WARNING: Vegas Affilates - NOT PAID! - Grand Hotel Casino

Discussion in 'Vegas Affiliates' started by WCD Admin, Apr 30, 2011.

  1.  
    WCD Admin

    WCD Admin Affiliate Guard Dog Member

    Messages:
    1,160
    Likes Received:
    96
    Joined:
    Jun 15, 2007
    I did not get paid this month Vegas Affiliates. I contacted our affiliate manager via skype who informed me she no longer worked there.

    THANK YOU EVERYONE FOR LETTING US KNOW!! :mad:

    When will you be paying affiliates?


    Vegas Affiliates: who promotes: Grand Hotel Casino, Colosseum Casino, Floridita Casino, Vegas 7 Casino Vegas Country Casino, Vegas Joker, Vegas Slots
    - HAVE NOT PAID AFFILIATES!!
     
  2.  
    WCD Admin

    WCD Admin Affiliate Guard Dog Member

    Messages:
    1,160
    Likes Received:
    96
    Joined:
    Jun 15, 2007
    Anyone else experiencing trouble?

    My affiliate account passwords have now been changed and I can no longer login.

    Someone from VA please represent yourself!
     
  3.  
    Engineer

    Engineer Super Moderator

    Messages:
    2,443
    Likes Received:
    200
    Joined:
    Dec 14, 2006
    My password expired; I had to create a new one yesterday.
     
  4.  
    WCD Admin

    WCD Admin Affiliate Guard Dog Member

    Messages:
    1,160
    Likes Received:
    96
    Joined:
    Jun 15, 2007
    Thanks. That is what was happening with me, but when I tried the password recovery form I'm not getting any emails back from the system. :rolleyes:

    Maybe I'm a little paranoid right now with all the BS going on, but I sure don't like them canning the affiliate manager with no replacement and no communication and worst of all - no payment!

    PS: did anyone get paid by VA? I normally get wires.
     
  5.  
    vd752

    vd752 Affiliate Guard Dog Member

    Messages:
    54
    Likes Received:
    0
    Joined:
    Jan 13, 2011
    Vegas Affiliates paid me on 29th via Payspark.
     
  6.  
    Engineer

    Engineer Super Moderator

    Messages:
    2,443
    Likes Received:
    200
    Joined:
    Dec 14, 2006
    I only earned $60 in March, which I think is below the minimum threshold, so I wasn't really expecting anything.
     
  7.  
    xecutable

    xecutable Stranger

    Messages:
    54
    Likes Received:
    3
    Joined:
    May 2, 2011
    J. Todd had mentioned them in one of his video at APCW, warning them not to anger him. I guess if you contact him, this might do it :)
     
  8.  
    WCD Admin

    WCD Admin Affiliate Guard Dog Member

    Messages:
    1,160
    Likes Received:
    96
    Joined:
    Jun 15, 2007
    I just got word from Daniela info@vegasaffiliates.com that wires are going out next week for US marketing companies. I am very thankful she replied quickly. I guess she is the new Manager? I will update this thread when the money is in my bank! Thanks for listening, all.
     
  9.  
    CaseyM

    CaseyM Affiliate Guard Dog Member

    Messages:
    875
    Likes Received:
    121
    Joined:
    Jun 9, 2010
    Daniela has been there at least a year, she usually replies quickly, maybe they just didnt assign you a new manager when yours left, very infuriating when that happens ... well lack of communication is infuriating in general
     
  10.  
    Engineer

    Engineer Super Moderator

    Messages:
    2,443
    Likes Received:
    200
    Joined:
    Dec 14, 2006
    Daniela is leaving, too (today). :(
     
  11.  
    constant

    constant Affiliate Guard Dog Member

    Messages:
    31
    Likes Received:
    0
    Joined:
    Feb 22, 2011
    These brands are owned by the ******* based in Milan.

    They seem to think that the industry should still be performing like it did 10 years ago when you could earn a $1million a week with one brand.

    There staff turnover is also very high, as you cannot do any campaign unless it comes from the *****

    Their retention is so bad also.

    Just my two pence
    ;)
     
    Last edited by a moderator: May 12, 2011
  12.  
    vegas.aff

    vegas.aff Affiliate Guard Dog Member

    Messages:
    75
    Likes Received:
    0
    Joined:
    Jul 3, 2009
    Hello and good morning everyone,

    My name is Chris Matthews and I took over from Daniela and Ellen as Affiliate Account Manager at Vegas Affiliates as of yesterday.

    As you may know we are relocating our affiliate operation to London office from our Malta office and I will be seeing that move through from beginning to end. We would like to assure you that everything is operational as normal and that this change will not affect any outstanding payments due. If there are any hiccups in the process I will resolve them and I would like to invite you to contact me with any concerns , or outstanding queries you may have.

    We would also like to take this opportunity to inform you that a number of our representatives will be attending the Dublin Supershow between the 24th and 26th May . It would be great to meet up with you in person to discuss any issues you might have face to face.

    I will drop an e-mail shortly on our system to all our affiliates about this update

    I look forward to working with you and please feel free to contact me directly.


    Thanks and best regards,

    Chris Matthews

    E: chris@vegasaffilaites.com
    Skype: chris_vegasaffiliates
    MSN: chris@vegasaffiliates.com
     
  13.  
    Engineer

    Engineer Super Moderator

    Messages:
    2,443
    Likes Received:
    200
    Joined:
    Dec 14, 2006
    Hi Chris -- welcome to AGD. ;D

    WCD, did you receive your payment yet?
     
  14.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

    Messages:
    7,727
    Likes Received:
    1,152
    Joined:
    Dec 13, 2006
    Welcome to AGD, Chris. I hope you stick around VA. They seem to lose AM's anytime things start to get better with affiliates.
     
  15.  
    WCD Admin

    WCD Admin Affiliate Guard Dog Member

    Messages:
    1,160
    Likes Received:
    96
    Joined:
    Jun 15, 2007
    Sorry had to run errands yesterday.

    No. no payment yet. BUT I did get two new emails, one from the IT department about the password issue. And another one from the marketing department saying that April has not been sent out (wires) but is coming this week.

    Grateful that I'm getting any response, but just as irritated at the non-communication about the whole issue. I certainly do NOT understand why my payment is delayed while they make their move to London. Seems like just a likely excuse to me.

    I am happy that they are at least being responsive, have a new affiliate manager, etc. But this movie is getting OLD! Every 3-6 months it seems there is a new manager new team that has absolutely no information on the past.

    I wish the new fellow the best of luck! Thanks for showing up here.
     
  16.  
    vegas.aff

    vegas.aff Affiliate Guard Dog Member

    Messages:
    75
    Likes Received:
    0
    Joined:
    Jul 3, 2009
    Hi Everyone,

    The recent complications in certain markets have affected a handful of affiliates. We are discussing these issues with the affiliates involved, and we will have a favorable resolution for them in the new week.

    I will be sending a personal e-mail to those affected shortly.

    Thanks and regards

    Chris

    p.s Quick correction on my e-mail address, it's: chris@vegasaffiliates.com
     
  17.  
    WCD Admin

    WCD Admin Affiliate Guard Dog Member

    Messages:
    1,160
    Likes Received:
    96
    Joined:
    Jun 15, 2007
    Watch it!!

    CAREFUL OF THIS GROUP. THEY SEEM TO NOT HAVE THEIR OWN STORY STRAIGHT. I WANT CLARIFICATION AS SOON AS POSSIBLE CHRIS.

    Note to US affiliates: considering we can't send US players (meaning our players have to be international because US players can't signup) for some reason US affiliates will not be getting paid going forward. And we may not be getting paid for APRIL even. The emails are worth your time to read, and I'll let other people comment on this nonsense because I'm upset and probably gonna get my foot in mouth. But it looks like no US affiliates earnings are safe any longer with VA, by their own mouth. --- Thanks for the warning VA!!! :mad: NOT! Although they know this information how many US affiliates were warned that they have no way to pay you?

    Email 1 from Chris:
    My reply:

    His final reply:


    SO I'm letting someone else tear this apart if they want. I get it quickly, and have to go outside it makes me so mad.... IF and When you may get April... definitely May is on the rocks and NOT ONE WORD of warning from these guys until May 7th??? (and ONLY in my private email, and who knows how long if I didn't spill this? - as far as affiliates at large I don't think anyone was notified of these issues )
     
    Last edited: May 9, 2011
  18.  
    TheGamblingGuru

    TheGamblingGuru Turning Over Stones

    Messages:
    1,048
    Likes Received:
    21
    Joined:
    Jan 23, 2009
    I'll get back to this great and informative post soon WCD...

    I'm on a heater right now bro, burning thru $100 Bills!! hehe :cool:

    ____
    ____
     
  19.  
    bonustreak

    bonustreak Administrator Staff Member

    Messages:
    3,887
    Likes Received:
    346
    Joined:
    Dec 15, 2006
    I have heard rumors that other MG (Level11) programs are not able to pay US affiliates OR players since the software provider froze the assets which I think is hogwash all they need to do is dip into the over flow made off non US players and sort everyone out.

    Chris welcome to AGD please be sure to send me a mail about our site Streak Gaming and when we will be paid etc marketing(@) streakgaming.com
     
  20.  
    WCD Admin

    WCD Admin Affiliate Guard Dog Member

    Messages:
    1,160
    Likes Received:
    96
    Joined:
    Jun 15, 2007
    Ok, so I made a large error in my first post about Black Friday being in March :D, probably cause I'm upset about missing my March payment! and Black Friday had nothing to do with March.

    Chris here are the problems:

    a) Complete change of staff with no announcement. We don't find out until we come looking for our late payment?
    b) Lack of communications after the problem has finally been brought to light. Where are you? its Monday. I think the job of affiliate manager is to deal with affiliate issues. We're talking about March earnings! No answers in my email box or on this forum.
    c) You say the reason for no pay is Black-Friday which is a U.S. issue! - VA doesn't accept US players so it sounds stupid from the get-go.
    d) I send mostly French and Italian players and don't even have a US link up anywhere so I shouldn't even be effected.
    e) European affiliates report no problem being paid for March.
    f) I'm finally told the problem (although I don't understand it) when inquiring about March payment in May but luckily they are going to get my payment out next week?

    this means you do indeed have payment processing available?

    but wait a minute because you said here:
    So do you or don't you have processing? And if you do, what is the problem with paying us for April and May's payment? :rolleyes: Why will we not be paid for this?

    Maybe (and I hope it is) your email is just worded horribly? :confused: When you say "April US payments" does you mean US PLAYERS? or US AFFILIATES? at any rate someone needs to explain it.

    I'm all for being flexible when there are issues as long as they are legitimate and you don't make us play cat-n-mouse! But the story needs to be clear and not full of holes. Emails around our payments should be articulate and easy to understand. We should all get them. Problems with payment processing should be expressed immediately to your affiliates so that we may prepare. Non-payments or payment delays should be announced so we may budget accordingly. We ALL have companies to run and people to feed and pay. Most importantly it helps us to keep calm and work as a team on problems.
     
    Last edited: May 10, 2011

Share This Page