Betterplay does not pay

[Karolinaxoo]

The company BetterPlay does not pay its partners.
Despite repeated inquiries and the passage of time, there has been no response and no payment.
Every month there are delays, and you never know if or when you will receive your payment.
It seems they completely ignore their partners and do not respond to messages.
Has anyone received payment for an invoice issued in February?

 

[JTK]

My February invoice has not been processed either. It's delayed, just like last year : https://www.affiliateguarddog.com/community/threads/introducing-betterplay-partners.21659/

They are responsive on my end — try Aleksandra. @AleksandrAff1

 

[Karolinaxoo]

Still no payment or information from them.

 

[JTK]

It's still pending here as well. I was told that they've forwarded a message to the relevant department.

They should also be considered for a 'Yes' status on 'Slow/Delayed Payments'.

 

[MissExposé]

Hello @Karolinaxoo please check your private message from me.

 

[JTK]

They are now 36 days late. Technically, they should already be 60 days late, since they introduced invoice requirements this year and added a 30-day processing period, yet they still don't handle payments on time.

It looks like they have almost identical terms to LVBet/Energy (same parent company).

9.2.6. Betterplay Partners reserve the right to suspend the Affiliate’s account and stop calculating commission if invalid information or promotions are shown on their marketing sources. In such a case, if the Affiliate fails to reply to notifications from Betterplay Partners within two weeks, then the Affiliate Agreement will be declared null and void, any unpaid commissions will be confiscated and the Affiliate account closed indefinitely.

They can terminate your account if you don't reply within two weeks, yet they can stall on payments for months and everything is fine.

 

[betterplay.partners]

We understand all concerns raised and would like to clarify the situation.

As outlined in our terms, commission payments are processed within 30 days from the date we receive a valid invoice. However, as stated in section 4.9, in certain cases we may delay payments for up to 180 days. This applies when additional verification is required to ensure that all transactions comply with our terms, including checks related to traffic quality, compliance, or potential irregularities.

These procedures are in place to protect both the company and our partners, and they may occasionally result in delays depending on the specifics of each account.

Please be assured that BetterPlay is a serious and established company, and we fully honor our contractual obligations.