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admin

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Lawrence_TPA

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Hi Redbush54,

Thanks very much for the post, and apologies for the unsolicited mail. Judging by the link you've referenced, this e-mail emanated from an affiliate, over whose database we obviously have no direct control. I will contact you via Skype for more information, as I'd like to get this one attended to ASAP.

Thanks,
Larry.
 

admin

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Lawrence_TPA

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Hi there,

I don't have anything definitive for you at this stage, unfortunately, as we are still awaiting a response from the affiliate whose tag is in the e-mail you received. I will post back as soon as I have anything conclusive for you.

Regards,
Larry.
 

admin

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admin

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A reminder is sent to all affiliate managers.
 

Lawrence_TPA

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Hi there,

Just a quick update on this. We have received more spam complaints from this mailer from other recipients, and will be taking decisive action with the affiliate in question. Thanks for bringing this to our attention, as always... we take spam complaints very seriously indeed.

If you do receive any further Lucky247 e-mails from this same source, please don't hesitate to contact us.

Regards,
Larry.
 

Onlinea

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hi there,

i wanted to promote your casino and have registered account there few weeks ago to see more about your promotions and how players are treated.
i have downloaded casino, register and guess what, my account was blocked (my country is allowed to play at Luck247). Chat window pop upped and I wanted to know why my account is blocked so i tried to spoke with your agents.
I didnt get an answer, tried for two hours with your unresponsive agents, agents were ignoring me telling me that my account is not blocked (I wasnt rude at all, I just wanted to know why my account is blocked and which promos are active at the moment).
Today i also tried to chat with your agents, but chat session has ended from your side. This is not technical problem because i have tried few weeks ago and today too.

Terrible and horrible experience! I wouldn't recommend this casino to anyone!

Even my account is blocked, i am receiving spam emails from you every day. I am not able to unsubscribe because I'm not receiving confirmation email.
I am glad I am not promoting you and NEVER WILL!
 

admin

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Lawrence_TPA

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Hi Onlinea,

Please could you contact me via e-mail at lawrence(at)toplayaffiliates(dot)com... I would like to find out more about this and see if I can assist in any way.

Regards,
Larry.
 

Onlinea

Affiliate Guard Dog Member
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there's no need Lawrence, one month of agony with your brand will not fix such a bad impression.
even if i choose to promote you (which is obvious it will never happen) what should i say to my players? "if you get blocked and chat agents are not able to assist you or are ignoring you, please get in contact with AM Larry at ******"
 

admin

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The Affiliate Management team has been notified of the new post.
 

admin

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A reminder is sent to all affiliate managers.
 

admin

Notification Admin
Staff member
Joined
Dec 17, 2006
Messages
6,960
Reaction score
7
A reminder is sent to all affiliate managers.
 

Lawrence_TPA

Affiliate Program Representative
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Hi Onlinea,

Thanks for your honest response. As someone responsible for the marketing of Lucky247, I feel personally aggrieved when customers have bad experiences. Whilst I appreciate that I cannot change your mind, I am eager to aid improvements in our customer service and customer experience, so that we can reduce the chances of future customers not enjoying their Lucky247 experience.

If you could do me the favour of e-mailing me with a little extra information, I really would be most appreciative. I promise not to try and persuade you to change your mind, but do commit to doing all I can to prevent this being replicated with other customers in the future.

Regards,
Larry.
 

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