Bugs in the Videoslots affiliate back end

Discussion in 'VideoSlots Affiliates' started by gobo, Jul 9, 2017.

  1.  
    AussieDave

    AussieDave 17 years & still going!

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    Maybe not for VS (it's not affecting their imcome)...

    But these bugs being FIXED are very critical for your affiliate partners.

    So VS affiliates are not important (or a priority), that's what your saying???!!!

     
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  5.  
    Ali Atam

    Ali Atam Affiliate Program Representative

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    We have fixed all bugs mentioned in this thread. Thanks for all constructive feedback.

    Please let us know if any of these problems still exist for you and we will look at them immediately.

    Regards,
     
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  6.  
    gobo

    gobo Affiliate Guard Dog Member

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    When looking at the customer reports with an activity date the registration date is always the same as the activity date chosen. Please fix this.
     
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  8.  
    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    Will Take a look but it may be correct as I think this feature was only to show what the first activity on the account was so if the player registered and played free spins on the same day then it shows that activity only and the date would be the same.

    I will, however, raise it and see what our Dev says as i am not 100% sure .
     
  9.  
    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    If I am mistaken please elaborate and i will add to my call to check it
     
  10.  
    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    @ Gobbo Ok so looked at the report and it's working the way it should.

    List activities show the profit and loss of a players activity form the day he signed up.

    So if he signs up today receives only his free spins and plays that then it will only have the 1 date and that date will match the sign-up day as that's when he has the first activity.

    If he continues to play then this will keep recording dates per activity but if there was only one they match.
     
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  12.  
    gobo

    gobo Affiliate Guard Dog Member

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    What about if a player signed up in 2014 - and you want to see that players recent activity (for September). Should the register date in the report be his original registration date in 2014, or todays date?
     
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  14.  
    gobo

    gobo Affiliate Guard Dog Member

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    When I enter a reference number for a player in customer reports I don't get up any player at all. Please check (and test/make sure) that the function is working again.

    Do you test your functions at all before you deploy?
     
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  18.  
    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    It Should show the Date the player signed up .

    We have a Test environment that things are tested and launched at before go live .. something gets missed.

    I tested it and I got the information I needed by using Search what is Missing though is the Customer ID soi have logged that but the search by Id is working?

    Thanks for Loggin that
     
  19.  
    gobo

    gobo Affiliate Guard Dog Member

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    It is not showing the date the player signed up when filtering with activity.

    Search for a player with Reference ID does not work for me at all.
     
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  21.  
    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    I don't think it's vital to have that in the actual activities.

    We show Registrations Date ( When the player signed up ) per Customer and the Activites report shows the Date of First activity and the dates of all the other activity on the account so between the 2 you have all you need?

    Am I misunderstanding you can you show me what you think you need?
     
  22.  
    gobo

    gobo Affiliate Guard Dog Member

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    What is it that you don't think is vital to have where?

    I will break it down for you so that it is really clear for you:

    Registration Date Function
    In "Reports->Customers" you have a column that is called "Registration". I presume this column is showing when the player registered (either as a signup or as a FTD/RMP). If I only go to the Customers Reports, and scroll through all the players tagged to my account, I see their registration date in the "Registration" column.
    However, if I want to see the activity of a specific day I tick the "Activity" radio button and choose a date range and the system then shows me the players who were active in this chosen date range. When I do this, the "Registration" column does not show the players registration date anymore but the same date that I chose in the date picker for the date range of activity. So for instance, if I see that a player won lots of money on September 20th, and I want to know if this player is a newly registered player or an old player - I have to untick the activity date and search for that player (see problem below) to know when that player registered. Wouldn't it be better if the "Registration" column always showed a players date of registration?

    Player Search
    If I want to see a specific player's stats, I can search for this player with the help of the "Reference ID". When I go to "Reports->Customers" and enter a "Reference ID" in the "Reference ID" box and click on "Search" the function does not return the searched for "Reference ID". The function is not working at all.

    Let me know if it still is not clear and I will do my best to explain it even clearer.
     
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  24.  
    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    Very Clear Thanks for the Explanation .. On The Reg Date Function I will Loog it as you have Cleary Explained very well I may add ..On the Player Search I have already Logged this to our Dev Team these may take some time to get sorted as they are currently working on more pressing reports . as Long as its logged it will get looked into thanks again for pointing these out
     
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    Miles_Videoslots

    Miles_Videoslots Affiliate Program Representative

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    Can you give me your Username as I would like to check this on your account?

    When I test I am getting the Results I want so want to send you these of your account and you can see if I still have it wrong before I log the Reg Date .. I have done a few tests and still, I see the information I need to see is correct?
     
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  26.  
    gobo

    gobo Affiliate Guard Dog Member

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    I am so sorry, but I really would want to stay anonymous here at AGD. That way I feel that I can say exactly what I feel without risking it to affect my business in a negative way. It is weird that I (and many more affiliates) feel this way but it is the nature of the casino affiliate industry. I hope you understand.

    I don't think it has to do with my players but probably with user groups in the system where some (or all?) affiliates can't do some things that maybe AMs are allowed to in the system.

    Does anyone else have the above-mentioned problem when searching for a Reference ID?
     
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