pushaff
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- May 11, 2026
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We are filing this complaint against Ice Affiliates regarding two of their brands (Unlimluck and Royal Game) due to systematic failure to pay affiliate commissions, ongoing misleading communication, and a complete lack of initiative from their team to resolve the matter.
This is not the first time we have faced this issue with Ice Affiliates. The pattern of payment delays and poor communication has repeated itself, which is why we are now forced to go public with this case and file complaints through all available channels.
Total outstanding debt: over €2,000 EUR
Despite multiple follow-ups over several months, the payments have not been processed. Their managers only respond when directly tagged, and even then roughly once a week at best. At no point did anyone from their team proactively reach out to address the situation or offer a resolution. We were repeatedly told that payments were being handled, but it was never true.
What makes this especially unacceptable is that their Head of Affiliates, Victoria Mazur, was present in the chat throughout this entire period and never once stepped in or took any action. It was only in May that she finally responded to inform us that the payments had never actually been set up for processing in the first place. This means we were misled for months while someone with the authority to fix it was simply watching.
All chat history has been exported with full attachments and can be provided upon request. All our trackers are connected and confirm the data regarding traffic delivered and commissions owed.
We have previously filed a complaint on AskGamblers, however the representatives of Ice Affiliates failed to respond within the required timeframe. Our goal now is to make sure the affiliate community is aware of this situation.
Community, stay vigilant!
This is not the first time we have faced this issue with Ice Affiliates. The pattern of payment delays and poor communication has repeated itself, which is why we are now forced to go public with this case and file complaints through all available channels.
Total outstanding debt: over €2,000 EUR
Despite multiple follow-ups over several months, the payments have not been processed. Their managers only respond when directly tagged, and even then roughly once a week at best. At no point did anyone from their team proactively reach out to address the situation or offer a resolution. We were repeatedly told that payments were being handled, but it was never true.
What makes this especially unacceptable is that their Head of Affiliates, Victoria Mazur, was present in the chat throughout this entire period and never once stepped in or took any action. It was only in May that she finally responded to inform us that the payments had never actually been set up for processing in the first place. This means we were misled for months while someone with the authority to fix it was simply watching.
All chat history has been exported with full attachments and can be provided upon request. All our trackers are connected and confirm the data regarding traffic delivered and commissions owed.
We have previously filed a complaint on AskGamblers, however the representatives of Ice Affiliates failed to respond within the required timeframe. Our goal now is to make sure the affiliate community is aware of this situation.
Community, stay vigilant!
