Buffalo Partners, the new referback-wagershare.

Discussion in 'Buffalo Partners' started by slots777, Jul 28, 2014.

  1.  
    dendrite

    dendrite Affiliate Guard Dog Member

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    Aug 7, 2014
    Hi,

    I have a question about how earnings are calculated regarding fees and charges.

    Would you be able to let us know which of the following are included in the calculation, please?

    - Microgaming fees
    - Banking and processing fees
    - Fees and or taxes in licensed markets where applicable (please expand on this, if applicable)
    - Progressive jackpot contributions
    - Other fees

    Thanks in advance!
     
  2.  
    bonus-map

    bonus-map Mobile casino bonus promotions on the GO!

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    Aug 7, 2014
    I have problem with entering my account. Submitted 5 e-mails to, but received ZERO replies. Strange. Does this Buffalo offer any online support?
    Regards. Arthur
     
  3.  
    Elgoog

    Elgoog New Member

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    re: old RB aff-managers...: I think they "all" (except one or two) had to leave the office within a very short time, one day in March, without the "possibility" to contact us.
     
  4. admin Notification Admin Staff Member

    A reminder is sent to all affiliate managers.
  5.  
    Giggity.

    Giggity. Affiliate Guard Dog Member

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    Did you try using "affXXXXXX" without the quotes and X representing your numeric affiliate ID as your username login? I missed the initial email explaining the username changes and couldn't log in with my old one
     
  6.  
    Andrew - Buffalo Partners

    Andrew - Buffalo Partners Affiliate Program Representative

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    Aug 8, 2014
    Hi Arthur,

    I'm sorry to hear that you haven't been replied to yet. It's possible that for some reason your emails have been blocked, or it could be that there has been a delay due to high volumes. Please could you PM with your queries and also let me know your email address and name in the PM. I'll get back to you as soon as possible.

    Thanks so much,

    Andrew
     
  7.  
    Andrew - Buffalo Partners

    Andrew - Buffalo Partners Affiliate Program Representative

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    P.S. As Giggity mentioned quite correctly, it is important to place "aff" in front of your Referback affiliate ID when logging in. Thanks for mentioning this Giggity. I'll be more than happy to help if you still have any issues logging in.
     
  8.  
    Andrew - Buffalo Partners

    Andrew - Buffalo Partners Affiliate Program Representative

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    Hi Dendrite,

    The answer to your questions is as follows:

    - Microgaming fees : While we do pay a % of grosswin to Microgaming, this is not included in the affiliate commission calculation
    - Banking and processing fees : NA
    - Fees and or taxes in licensed markets where applicable (please expand on this, if applicable) : NA
    - Progressive jackpot contributions: Is deducted
    - Other fees: NA

    The calculation for Net Win, which is what your commission is calculated on, is as follows:

    20.21 ‘Net Win' shall mean the Gross Win, less Progressive Contributions (progressive games only) less bonuses awarded less Non-Cash Items less Fraud.

    This can be found in our terms and conditions: https://www.buffalopartners.com/terms

    Hope this helps. Thanks,

    Andrew
     
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  9.  
    Andrew - Buffalo Partners

    Andrew - Buffalo Partners Affiliate Program Representative

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    Aug 8, 2014
    Hi Slotplayer,

    Naturally some data is being collected through the free site, but only for free play - there is no real money play being offered to US players at all at this time from any of our brands. I think that most affiliates get some residual USA traffic - if you're able to geo-target your sites then this is the best solution for you should you wish to capitalize on US traffic using programs that do accept US players.

    Thanks,

    Andrew
     
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  10.  
    Chips

    Chips Affiliate Guard Dog Member

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    Aug 8, 2014
    Andrew, I sent email, used the contact page at BP and yet I still have no responses. Please communicate.
     
  11.  
    Andrew - Buffalo Partners

    Andrew - Buffalo Partners Affiliate Program Representative

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    Hi Chips,

    Apologies if you haven't received a reply yet. You can also email me directly at Andrew.stone@buffalopartners.com - you'll receive a reply from me during the course of this weekend.

    Thanks,

    Andrew
     
  12.  
    jopaa

    jopaa Affiliate Guard Dog Member

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    Aug 8, 2014
    I have responded to your test email more than 48 hours ago and I did not receive any answer. Please confirm that you receive my email.

    Thanks.
     
  13.  
    Perc

    Perc Affiliate Guard Dog Member

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    Aug 8, 2014
    Thanks for everything Andrew! If you aren't the highest paid guy at Buffalo, you should be. If it wasn't for you, I think they would have lost a lot of affiliates.

    All of my concerns have been dealt with, no more locked players and my RB deal is back in place. :cool:
     
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  14.  
    bonus-map

    bonus-map Mobile casino bonus promotions on the GO!

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    Hi Andrew,
    I have sent you PM and a message on skype to make sure.
     
  15.  
    inspiration

    inspiration Affiliate Guard Dog Member

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    Either a player is locked or is not : normally this can not be changed, curious why you say you suddenly have no more locked players.
     
  16.  
    Perc

    Perc Affiliate Guard Dog Member

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    Aug 9, 2014
    It was an issue with the stats, they weren't actually locked. Figured it was odd that they were locked and still depositing, and it sounds like it was a fairly widespread issue that has been fixed.

    Those two locked players were the only active players I saw for the first 4 days of the month. They posted on Monday that there were issues with importing the stats, and then later that day I saw a bunch of active players show up that had last played before that day, but those two players were still showing as locked.

    I was told they were looking into it, and then that was fixed too. Andrew called it a "general issue" so not specific to those two players, but I guess part of the issues they had when importing the stats in the first place.

    I was getting pretty worried, as I have always done well with RB and it's a fair chunk of my monthly income, but my stats are looking normal now and I'm feeling a lot better about this merge. It is still a bit of a PITA with the loss of a couple casinos, have some work to do replacing those, but we don't have to change links for all their casinos, so that's a plus.
     
  17.  
    Andrew - Buffalo Partners

    Andrew - Buffalo Partners Affiliate Program Representative

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    Hi Joppa, I'm in the process of replying to you right now. Please accept my apologies for the delay.
     
  18.  
    inspiration

    inspiration Affiliate Guard Dog Member

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    Unfortunately I can not say that I feel happy with the stats, IMO these look different than the way it was before when they were 2 separate programs.

    Basically - maybe harsh to say - but I do not trust them, something is just wrong and probably will never be like it was before.

    I also have brands net revenue at 25% + the agreed % which is weird.
     
  19.  
    Andrew - Buffalo Partners

    Andrew - Buffalo Partners Affiliate Program Representative

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    Hey there Inspiration,

    The stats will all appear at the agreed % early this coming week - we just have to backdate the numbers from the 1st of the month to the date that the % was changed. Any further issues please always feel free to get in touch.

    Thanks,

    Andrew
     
  20.  
    Perc

    Perc Affiliate Guard Dog Member

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    Aug 10, 2014
    Yeah I'm seeing that as well, but like Andrew said that will be fixed too.

    I never had a wagershare account so I can't comment on that, but my stats are looking normal for RB - number of active players and revenue look about right for this time of the month.

    I trust them a lot more than I did a week ago, that's for sure.
     

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