Unpaid Commissions and no reply by Traffic Cake (Twindor / VOX)

[DBAF]

We have been working with Traffic Cake for several years, and until recently, we believed our partnership was going well. However, three months ago, we launched their new brand, Twindor. In doing so, we uncovered a major discrepancy regarding our first brand with them, VOX: we had been misled on our deal structure.

While our agreement was explicitly set to NNCO, our account was kept on NCO the entire time. According to our calculations, this misconfiguration resulted in a direct loss of €1,542.18 to us.

On July 15th, our affiliate manager replied and confirmed that they would recalculate the earnings and refund us the difference. In the meantime, we accumulated additional earned commissions for promoting Twindor. Historically, payouts were processed regularly every week (Mondays/Tuesdays). However, for the past 2 months, we have received absolutely zero payments, despite our unpaid commission balance continuing to grow.

Furthermore, our affiliate manager has completely stopped responding to any of our messages for over 2 months. They read our messages, yet choose to completely ignore us.

 

[JTK]

I was told that I need to request a manual balance reset after the 25th of the month for NNCO (haven't requested it yet). Was this not told to you?

Didn't have a chat with them since July, not bringing much traffic these days, so not much to talk about.

 

[DBAF]

No, no one mentioned this before - our balance was simply calculated incorrectly all this time. Ever since we filed the complaint, a representative finally reached out, and we hope we can finally bring this matter back to square one.