No payment for February - RESOLVED

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DKeep19

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Hello, guys! I am your affiliate. I didn’t receive payment for February, and it’s already April. Can you help me, please?
 

MissExposé

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@DKeep19 Please send me your affiliate account username. We will ask the affiliates for updates on your behalf. I have sent you a PM.
 

DKeep19

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I was contacted by their manager, and after my answers to his questions he disappeared. There is still no payment.
 

MissExposé

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Thanks for the update DKeep19, If you would like us to try asking for updates on your behalf, please send me your affiliate account username via PM.
 

MissExposé

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Thanks for sending your account details @DKeep19. We brought your post to the affiliates' attention.
 

MissExposé

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@DKeep19 here is the response we just received:
"The affiliate has sent us the Bitcoin address on the 3rd of April and it was forwarded for processing. The payment will be made during the first payment cycle until the 10th of the month."
 

ddm

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pretty absurd that it takes 7 days to process after being "SENT" for processing.
also absurd they won't contact the affil [some "business partnership" huh], but will talk to AGD.

absolute clowns / fail program IMO.
 

Jennifer TOP1

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Hello, guys! I am your affiliate. I didn’t receive payment for February, and it’s already April. Can you help me, please?
Hi @DKeep19,

Thank you for your message.
I have been notified by our finance team that your BTC payment has been already made. Please check if it reached your account. In case you have any questions you are welcome to contact us at marketing@toponepartners.com.

Regards,
Jennifer
 

Jennifer TOP1

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pretty absurd that it takes 7 days to process after being "SENT" for processing.
also absurd they won't contact the affil [some "business partnership" huh], but will talk to AGD.

absolute clowns / fail program IMO.
Hi @ddm,

Thank you for your comment. It doesn't take 7 days, but can be processed within the next few days, even though we have 3 payment cycles during the month.
In regards to the affiliate we have contacted him directly right away same as the AGD representative who reached out to us.

Regards,
Jennifer
 

AussieDave

20 years & still going!
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"The affiliate has sent us the Bitcoin address on the 3rd of April and it was forwarded for processing. The payment will be made during the first payment cycle until the 10th of the month."

pretty absurd that it takes 7 days to process after being "SENT" for processing.

It doesn't take 7 days

3'rd > 10'th is seven (7) days, total. However, it took your program two (2) plus months to pay the OP. Worse, you totally ignored him, instead, AGD staff had to contact you... That not only poor form, but totally unacceptable behaviour from a Paying AGD sponsor... The GPWA does this crap.

Good he got paid, but so he should.

Lets hope this is an isolated incident, and not a reflection of the program's modus operadi.
 

Jennifer TOP1

Affiliate Program Representative
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Apr 8, 2019
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3'rd > 10'th is seven (7) days, total. However, it took your program two (2) plus months to pay the OP. Worse, you totally ignored him, instead, AGD staff had to contact you... That not only poor form, but totally unacceptable behaviour from a Paying AGD sponsor... The GPWA does this crap.

Good he got paid, but so he should.

Lets hope this is an isolated incident, and not a reflection of the program's modus operadi.
Hi @AussieDave,

Thank you for your comment.
Even though we have 3 payment cycles throughout the month our finance team always tries to do their best to process all requests as soon as possible, often within a few days in case of Bitcoin.
In this case a minor miscommunication took place caused by a sick leave of the manager the affiliate has been in touch with.

Regards,
Jennifer
 

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