Public Dispute: NetoPartners / €780 withheld unfairly (Account: castrofm)

[CastroFM]

Hello community and AGD moderators,

I am opening this public dispute against NetoPartners regarding a withheld balance of €780 on my affiliate account 'castrofm'.

The Issue: NetoPartners is refusing to release my payout, claiming that certain KPIs were not met. However, before driving any traffic, I had a clear and explicit agreement with their manager, Robin, who agreed to a 'No KPIs' deal for this campaign.

The Escalation: I have full screenshot proof of Robin confirming the 'No KPIs' agreement. I have tried to resolve this privately by contacting both Robin and Assaf (Director ) via Telegram and Email, giving them a reasonable deadline to fix this issue, especially considering they are currently attending iGB Live. Unfortunately, my final deadline of 16:00 today has passed and my messages have been completely ignored. The balance remains locked in my dashboard.

What I request: I am asking the AGD administration and moderators to intervene. I am ready to provide all chat logs and screenshots to the forum staff to prove my case. NetoPartners cannot retroactively change agreed terms to avoid paying affiliates.

Thank you for your support.

 

[yana.netopartners]

Hello everyone,

My name is Yana, and I am the Affiliate Team Lead at NetoPartners.

I'd like to clarify that this matter has already been discussed directly with the affiliate several times.

After reviewing the traffic sent to us, our Risk department concluded that it was incentivized traffic, which was never disclosed or agreed upon in advance.
It is true that the commercial agreement included no KPIs. However, a no-KPI deal does not mean that we agree to pay for traffic that falls outside the scope of what was agreed.

We are happy to share the supporting evidence with the Affiliate Guard Dog team, should they wish to review the case.

Looking at the affiliate's other complaints on the Affiliate Guard Dog forum, it appears that similar traffic has also been rejected by other operators. While we cannot comment on those individual cases, it does suggest that this is not an isolated disagreement specific to NetoPartners.

We believe our decision is fair and based on the facts of this case. Unless the Affiliate Guard Dog team requires any additional information from us, we consider our position clear and have nothing further to add.

 

[Alkis]

@CastroFM how comes and all your complaints are the same? Everyone is blocking you and don't want to pay you..

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