Hello,
Number1 affiliates hold my commission for 3 months already because some of my players made chargebacks.
At first, one of my players deposited a great sum in September, but they received a chargeback in October. When I told them that they have no negative carryover, they paid September commission.
After that, they stopped paying me at all explaning that lots of my players 'were flagged as chargeback threats' and asked to wait. I've been working with lots of programs and never had a chargeback, so that's the first time I see this.
I'm waiting for the payment since October with no replies now. An affiliate manager Arshad always says he was out of the office and I can wait for a reply for weeks. He said the management still haven't decided what to do here. Now I'm desparate and wondering if they are going to do negative carryover or just hold my commission forever?
If anyone had anything like this, please let me know. I still have a good sum at my balance and I'm not sure I'm going to be paid now.
Thanks.
Number1 affiliates hold my commission for 3 months already because some of my players made chargebacks.
At first, one of my players deposited a great sum in September, but they received a chargeback in October. When I told them that they have no negative carryover, they paid September commission.
After that, they stopped paying me at all explaning that lots of my players 'were flagged as chargeback threats' and asked to wait. I've been working with lots of programs and never had a chargeback, so that's the first time I see this.
I'm waiting for the payment since October with no replies now. An affiliate manager Arshad always says he was out of the office and I can wait for a reply for weeks. He said the management still haven't decided what to do here. Now I'm desparate and wondering if they are going to do negative carryover or just hold my commission forever?
If anyone had anything like this, please let me know. I still have a good sum at my balance and I'm not sure I'm going to be paid now.
Thanks.