I have a RS deal, in writing that I am locked in at 30%. They reneged on that when a new rep took over, no notice, just knocked my deal down. They have not responded in two months to emails asking about back pay. Owed 6K, not much, but just the point. They're also one of the only sites that uses a net loss carryover. I was not disrespectful or rude in my communication with them.