Affiliate Guard Dog Member
- Aug 8, 2008
- Reaction score
Maybe cause I'm in the US, Im not sure, but here is my experience with Kraken.:
First let me say I did not do my homework so I am the only one to blame for this mess. I am not at all bitcoin savvy so I pushed back as long as I could from using bitcoin. As many of you know not using bitcoin is not an option for some programs, so I had no choice.
I followed the directions and advise from Betting Partners and I was able to create several accounts to exchange bitcoin,then as suggested on bettingpartners website I opened a KRAKEN account. (Im not blaming BP at all) There was no problem making a deposit into Kraken, but after I joined, two of the methods for making a withdrawal I saw were now closed for USA account holders and the only option available to withdraw MY money was a method that required me to advance to Tier 3 status.
Well, when it came to one of the docs they needed I was not able to submit it, because their program insisted it was not the correct size; I tried to submit LOL, 22 docs that they claimed to be the wrong size which they are not, later I saw on Kraken’s website that the wrong size notice was a problem Kraken admitted they had. I tried to get help from them so the emails began and continued, and continued and continued……. All I got after 2 weeks of emails were the prepared emails claiming how busy they all are and they would resolve it within 48 hours, that never happened. I did get two replies’. One asked for a number which I sent them immediately, no further response on that email from them. The other was from someone who told me the doc was too big (it’s not) which was what I had asked in the first place, as in how do I fix it? I asked if I could email it and he said yes and to let him know when I did. I emailed it and sent another email stating I did send the doc, but they all go to the same place so if you’re lucky enough to get a reply it’s not from anyone who knows your situation and you have to start the BS all over again.
I was able to deposit MY money into KRAKEN in 45 seconds, but I am getting nowhere with trying to have my money transferred to my bank, none at all and what recourse do I have, I KNOW, none. Do I give up? it’s not just a few bucks.
Now I am getting several more bitcoin commissions and what the heck do I do. What can I do? Nada.
Stay away from Kraken and do your homework. This is not Betting partners fault for suggesting them, I didn’t do my homework and now I lost my money to KRAKEN.
how are you sending the docs?