To Play Affilates Warning Tracking Problems

Ukjeff

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To Play Affiliates Warning Tracking Problems (Resolved)

I have been only an affiliate member at To Play for about a week & have noticed this issue already.

In the admin panel under "signups" no figures are appearing even though

1. i created a players account myself - via my tag

2 . i got a friend to create a players account - via my tag

So i assume these 2 accounts do not exist as far as To Play are concerned even though i can as player log-in to lucky 247 & so can my friend; maybe some other affiliates can confirm these same issues or not? No point wasting traffic on programs that can't track players properly.
 
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LandofOz

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Thank you for your post. I might wait a little longer for this issue to be resolved before I join this program.
 

Mark_ToPlayAffiliates

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Hi Ukjeff

Hope you are well - can you please PM me the details of each account so I can investigate what happened?

I have had a quick look in the affiliate account in question, and do see player accounts registered (I think the first one is yours, registered on 2013/06/14 09:08:55 AM), I see a second account created 2013/06/14 10:14:09 AM which I assume is your friend?

One thing I did notice, is that I think you posted (06-15-2013, 04:53 AM - not sure if this is gmt or not) before the upload of player data had occurred (with the NetRefer system the media stats are live but the player activity is uploaded once per day - this occurs at approximately 5am gmt) - is it possible that the stats did update on the 15th after your post and all the data was there?

Can you please clarify whether this matter is resolved?

Thanks & regards
Mark
 
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Ukjeff

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Mark sorry its taken you 4 days to reply to this forum & to be honest i do not have the time for the beta testing with my traffic; i have solved the problem by removing all lucky 247 exposure. When you get your house in order i will consider promoting you again. Good luck !
 

Mark_ToPlayAffiliates

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Hi Ukjeff

Thanks for your response & sorry we couldn't work together.

We've run multiple tests on our systems since the Saturday post (including the operations team testing your link and creating a player account which we've confirmed did tag correctly to your affiliate account) and can't see any issues with the tracking of players.

I must apologize again for the delay in the response to you, which was partly due to us being in transit from the Amsterdam convention from Saturday (including a 12 hour stop-over in another city, we got home on Sunday afternoon exhausted after being in transit for over 24 hours) & a public holiday on Monday in our country.

Should you wish please feel free to contact me to discuss further.

Regards
Mark
 

bonustreak

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Hi guys just a fast note to say when there is an affiliate conference most if not all affiliate managers are in attendence so don't expect a fast response... Also I have worked with someone from this marketing team in the past for close to 10 yrs so I am very satisfied that if there are any tracking issues they will be resolved with a quickness.

Try not to be so fast to judge there are not many good quality places out there treating affiliates right, this place just might turn out to be a really good one :)

Netrefer is slow at stats at times that is also something to consider..
 

Ukjeff

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I am guilty as charged ! i thought the stats were live when in fact they were delayed some 12 or so hours in this case which is normal as you guys say. I will give lucky 247 another try; thanks to all....
It's also not entirely clear if the issue was the OP thought the stats were instant when they are not?
 
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