matteusand123
New Member
- Joined
- May 21, 2016
- Messages
- 3
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- 0
HI
I have been a bet365 affiiliate for over 14 months.
Due to neg rollover I did not accrue a balance to withdraw until this month. £800.
Without prior warning my account had been suspended under term 2.8, good faith, which quotes 'bonus abuse' from a punter(s)- not possible or fair given the turnover across all products.
It was not specific, no details or reasons to back up the infringement.
I am happy enough to answer any questions and stand fair trial, but despite several open and professional emails, I have been given no response- not even recognition.
It all feels very unscrupulous, for a Company to be able to provide no reasoning or feedback is very dangerous.
Can anybody advise me how to escalate this and ensure a response?
Any organisations/ watchdogs/ contacts that could help?
Thanks
I have been a bet365 affiiliate for over 14 months.
Due to neg rollover I did not accrue a balance to withdraw until this month. £800.
Without prior warning my account had been suspended under term 2.8, good faith, which quotes 'bonus abuse' from a punter(s)- not possible or fair given the turnover across all products.
It was not specific, no details or reasons to back up the infringement.
I am happy enough to answer any questions and stand fair trial, but despite several open and professional emails, I have been given no response- not even recognition.
It all feels very unscrupulous, for a Company to be able to provide no reasoning or feedback is very dangerous.
Can anybody advise me how to escalate this and ensure a response?
Any organisations/ watchdogs/ contacts that could help?
Thanks