bet365 snub and no response or details

[matteusand123]

HI

I have been a bet365 affiiliate for over 14 months.

Due to neg rollover I did not accrue a balance to withdraw until this month. £800.

Without prior warning my account had been suspended under term 2.8, good faith, which quotes 'bonus abuse' from a punter(s)- not possible or fair given the turnover across all products.

It was not specific, no details or reasons to back up the infringement.

I am happy enough to answer any questions and stand fair trial, but despite several open and professional emails, I have been given no response- not even recognition.
It all feels very unscrupulous, for a Company to be able to provide no reasoning or feedback is very dangerous.

Can anybody advise me how to escalate this and ensure a response?
Any organisations/ watchdogs/ contacts that could help?

Thanks

 

[Guard Dog]

I moved to the Bet365 Forum. There is an Affiliate Manager listed and they will receive an email notification of post.

 

[Guard Dog]

The contact for Anna is: anna.woodward@bet365.com

I would expect her to respond here, but just in case - hope that helps.

 

[admin]

The Affiliate Management team has been notified of the new post.

 

[PaaskeUK]

Just contact your affiliate manager? Edward Matthews is great and quick to answer normally. Same email as above just with his name instead. But Bet365 normally only does that when they have very good reasons.

 

[admin]

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[AussieDave]

Without prior warning my account had been suspended under term 2.8, good faith, which quotes 'bonus abuse' from a punter(s)

I'll await Anna's reply...

If an affiliate is incentivising this traffic and sending it to bet365, then yes, term 2.8 is justfied.

Honest affiliates send traffic, potential players. We don't nor can we filter or veto the punters. In this example, this term really sucks!

 

[admin]

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[admin]

A reminder is sent to all affiliate managers.

 

[admin]

A reminder is sent to all affiliate managers.

 

[matteusand123]

Thanks for all the efforts

The whole problem has been that there has been no response, feedback or details and up to press on here that is being demonstrated

I have emailed affiliate manager Hannah Green and the general mailbox

I would have thought bet365 would be fair too, I would gladly answer any points they raise- the ignorance of this suggests they have no case and are just freezing the accnt as I have at last accrued a positive balance- sure, look into.it but don't cast it aside as a small account- we just want to earn a living

My customers have played for 14 months at last I see a balance, at least they should reply


Many thanks for escalation attempts on here, it gives me confidence to pursue this as part of a bigger community

I would have for anyone else to get isolated like this

 

[admin]

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[Evil Homer]

I am quite surprised by this. While I'm not bet365's biggest fan due to negative rollover, the one thing I will say for them is that communication is normally pretty good. I have also met Hannah and found her very pleasant. I hope this is sorted out soon for you. Getting paid by them at all is a rare occurrence for me, so it's a moment to be savored when it does happen!

 

[admin]

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[matteusand123]

hi- I appreciate your open minded attitude, because I too spoke to Hannah on setting the account up and she was on the end of the phone and helpful, I could understand scepticism as to my case- that is why all I cite is the fact I get no response at all, about a case that has no debate- nothing has been reasoned, no facts or feedback! Had I a flimsy case and been given all the facts they felt they reasonably could then they would rightfully ignore me as a nuisance case.
The lack of response is absolutely disgraceful.
As for Hannah Green, she washed her hands of it in the first instance to a 'management review decision' and now I have persued it probably is keeping her head down- why stick your head out for a small time affiliate? Most would do the same, she is young and keen to progress, but it doesn't mean it is fair or can't be brought to some kind of justice which I am keen to achieve.

I now must try and make it worth it for these people to stick their head out and look at the case- I have asked for emails to be forwarded to CEO- nothing- perhaps a full log of the emails to gents like Chris at 'jobs in betting' and via social media etc and the industry bodies, naming some names.

To go to such a level is against my ethos and a last resort, but what else can I do when there is no attempt to engage,let alone in a fair manner.
All I ask is the basic right to reply and some kind of explanation - it is a dangerous precedent for all of us if a Company feels it can suspend an account without giving any reason apart from an unqualified reference to their ts and cs.


I hope I have expressed the case in a way that strips it down away from anything to do with the actual initial quibble, but very genuinely concentrates on the fact I have been told absolutely nothing but that my account is suspended under their term.

It is worsended by the fact that it was under review and then as soon as a balnce appeared and I chased it up they shut it down

If they can offer any reasonable reasons at all and back them up and invite my response- that would be all I have asked for.


Pretty terrible when you are only trying to earn a living- just like Hannah- although if she asked the question for me and it somehow even ruffled some feathers then she would at least still get paid and probably earn respect to boot.

Great to start, a nice manner- but considering she set me up and knew every detail of this account then it is poor form that she won't follow this up for me, nice as I am sure she is.


Really appreciate your help, I hope you will push again for me,

Thanks
Matt

 

[admin]

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[James_W]

Hi

Firstly – Hannah is an exemplary performance marketing manager and has never ‘washed her hands’ of anything nor ‘kept her head down’ when an issue has arisen for the years I have worked with her. She has already earned the respect of her colleagues both old and new, and her hard earned reputation with her affiliates is solid. She puts her all into helping anyone that she comes into professional contact with and finally, is an absolute pleasure to work with. I have absolute confidence that anyone that works with her would agree. Therefore some of the comments made are inaccurate at best. She has been requested to send you a specific response – which is what she has done.

These types of posts should be focused on Departmental Managers/Heads and not individuals, especially where individuals have referenced management in any email responses.

Secondly – We have re-reviewed this situation today alongside key colleagues in other departments. We are collectively of the agreement, based on the facts, which we will not disclose, that this is the right decision. This decision stands - my colleague, Hannah’s manager, has emailed you to confirm.

Thirdly – we won’t be discussing this any further, although if Andy reads this I would appreciate you reaching out – you have my email address.

That’s all I am prepared to say in regard to a public discussion, but please direct any additional queries on this matter to myself (james.woods(at)bet365(dot)com) and Karl Pugh (karl.pugh(at)bet365(dot)com).

Thanks

James

 

[admin]

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[CygX1]

While I'm not bet365's biggest fan due to negative rollover, the one thing I will say for them is that communication is normally pretty good.

Yes, usually communication is prompt and reliable, which is one of the reasons how this program earned themselves their reputation. However, I recently found out that one of their ex-employees provided untruthful claims about an old VIP customer when I requested information about their account status a couple of years ago. I consider bet365 a great choice for bettors but this broke a good portion of trust. I must admit that is was an isolated case but very relevant due to the value of the particular customer.

 

[admin]

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