Active Players + Unique Depositors not working

Discussion in 'VideoSlots Affiliates' started by gobo, Mar 24, 2017.

  1.  
    Ali Atam

    Ali Atam Affiliate Program Representative

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    May 4, 2017
    Hi Gobo,

    The only change with this update was at point 4.3 - Your Revenue Share is calculated from the casino’s earnings of Your referred players minus Our game license fee, casino bonuses, admin fees, jackpot fees, regulator taxes, bank fees and chargebacks.

    This is we already communicated at AGD - So we thought it would be clearer and simpler to add it on the T&C's for everyone to see it.

    Regards,
    Ali
     
  2.  
    gobo

    gobo Affiliate Guard Dog Member

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    May 4, 2017
    Thank you for your quick reply.

    What did the old 4.3 state before the update?
     
  3.  
    Ali Atam

    Ali Atam Affiliate Program Representative

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    May 4, 2017
    Welcome.

    It was like below without the bold part that was added with the last update.

    Regards,

    4.3 Calculation and Payment
    During the term of the agreement, we will pay you commission on a Revenue Share basis, based on Income generated by Your referred players and through the continued promotion of Videoslots.com products and services. Your Revenue Share is calculated from the casino’s earnings of Your referred players minus Our game license fee, casino bonuses, admin fees, jackpot fees, regulator taxes, bank fees and chargebacks.

    Payments are settled every month, always one month in arrears.

    Videoslots.com does not enforce negative carryover from previous month.
     
  4.  
    gobo

    gobo Affiliate Guard Dog Member

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    May 4, 2017
    I have seen that bold text before April 18 as well (I will try to find a screenshot). So what is the difference between the text you highlighted and the text Miles quoted on 29 March (prior to April 18) in this thread? "Operational costs" became "admin fees"?
     
  5.  
    AussieDave

    AussieDave 17 years & still going!

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    May 4, 2017
    Yes that's correct.
    Remember I raised concern about the player impossed Slot Race Fees (operational costs), which were also being stated as "operational costs" in the affiliate T&C's. I guess the wording got changed because of the aformention ;)
     
  6.  
    gobo

    gobo Affiliate Guard Dog Member

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    May 12, 2017
    Any updates regarding how it is going with "new" affiliate system? When can we expect to see the stats (all of them) again?
     
  7.  
    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    May 12, 2017
    The only update I can give you is that there has been some progress and we moving in the right direction as far as adding some information back into the reports ..I will feedback more once there is a final report etc to show
     
  8.  
    KasinoKing

    KasinoKing Player turned affiliate.

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    May 12, 2017
    Oh dear - I don't like that word... :(

    KK
     
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  9.  
    bonustreak

    bonustreak Administrator Staff Member

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    May 18, 2017
    All updates are good we don't want to get the feeling you have forgotten us.
     
  10.  
    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    May 19, 2017
    As soon as we have something for you we will let you know all I can say is it is getting worked on as we speak
     
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  11.  
    Biti

    Biti Active Member

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    May 19, 2017
    It sounds all very vague. It sounds more like a bureaucratic insurance company that missed the online boat than like an innovative online company...
     
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  12.  
    KasinoKing

    KasinoKing Player turned affiliate.

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    Don't worry guys - it will be here tomorrow...
    ... but you know what they say about tomorrow! :p

    KK
     
  13.  
    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    May 19, 2017
    Nothing of the sort we promised May/June as a deadline and we are trying to meet that expectation . I will give you more feedback when I have it .there is work being done is all I can report now
     
  14.  
    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    May 19, 2017
    lol You do make me laugh ... or is it Christmas is coming !!

    All I can say is work is getting done on what we requested I have seen that it is being worked on and that makes me happy at least we are working in the right direction.
     
  15.  
    Ali Atam

    Ali Atam Affiliate Program Representative

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    May 19, 2017
    What I can update you on this issue :

    Information which many of you required such as Deposits, NGR, GGR etc.. will be visible in this coming release as promised. Development team is currently working on this.

    Once we complete this, we also have some cool ideas which we will start working on to give you even more detailed information that I don't believe any affiliate program has right now. I will announce it in the near future but let's first deliver what we promised.

    Thank you for your patience.
     
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  16.  
    KasinoKing

    KasinoKing Player turned affiliate.

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    That's sounds like great news!
    I think we all agree Videoslots is an awesome casino - it would be fantastic if the affiliate side could be brought up to the same high standard! ;)

    KK
     
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  17.  
    Ali Atam

    Ali Atam Affiliate Program Representative

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    Jun 30, 2017
    Hi all,

    As promised, we are going to launch our first version of the new report on Monday.

    In this report, you will have the full transparency on : GGR, Jackpot Deductions, Tax, Bank Fees, Admin Fees, Bonuses , Paid Loyalty, NGR and Breakdown of commission.

    You will be able to access the report from : Campaigns / Breakdown

    Deposit and Withdrawals will also be added to the report by August / September update.

    Any feedback is appreciated with respect to the report.

    Hope you all have great weekend!

    Regards,
    Ali
     
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  18.  
    KasinoKing

    KasinoKing Player turned affiliate.

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    Sort of good news... though I can't understand WHY you couldn't do the Deposits and Withdrawals at the same time as the other things... must be VERY complicated rocket science! :p

    KK
     
  19.  
    gobo

    gobo Affiliate Guard Dog Member

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    Jul 1, 2017
    It is definitely a step in the right direction for VS. Not a second too early.

    Two questions for Ali:

    1. Will we be able to see our old stats in this report as well? Example, can I see the jackpot deductions for May or just from June onwards?

    2. Will all the bugs we are seeing now be fixed in this release as well (no activity stats for new players, graphs not working etc etc)?
     
  20.  
    Ali Atam

    Ali Atam Affiliate Program Representative

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    Jul 3, 2017
    Hi Gobo,

    1- You will see everything starting from 1st January 2017 onwards.
    2- Yes - but apologies if you experience any bug we missed. Please let us know immediately if you experience an issue and we will tackle immediately.

    Regards,
    Ali
     

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