Winning players + very high fees = disaster

Discussion in 'VideoSlots Affiliates' started by gobo, Aug 29, 2017.

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    gobo

    gobo Affiliate Guard Dog Member

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    I have many (4-figure) players tagged to my account in Videoslots. However, I see way more volatility than in any other of the casinos I am promoting. Over 50% of the days of a giving month recently I see negative numbers. The swings are huge. And now when I am not able to see which one of the player that has won I have no tools to track what is happening to the players and which ones are winning. I can not see if they are playing after winning either. The bug has been there for many months and they are not fixing it and it is frustrating for me.

    Usually, I like when players win at other casinos. That means that they like playing at the casino and that they will continue to do so. But in the case of Videoslots, I don't feel that way at all. Since the fees are by far the highest of any other casino I promote, the players need not just to lose their winnings, but to lose way way more for me to get the money "back". However, Videoslots does not have this problem on their end since it is us, affiliates, that pay for all the associated fees when a player plays the casino. No risk for Videoslots and a lot of risk for us. I don't like that equation at all. That is not a healthy/balanced partnership.

    It will be interesting to see the deposit stats soon though. It will be easier to actually calculate ROI then and compare to other casinos. I am doubtful that the numbers will cheer me up though.

    Since the silent introduction of the admin fee, Videoslots has gone from being one of my favorite affiliate programs to work with to one of my least favorite ones. I am spending more time, energy and frustration on Videoslots than any other casino out there.

    I really hope we will see some good news from Videoslots soon. I just want to be able to make a good decision whether or not to continue to promote them or just drop them all together. For that, I need more stats and dedication from the affiliate team at Videoslots. I might be a bit naive but things might get better soon.
     
    Last edited: Aug 29, 2017
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    AussieDave

    AussieDave 17 years & still going!

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    They ran a dedicated freeroll slots tournament over the weekend on Book of Dead, and I believe the top 4 spots win cash prizes. Further more, each and every slot battle in that tournament (games were running 1 after another), the top 3 or 4 spot in those got free spin tokens. Who do you think pays for these things? Affiliates, that's who!

    Money that should be going to affiliates, is being used by VS to improve their-bottom-line, not yours :(

    As a business plan you have to admire the VS concept.

    BUT...from an affiliate's stand point, affiliates are wearing most, if not ALL of the VS operational costs.

    Hence, it's akin to taking 3 steps forwards, then 2 steps backwards.

    @gobo - I think you know your getting taken-for-a-ride here.

    Like most of us we always clutch onto that glimmer of hope, wishing the carrot that's been dangled, this time, will make things right. Sadly though, least in my experience, these times are just like trying to chase that pot of gold at the end of that rainbow...

    Be interesting to see if the Sept 2017 promise materialises.
     
    Last edited: Aug 29, 2017
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    Biti

    Biti Active Member

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    They simply have another business model. Instead of paying invoices of affiliates, they spend it in retention. Perhaps for them more important than buying topspots at topsites.
     
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    AussieDave

    AussieDave 17 years & still going!

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    They've just recently changed from Panda Media Ltd, to VideoSlots Ltd.

    That would have been a costly exercise.

    Can only guess who bore those company name change-over-costs etc.
     
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    Frank

    Frank Affiliate Guard Dog Member

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    The good news is there are OTHER programs which also have awesome player retention and allow affiliates to make money instead of owing money to VS in the form of Negative months,
     
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    SnazzySlots

    SnazzySlots Member

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    I'm right up there with you Gobo. Too many negative swings. Lose 400 in a day, get back 80 the next day. Lose 350 ... get back 100.. On and on until my commission is basically half or less than the beginning of the month. Get some back - Huge Negative AGAIN.

    I contacted Miles over the issue - He offered a low CPA. With the volume of play i have it would make no difference whatsoever. Id get a negative in 1 day to basically lose 20 NDC's at $20 CPA

    Don't know what to think of these guys really - I play at VS and apart from Cashback and race winnings which are low for me, their VIP department is the most pathetic excuse for a 'VIP' department I have ever come across. So If you play bigger, you dont get much out in my personal experience.

    So where is the money going?
     
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    gobo

    gobo Affiliate Guard Dog Member

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    The only way to get the money back with all the outrageous fees, is if the winning player raises the stakes dramatically.

    CPA does not make any difference. I know that Videoslots asks us affiliate to switch to CPA and I am tired of that argument. The bottom line is the same. In my mind the CPA level is similar to how much one of your players is worth. The CPA does not make the "admin fee" go away. It just makes you get money upfront instead.

    I think it might be time to face the truth. Since they introduced the high "admin fee," and even increased it in Q1-Q2 this year from 20% - 25%, it has become way harder to make profits with Videoslots.
     
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    gobo

    gobo Affiliate Guard Dog Member

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    The other day I just checked my stats from this year so far (can not see longer back in time which I find suspicious) and did a simple calculation. Here are some interesting stats for you to see:

    - The average percentage of NGR to GGR is 24%. So roughly 76% of the GGR is deducted by all fees even before we start with the actual revenue share.
    - On a 25% "rev share deal", I would receive about 6% of the GGR.
    - On a 45% "rev share deal", I would receive about 11% of the actual GGR.

    So, the actual revenue share in my case is between 6%-11% of GGR when all fees has been deducted. 11% if I give them lots of exposure and send them lots of players.

    And before Miles, Alison or any of the other AMs at Videoslots tells me to switch to CPA - No, it does not make any difference. Why would you give me a higher CPA than the average LTPV of my current players? To switch to CPA is just moving sideways regarding the problem.
     
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    KasinoKing

    KasinoKing Player turned affiliate.

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    Yes, that's about the same sort of figures I came up with.
    How does that compare to other similar operators (NetEnt based multi-software casinos) you promote?

    KK
     
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    Kadabra

    Kadabra Affiliate Guard Dog Member

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    Just checked Guts now. They are not the best but it's 50% from gross to net, which is twice higher than VS.
     
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    gobo

    gobo Affiliate Guard Dog Member

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    As we are approaching the end of the month we see the usual huge negative numbers coming in tearing down the month's profits. This is how all of my months at VS looks like so far in 2017: https://ibb.co/nRwXg5
     
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    KasinoKing

    KasinoKing Player turned affiliate.

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    Very interesting graph - thanks!

    Is that Excel you are using to produce that...? :p

    VSgraph_Sep17.jpg

    KK
     
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    AussieDave

    AussieDave 17 years & still going!

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    I'll agree, as a High Roller player (myself), VIP treatment is the pits at VS.

    I'm on level 311, which equates to EU3,110,000 Mil wagered. That AU$4,663,630 Mil wagered. 1% of that = $46,636.30 BUT there's a $28K shortfall in cashback received, because of their $300 per day cap. Any other VIP program I'd receive 15% cashback on losses.

    As as far as their VIP Dept (errr 1 person), trying to get anything resembling the standard any other VIP program gives, is like getting blood from a stone. Lots of promises made, but always reneged on with excuses (aka carrot dangling).

    VS is definitely designed for low rollers.

    It would seem to me (given what's been shared in these VS threads) that both affiliates and HR players bear ALL the costs associated with operating Video Slots Casino. I guess that's where part of the money goes.

    The rest? Into the owners pockets, and the lavish parties etc (aka operational costs ;) )

    Edit:
    Affiliates will generally make 50% less than what they would anywhere else. Hence, there's no point bitching about it - because it is what it is, take it or leave it!

    Same with me... I can get far better comps at other casinos, but I do enjoy playing at VS. They pay quick (usually within 30 min for $1,500 or less). Over that, have to wait till payments Dept., is on deck... Still, they pay quick too.

    Casino races are fun, though never, ever reached spot #1 (even with all that wagering). Mostly get in top 10 or less. Cashback sucks, but if you have a decent run, and limit yourself to $x per day, you can make a nice earner each week, without losing too much.
     
    Last edited: Sep 21, 2017
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    Book of Ra review

    Book of Ra review New Member

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    wow, impressive
     
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