DIV / Polestar - refusing to pay for traffic sent

[curka admin]

We set up deals with DIV, with no KPIs. When the time came for payment for February they withheld it and began to mention their KPIs, which we reminded them were never agreed upon. We had a phone call to discuss all of this, after which it was agreed that everything would be paid, and they even requested that we send them more traffic. In the meantime it is almost mid-May, and they still haven't paid us. After chasing for weeks, they said they will pay 50% of what is owed to us, which is completely unacceptable.

 

[MissExposé]

Hello @Admin. please check your PM from me.

 

[PoleCasino1234]

We set up deals with DIV, with no KPIs. When the time came for payment for February they withheld it and began to mention their KPIs, which we reminded them were never agreed upon. We had a phone call to discuss all of this, after which it was agreed that everything would be paid, and they even requested that we send them more traffic. In the meantime it is almost mid-May, and they still haven't paid us. After chasing for weeks, they said they will pay 50% of what is owed to us, which is completely unacceptable.

We would like to address the concerns raised and clarify the situation, as the information presented does not accurately reflect the reality of our cooperation, nor reflects our position within this quarrel.

First and foremost, we have never refused to pay, and we are sorry that you decided to lie about this. At no point was there a denial of payment from our side. We work transparently and fairly with over 500 affiliates globally, and we maintain solid and professional relationships with all of them. Ensuring long-term, trustworthy partnerships is one of our top priorities.

Regarding the deal with your team, while it is true that KPIs were not formally agreed upon at the start, we did observe that the traffic quality delivered was significantly below acceptable standards, with several closed accounts, bonus abusers, FTDs that never played after deposit and other types of “strange” traffic. As is standard practice in the industry, when traffic performance does not align with expected benchmarks, it is common to hold payments temporarily while further analysis and communication take place — which is exactly what we did.

Following our initial phone call and dozens of messages exchanged, and after we tried in-numerous proposals to move forward (lowering CPAs or send push notifications for traffic to better perform), never approved from your side, we indeed agreed on a path forward — and we stood by that agreement (exhibit 4). We agreed in 50% payment, the relaunch of the campaigns with new terms (exhibit 5) and, after, 50% more to complete the total pay.

Unfortunately, it is the partner who has not fulfilled their part of the arrangement (exhibit 6), after we paid the 50% (exhibit 7) and your team asked for the tracking links, looking like the agreement was going to be achieved, we got a message from your team saying that campaigns would not restart and that the partner does not want to further liaise (exhibit 8)… After, we still tried another way to achieve a common compromise that, again, was rejected by the partner, leaving us in a gridlock.

We remain open to resolving this matter professionally and encourage continued dialogue. However, for all the exposed, everyone can understand that we are operating in good faith with the partner, with the most clarity, and willing to close the issue on amicable grounds.


Best Regards,
Affiliates.Div Team

 

[curka admin]

Dear Affiliates.Div Team,

Stating that you ‘never refused to pay’ and yet, almost 4 months later, we are here, still waiting for you to settle what is due to us, is just showing what we have been dealing with. We did not lie, you lied, and more than once - you set up without KPIs, and then withheld payment because of KPIs that were never agreed to. We had a phone call to discuss this after which we were told that all would be paid, and then weeks later, after we kept asking for our payment, you finally replied by telling us that you had different terms.

If you were not pleased with the quality then why would you insist on restarting? We did actually try to trust you and tried to set up with our buyers, but they refused (this can be seen from your own uploaded images, exhibit 8). How could they trust that you would pay for more players when you wouldn’t pay for traffic that was sent?

Eventually, when we put up a post on this platform, you were displeased, and then it was no longer about our traffic. You wrote to us to say that you would pay what was owed, if we edited our comment to say that we had an agreement that was kept (ie. asking us to lie) and that you are trustworthy partners. We told you that we would be glad to inform the public that you kept your word, should you pay in full, but not before (image A).

Please explain to us how it would make any sense for us to spend money to send you traffic (which you complained about in the first place, and hence withheld payment) and risk having more money spent and once again not be paid? It is only common sense that we would be skeptical. If you never intended to not pay us, then how are we here fighting to get paid? Why not just pay it then, it’s been months now. If you wanted a long term partnership, then why break trust? Why withhold money from us all this time? You should have paid a long time ago, and we could have discussed your KPIs, and most likely worked towards having a solid relationship.

If you are open to dialogue, then why did the CEO/Founder of the company unprofessionally abruptly leave the chat?


Regards,

Curka team