Spam to my player account

[ThePOGG]

To me it sound less like a leak than a proceedure that's systematic across all RTG's, which is far more concerning. This is conjecture though and it's probably more productive to wait on a responce.

 

[AE-Martyn]

Taken from the nature of the responces so far, it would seem highly likely that they are fed into some RTG database that all casinos have access to. If that's the case, that's a huge issue! RTG casinos have a huge degree of variation in the quality of the operations using their software.

Just to confirm, as I understand it each casino has it's own separate database and contact details are not shared with any other casino outside of our group of casinos. That includes Club World, Lucky Red, Aladdin's Gold, All Star Slots, Buzzluck, High Noon, Manhattan Slots, Club Euro and Club SA.

We do not share or sell on any player data what so ever.

I am still waiting for a response from tech on this who have been investigating.

 

[ThePOGG]

That is comforting to know - but from appearences Gold VIP Club who are not in your group and frankly are one of the most shady opperations in business today have unquestionably got hold of some of your player information. Contact details at the very least. Now given GVC's past i certainly wouldn't put it past them to have used nefarious means to get these detail, but it is something that needs to be addressed with all haste.

 

[AE-Martyn]

This has been and is being address internally from above and with RTG themselves.

Any information that I am able to post, I will post when I get it.

 

[CygX1]

We do not share or sell on any player data what so ever.

The terms of Club World Casino state quite the opposite:

16. CWCUSD operates a zero tolerance policy to fraud and utilises a range of measures to identify fraudulent behaviour which is not limited to our platform. By opening an account with CWCUSD the player understands that fraudulent behaviour perpetrated against any online Casino Operator or Payment Service Provider may result in the account balance held with CWCUSD being forfeit.

 

[AE-Martyn]

That does not say and nor does it mean that we sell on or share information with other casinos. I think you've misinterpreted this term.

Please think about this rationally, it makes no business sense for us to sell on or share our players with our competitors.

We've had our weekly manager meeting today where I have raised this issue and I hope to bring you a conclusion as soon as I can.

 

[Guard Dog]

This is NOT AE/CWC selling player data. I know that for sure. I think we all just want to know how the data got out. I have my thoughts, but prefer the research that AE is doing to be 100% sure about this.

It is happening on OTHER properties outside of AE, BTW. This is not only a AE-only issue.

 

[AE-Martyn]

It is clear that somehow these email addresses have got into the wild and for obvious reasons we are taking this extremely seriously.

Our technical teams have conducted a thorough audit of our databases and we are certain that they have not been compromised – there is no evidence that they have been breached. These systems are all PCI compliant and have very sophisticated security systems so they are very resilient to attack.

We know that this has affected more than one RTG operator, and so the leak is not exclusive to us nor is it from our systems. We take the utmost care with the confidentiality and security of our players’ personal information and we would never dream of selling, renting or sharing this data with anyone.

 

[CygX1]

I am also not saying you are selling the databases. However, it is known and also written in your t&c that player information is shared with other groups. This is how the RTG "blacklist" works.

 

[AE-Martyn]

I am also not saying you are selling the databases. However, it is known and also written in your t&c that player information is shared with other groups. This is how the RTG "blacklist" works.

You seem to be guessing at things and twisting them to make them sound worse here, not sure on your motive though?

In cases of fraud we do (as all casino groups do) submit player information to trusted third partys however, even if another casino did get hold of these details in full, it would be extreemly unwise to spam them as they would be all the players that have been flagged.

Doesn't make any sense right?

Neither does sharing our current player data.

 

[ThePOGG]

In cases of fraud we do (as all casino groups do) submit player information to trusted third partys however, even if another casino did get hold of these details in full, it would be extreemly unwise to spam them as they would be all the players that have been flagged.

Which without question is sharing player data. That being the case it has to be assumed that either you're submitting all your players sign-up data to this 3rd party database for comparison (unlikely), or they are providing you with details of players from other venues that have been identified as fraudsters as otherwise you're only submitting on account review which would amount to submission once you'd already caught them and serve for verification purposes rather than prevention.
I'm not actually trying to break your balls here - i don't have a great deal of issue with a group database of fraudsters as long as it's actual fraudsters and not simply players convicted of 'bonus abuse' - just pointing out a logical conclusion.
Doesn't make any sense right?

Neither does sharing our current player data.

Actually if you're a casino outfit that's comfortable seizing player funds for no reason it doesn't matter who you get to deposit. GVC are probably amongst the 10 most shady casino opperations on the web, they've shown time and time again they're perfectly happy defrauding customers.

 

[Guard Dog]

Let's be clear on this... the player data being used is not from this 'type' (i.e., bonus abuse, fraud, or similar). I think we are going down the wrong path with this thread if that's where we take it.

This is a 'leak' somehow and concerns all players, IMO. The player accounts I have seen this spam on are relatively dormant accounts, but never would have been considered fraudulent or abusive in any manner.

 

[ThePOGG]

I'm certainly not suggesting they would have been or that is the case here - this is just a semantic conversation about the definition of 'sharing' player information which admittedly is a little off topic.

 

[Slots Addict]

I also dont believe CWC, Inetbet or Jackpot Capital are selling these databases which is why i asked if RTG
also had this info and the leak had come from them somehow.
The fact that its several RTG casino's that are affected by this, it seems to point in that direction.

 

[CygX1]

The player blacklist the only known channel where player information is provided to external partys. RTG have been among the first companys to use these databases, but I do not know how much data is actually provided to RTG themselves.

As these spam campaigns appear to be an internal RTG issue, they must have access to other databases as well. It is of no surprise that RTG's flagship casino, Gold VIP Club, took advantage of this somehow.

 

[Guard Dog]

FYI...

My Rome Casino player account email (yeah.. I had one) was also comprimised and is now being used for spam. Maybe that can help track down the culrprit.

So far.. the programs whose affiliates are doing the spamming will not let me know who the spammer is... confidentiality and all that.

 

[Guard Dog]

Vegas Days is the latest casino where player email is used for spam by this same individual / company. It's NOT just RTG when Rome (not RTG) and Vegas Days (not RTG) are also on the stolen player information list.

 

[Guard Dog]

oh yeah... and no suprise... AffActive (whom I asked to ban this affiliate) has the casino property being spammed TO.

 

[Daniel]

Hey,

Please pass me the email and I will check that out.

Btw, his account was dormant and was never in use- i can't ban an affiliate that was never working with us.

Best regards,
Daniel

 

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