Welcome Wagerjoint as an AGD Certified Sponsor

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[AussieDave]

Couple of terms from the Aff T&C's concern me... Sticking to the topic of course

• If an affiliate requesting a bank wire payout has not achieved the minimum payment threshold of 1,000 €/USD/GBP/AUD/CAD within 12 months then the affiliate has the right to request a wire payout but agrees to cover the costs of their incoming wire payment.

There will be some affiliates who for example live in a Country where they can not hold a Neteller or Skrill Account. Maybe a newbie is included in that demographic. Hence, making $1K in a given month or even in 6 months might be a challenge.

Grant bank wires cost fees BUT it's the affiliate's money NOT the programs. Hence the affiliate should be given the choice whether they want to wear the fees for anything under $1,000. To impose a no-go-zone for 12 months if under the $1K threshold, isn't what I'd call fair play.

• If the Affiliate disagrees with their payment received from the Affiliate Program then they have 20 days from the date their money is received to report their complaint. Their complaint must be emailed to the Affiliate Program at partnersATwagerjoint.com. If no reports are received within the 20 day period then it will be deemed that the Affiliate has acknowledged correct payment.

Here's one of many possible hypothetical incidents which would impact this term. Leaving the affiliate out-of-pocket.

Affiliate-A is single and lives by himself. A day or two before he usually received payment, he unfortunately falls down the stair. Five weeks later he's discharged from Hospital, only to discover he has been short changed on the last commission payment. The 20 days has well and truly expired.

Just an inquisitive question fueled by these two terms, to whoever hands out these accreditation seals... Either these 2 terms were overlooked by accident or... They didn't concern you, if that later, why not?

Apart from that the T&C's seem fair.

 

[Kristine]

Hello

Just to provide everyone with an update. It's not worth losing a single customer, even if it's just one. So we have made two changes:

1. We have changed the 60% contribution class to 80%
2. We have removed the majority of the games from class completely.

If you have anymore advice for improving our product please let me know. Although we would prefer it over skype or email

 

[Guard Dog]

Couple of terms from the Aff T&C's concern me... Sticking to the topic of course

• If an affiliate requesting a bank wire payout has not achieved the minimum payment threshold of 1,000 €/USD/GBP/AUD/CAD within 12 months then the affiliate has the right to request a wire payout but agrees to cover the costs of their incoming wire payment.

There will be some affiliates who for example live in a Country where they can not hold a Neteller or Skrill Account. Maybe a newbie is included in that demographic. Hence, making $1K in a given month or even in 6 months might be a challenge.

Grant bank wires cost fees BUT it's the affiliate's money NOT the programs. Hence the affiliate should be given the choice whether they want to wear the fees for anything under $1,000. To impose a no-go-zone for 12 months if under the $1K threshold, isn't what I'd call fair play.

• If the Affiliate disagrees with their payment received from the Affiliate Program then they have 20 days from the date their money is received to report their complaint. Their complaint must be emailed to the Affiliate Program at partnersATwagerjoint.com. If no reports are received within the 20 day period then it will be deemed that the Affiliate has acknowledged correct payment.

Here's one of many possible hypothetical incidents which would impact this term. Leaving the affiliate out-of-pocket.

Affiliate-A is single and lives by himself. A day or two before he usually received payment, he unfortunately falls down the stair. Five weeks later he's discharged from Hospital, only to discover he has been short changed on the last commission payment. The 20 days has well and truly expired.

Just an inquisitive question fueled by these two terms, to whoever hands out these accreditation seals... Either these 2 terms were overlooked by accident or... They didn't concern you, if that later, why not?

Apart from that the T&C's seem fair.

Sorry Wajerjoint - this is in your thread, I know. But it is not your issue. We certified these terms and went over this whole process with you already.

Dave - not trying to single you out with the above statement... You just have to know that we go through a lengthy process, force changes on programs to make them friendly over a long time period in many cases to get it right. Honestly - their welcome thread isn't even the place for it. I think a new thread would be better (in my opinion).

As for the first one. I had them add in the ability to request a payment even if it is below the minimum threshold. This wasn't in there before - so by terms, you couldn't get your money (much like a lot of programs out there who simply won't let you have your own money if it isn't above the limit). I think it is fair to have the affiliate cover the costs in this instance instead of waiting. BTW - many programs charge a fee. It isn't unusual.

The second one. That is a common term across most affiliate programs. If you do not dispute your payment, then it is indisputable after a period of time. No different than most affiliate programs (not just gaming) out there.


So - yes, we approved them.

 

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[Kristine]

Many thanks for this information 'KK'.

I fully understand now why the bonus terms have become more 'malicious' over the years. Despite the fact that you have a bunch of bonus hunters trying to exploit it, it's one area where an operator can 'get one over' novice players.

One question out the way. Now my next question. On average, what's the percentage in ratio affiliates send players to a casino as opposed to direct sign ups? I know this differs from jurisdiction to jurisdiction. I've heard that 70% of some operators' players base are referred by affiliates.

When SlotJoint Casino first launched we did a small test on SiteScout. SiteScout has some decent traffic sources like pogo.com, covers.com, videopoker.com, etc. So, we had a hypothesis that around 70% of leads would come from the SiteScout banners and 30% would be indirect, i.e. players that viewed the banners but did not click on them but came to the site and registered. What we found was that 100% of the first leads came from SiteScout and there were no indirect leads. Odd results actually, but this was the case.

Fast forward to today, when a new lead does not have an affiliate ID (all internal marketing drives have affiliate IDs) it is usually from word of mouth, branding attribution, duplicate accounts or forum mentions. Just to give you some data, SlotJoint usually does 100 to 200 leads per day. We are 9.50 hrs into today, it’s a bit slow with 42 leads on the day, and not a single lead without an affiliate ID. However, on a normal day I would say perhaps 10% to 20% of leads do not have affiliate IDs, most of this is word of mouth, duplicate accounts or forum mentions. SlotJoint was mentioned in a Finnish forum about 1 month ago and had about 100 depositing Finnish players since this mention and no affiliate-merchant relationship.

I read back in a 2009 or 2010 888 Annual Report that around 60% of their players were from affiliates and if you add 20% for attribution, it is possible that 80% of their leads were a result of affiliates. I have been researching this topic very closely and I think affiliates account for 60% of the UK market, but this is just my guess. WagerJoint is a new Program so maybe 10% of SlotJoint's players come from affiliates and 90% from internal marketing drives. But our player base and marketing efforts are based on the fact that this was a marketing Company before a casino and this was always our strategy.

Nevermind 70%, I would not be surprised if 100% of some operators' players base are referred by affiliates, whether it’s direct or indirect. In fact, I personally know 3 operators like this and they are pretty easy to spot. The most obvious tell is a poor sales funnel.

 

[Kristine]

Here are the two most recent polls at Casinomeister on this subject:

View attachment 1267

As you can see, the vast majority DO take them, which is one of the reasons I feel they are critical for conversions and why I focus on welcome bonuses so much.

KK

Yes, the deposit bonuses are critical. I would say the 200% deposit bonus converts much better than the 100% (we ran the 100% for a brief period of time and I think the 200% converts around 30% better). But overall, if 80% of revenues come from 20% of the players it is also important to analyze player values per promotion and other factors that are perfectly correlated to retaining players. I would say 90% of new players will always accept a bonus. But there is no doubt that that other 10% have a significantly higher player value.

For players that regularly deposit $1k + per session bonuses are much less important and if these players account for 80% of revenue in the industry, it is prudent to consider additional factors like the Casino's retention and support system, e.g. I was testing the chat of a sponsor the other day and asked them if they had Microgaming and they replied "you mean the small games?". You cannot have that level of incompetency and expect to hold players.

I think reflecting on our operation over the past 7 months the most important factor influencing conversions is definitely bonuses. But the most important factor influencing high player values and revenue is definitely establishing a personal relationship with the players through player managers and instant competent support 24 hours per day. I would say most players that go on a bad run consider closing their account so it is also critical to have competent agents to handle these situation and have players invested in a retention system where they are constantly accruing awards like TVs, ipads, points, free spins etc.

Thank you for presenting the poll.

 

[Guard Dog]

Now that is a quality post. Thanks Kristine!

 

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[AussieDave]

As many of you know, I'm a High Roller. These things get under my skin, when dealing with a casino, these are:

• Live chat (when casino has my account details), CSR answers but then I'm left waiting...waiting... waiting.
  
• Contacting support via live chat or phone. Instead of transfer to the VIP, I'm jumping hoops with a noobie on generic helpdesk;
  
• VIP managers who are not are not available 24/7.
  
• Being told @ 3am sorry we can't credit that now, we've sent a ticket to VIP desk, (meaning I have to wait @ least 14 hours).
• While I get comped free chips, what would be really nice, is surprise hampers (or somthing similar), now and then.

There's been times when I've had to contact the operations manager et al, to get things fixed. Fortunately being in the industry, I have these contacts. However VIP's not in my position, must get really peeved, sometimes.

I'm also a VIP at the land based casino in my city. Regardless of the time, day or night, if I have an issue, a floor manager or VIP host will attend and sort it out there and then. Never do I get the reply... Oh sorry the VIP team is not here right now, you'll have to wait till they arrive at 9am...

 

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[AussieDave]

Thought I'd post this teaser I snagged Tuesday night, along with 2x Royal Flushes (1 Pat the other 9 hands later).

Ended up withdrawing a nice sum after a couple more wins

 

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[Guard Dog]

I think maybe the last 2 posts you didn't know this was a WagerJoint thread? Or is that SlotJoint and I can't tell by the image because all I see is the 32Red tab clearly?

 

[AussieDave]

I think maybe the last 2 posts you didn't know this was a WagerJoint thread?

huh???

For players that regularly deposit $1k + per session bonuses are much less important and if these players account for 80% of revenue in the industry, it is prudent to consider additional factors like the Casino's retention and support system, e.g. I was testing the chat of a sponsor the other day and asked them if they had Microgaming and they replied "you mean the small games?". You cannot have that level of incompetency and expect to hold players. <snip>

the most important factor influencing high player values and revenue is definitely establishing a personal relationship with the players through player managers and instant competent support 24 hours per day.

My "last two posts" were in direct response to the data Kristine's posted above.

Maybe I should have quoted her in @ least the 1'st one. Sorry my bad.

 

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[slotplayer]

About 3-4 times a week the land casino mails me some sort of retention offer. I'm waiting for the laptop or tablet then I'll go wait in line and claim it.

I might add the jokers took out the CLEO II's. Most of the slots suck now, a bunch of 1 cent games.

 

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[KasinoKing]

Thank you for presenting the poll.

Thank you for bumping this thread 4 months later... I had completely forgotten about it

Any news on UK licensing?
Even if that's not in place yet, I have added WJ as a new program to look at when I get the chance...

KK

 

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[Kristine]

Thank you for bumping this thread 4 months later... I had completely forgotten about it

Any news on UK licensing?
Even if that's not in place yet, I have added WJ as a new program to look at when I get the chance...

KK

No news on obtaining the UK License. We are doing research on it and keeping in touch with other operators with the license. So once we have full information we will make a decision. I will be sure to ping you when the time comes

 

[Vivi Fox]

Hi.

I am new to this.

May I join?

Regards

ViVi

 

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[admin]

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[Kristine]

Hello Viv Fox,

Yes, you are welcome to join. Please add me to skpe for a chat.