DIV / Polestar - refusing to pay for traffic sent

[Admin.]

We set up deals with DIV, with no KPIs. When the time came for payment for February they withheld it and began to mention their KPIs, which we reminded them were never agreed upon. We had a phone call to discuss all of this, after which it was agreed that everything would be paid, and they even requested that we send them more traffic. In the meantime it is almost mid-May, and they still haven't paid us. After chasing for weeks, they said they will pay 50% of what is owed to us, which is completely unacceptable.

 

[MissExposé]

Hello @Admin. please check your PM from me.

 

[PoleCasino1234]

We set up deals with DIV, with no KPIs. When the time came for payment for February they withheld it and began to mention their KPIs, which we reminded them were never agreed upon. We had a phone call to discuss all of this, after which it was agreed that everything would be paid, and they even requested that we send them more traffic. In the meantime it is almost mid-May, and they still haven't paid us. After chasing for weeks, they said they will pay 50% of what is owed to us, which is completely unacceptable.

We would like to address the concerns raised and clarify the situation, as the information presented does not accurately reflect the reality of our cooperation, nor reflects our position within this quarrel.

First and foremost, we have never refused to pay, and we are sorry that you decided to lie about this. At no point was there a denial of payment from our side. We work transparently and fairly with over 500 affiliates globally, and we maintain solid and professional relationships with all of them. Ensuring long-term, trustworthy partnerships is one of our top priorities.

Regarding the deal with your team, while it is true that KPIs were not formally agreed upon at the start, we did observe that the traffic quality delivered was significantly below acceptable standards, with several closed accounts, bonus abusers, FTDs that never played after deposit and other types of “strange” traffic. As is standard practice in the industry, when traffic performance does not align with expected benchmarks, it is common to hold payments temporarily while further analysis and communication take place — which is exactly what we did.

Following our initial phone call and dozens of messages exchanged, and after we tried in-numerous proposals to move forward (lowering CPAs or send push notifications for traffic to better perform), never approved from your side, we indeed agreed on a path forward — and we stood by that agreement (exhibit 4). We agreed in 50% payment, the relaunch of the campaigns with new terms (exhibit 5) and, after, 50% more to complete the total pay.

Unfortunately, it is the partner who has not fulfilled their part of the arrangement (exhibit 6), after we paid the 50% (exhibit 7) and your team asked for the tracking links, looking like the agreement was going to be achieved, we got a message from your team saying that campaigns would not restart and that the partner does not want to further liaise (exhibit 8)… After, we still tried another way to achieve a common compromise that, again, was rejected by the partner, leaving us in a gridlock.

We remain open to resolving this matter professionally and encourage continued dialogue. However, for all the exposed, everyone can understand that we are operating in good faith with the partner, with the most clarity, and willing to close the issue on amicable grounds.


Best Regards,
Affiliates.Div Team