Thoughts/feedback on Mr Affiliate

Discussion in 'Mr Affiliate' started by theshortstack, Feb 14, 2013.

  1.  
    roey

    roey From Pandora.

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    Well they were ok for me, then a player disappeared (high roller), then all deposits from all players disappeared from stats and nothing for a year. Have just under £100 pending for probably a year. Probably going to close my account just for the money :(
     
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  5.  
    Aliatam

    Aliatam Affiliate Program Representative

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    Hi Roey,

    Can you please explain to me about this ''Disappearing of stats / deposits'' as it is the first time I am getting a complaint like this during my time with the company.

    How come you have never contacted the affiliate team if you had this problem if I may ask? If you have contacted someone, can you please tell me who and when so I can investigate this further?

    You can e-mail me your details on : ali.atam@mrgreen.com

    Regards,
    Ali
     
  6.  
    AussieDave

    AussieDave 17 years & still going!

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    No suggestions of foul player here.

    But I always dislike it, when a program switches the backend affiliate tracking/reporting, on an already established brand.
     
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  8.  
    Aliatam

    Aliatam Affiliate Program Representative

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    I surely agree with you. We pride ourselves for being transparent with our partners at all times, this is very important to us.

    This is why, I am taking this ''accusation'' very seriously and I am expecting a clear explanation from him.

    Look forward to hear his answer.

    Regards,
    Ali
     
    Last edited: Jul 22, 2014
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  9.  
    bonustreak

    bonustreak Administrator Staff Member

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    Please get in touch with me at marketing AT streakgaming(DOT)com
    Thanks,
    Chrisine
     
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  11.  
    roey

    roey From Pandora.

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    Stats are back now, not sure when they came back, but never did get an explanation, just that they should be ok now after some kind of deployment.

    I kinda just lost the will to push you after that. Ill give you another push soon, see what happens from there.

    They disappeared around 10/2013 (i should really file emails better)

    Didn't mean to put anyone off, it just bugged me, that and seeing someone drop so much money in such a short period of time and then stats went, but you did chase the player from English team to Finish team and tell me why.
     
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  13.  
    Ali_MrGreen

    Ali_MrGreen New Member

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    Hi Christine,

    I have just e-mailed you.

    Regards,
    Ali
     
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    Ali_MrGreen

    Ali_MrGreen New Member

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    Hi,

    Do you at least remember the person you contacted at Mr Green regarding this so I can check the history? Did you also write this on the forum in 10/2013 so maybe we can find the related post?

    Sorry about this but I am a little confused. You said we did chase the player and told you why but then you also said you never got an explanation for stats?

    Stats can't just disappear. As I said, I have never been contacted for an issue related to this before.

    I will be happy to investigate this both internally and with Netrefer. I appreciate that you did not want to put anyone off and you are giving us another push.

    Please e-mail me : ali.atam@mrgreen.com with your details.

    Regards,
    Ali
     
    Last edited: Jul 22, 2014
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  17.  
    Ali_MrGreen

    Ali_MrGreen New Member

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    To give a quick update so far on this issue :

    Roey sent me the player ID he is talking about. This player who signed up on 11/11/12 and whose account was closed on 18/3/2013 is still tagged under his Affiliate ID so I have told him where to look for this player and I am waiting for him to confirm this to me.

    Regards,
    Ali
     
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  20.  
    roey

    roey From Pandora.

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    Id already been informed about this player, Gemma looked into for me. So to confirm, you did reiterate what i already knew. It was the disappearance of stats with the bad timing of losing a good player that bugged me.

    Cheers all cleared up.
     
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  23.  
    slotplayer

    slotplayer Affiliate Guard Dog Member

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    so I have 150 players, not one of them deposits.
     
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