I contacted this person @mariia_trino, who nudged my manager Nikita to respond. Got an answer yesterday, and said it will be a couple of days to sort. So I'm hoping it will be sorted next week.
Same experience here. We have an outstanding unpaid balance with Trino Partners that remains unresolved. Nikita has gone completely silent, and no one else in the group responds either. Multiple follow-ups sent across different channels with zero reply.
This is not how a legitimate affiliate program operates. Affiliates deserve timely payment and basic communication, neither of which Trino Partners appears willing to provide at this point.
Would strongly advise others to proceed with caution until they demonstrate they can meet their payment obligations and maintain basic professional standards.
Nikita has responded finally to us, but everyone bar @mariia_trino has ignored us. Contacted him today and hopefully will get an answer asap. Its frustating to see it's the same manager who clearly ignoring affiliates.