate to tell you COMRADE BET4YOU... the wall has fallen ... all people are not treated equally

 

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[inspiration]

I have this player from Canada that played every month and suddenly stopped but in the stats his account shows for 0,01 or 0,00 which I find very suspicious at the least.

 

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[DaftDog]

In my books a true high roller is somebody who earns a lot of money by what ever means and then plays a lot of it through an online casino on a regular basis. This type of player will reflect in your stats for a longer period. I don't think they are as numerous as the regular high roller we may see reflected in most of our stats.

The regular high roller, in my books, is somebody playing away more money than they can afford to lose. Once all the credit cards have run dry, or when the high roller realises they have a gambling problem they then aren't able to play any more for a multitude of reasons.

High rollers are also not immortal.

 

[AussieDave]

Are you asking "why are high value players treated better"? Really?

Ummm it wasn't a genuine question. Maybe I should have included the (tongue in cheek). Though I'm surprised you took it hook, line and sinker.

My point to posting such a silly question, was directed at slotplayer. Casinos don't hand out VIP status to just anyone nor do they give cash back bespoke to low rollers either. Making another point, "perks" are essentially funded by the loses of a High Roller.

Which is exactly what I was getting at. But it seems slotplayer can't grasp the fundamentals of that.

 

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[slotplayer]

you're right I have no idea what you're getting at.

in your above post you said you would not get your 15% cash back if the HR player was tied to an affiliate account and fenced. So from where I'm standing, it would seems the purpose of fencing a HR is not about loss of profit at all. Because if it was, using the above $100K example, I wouldn't received 15% on the following month's $30K loses!

do you know this for fact, because I find it hard to believe that just because an HR is fenced they lose their VIP benefits such as cash back. Even though a player is removed from viewing in the affiliate stats area does not mean the player stats have stopped tallying, they're just no longer visible to the affiliate.

Gooner another way to put it, rank has its privileges.

 

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[admin]

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[bonustreak]

Thanks for your response Marcia but your new affiliate manager came at me with a different answer which does not make any sense to me after what you have just said...

And, yes, absolutely......sometimes players just stop playing at a particular casino, or stop playing altogether - that's why it's so important for affiliates to keep getting new players all the time.
Hope this helps - Marcia

Why in the world would I continue to send you traffic after this.... LOL That is absurd for you to say after I just raised a very valid concern about a HR that has disappeared from my account!!!

 

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[admin]

A reminder is sent to all affiliate managers.