How to claim the free no deposit bonus

[sipka]

Ok, I have signed up with the affiliate program, and wanted to try out the casino too.
I have downloaded the client, installed and then I opened a fun player account. Browsing on the Ruby Royal website I saw the $11 no-deposit bonus, so I wanted to try it out before depositing some money. On the promotions page they say that real money account is needed, so I headed over to the casino, clicked on play for real money and filled out the necessary additional forms. And now I cannot find anywhere how can I claim the no-deposit bonus. The cashier only shows the deposit bonuses.

I was thinking that the instructions will be sent out in an email, but I didn't get any welcome email as well (ok, it was 20 mins ago when i registered, maybe I should give more time for the email to arrive).

Am I blind, or how players can claim the no-deposit bonus? Or am I messed it up by first registering a fun account?

Thanks in advance for the help!

 

[rubyroyal]

Please PM me your account login for the casino and i will investigate further.

Thx

Derek

 

[tryme1]

Actually, that reminds me. I had a player who emailed us to say that she couldn't claim the free no-deposit bonus. Unfortunately, when I emailed her back asking for more info so I could look into it, she never responded.

I suspect this is the same problem as Sipka's.

 

[sipka]

Many thanks to Derek for the super fast response, we managed to find out that I was lame enough not to delete all cookies and happened to land on my own affiliate account as a player, therefore I wasn't eligible for the no-deposit bonus.

I'm not sure though that it could be the same issue with Tryme's player.

Anyway, many thanks for the helping hand Derek! You guys really rock

 

[rubyroyal]

Actually, that reminds me. I had a player who emailed us to say that she couldn't claim the free no-deposit bonus. Unfortunately, when I emailed her back asking for more info so I could look into it, she never responded.

I suspect this is the same problem as Sipka's.

Thyme1 if you could provide me with the players login name or email address i would be able to investigate further. Please obviously PM me these details as opposed to posting in the forum