BetterPlay - CX Migration Disaster: Players Lost, Stats Gone & Commissions Unpaid

[metropot]

My experience with BetterPlay after the migration has been unacceptable.

My stats are gone. Players weren't migrated to my new account. Commissions are still not visible or paid. Even a basic affiliate-link issue has been dragging on for days.

Kamila and Christos keep pushing everything to CX and asking me to wait, with no clear solution or timeline.

Technical problems happen. But when players, tracking and commissions disappear and nobody takes ownership, it starts to feel predatory rather than professional.

Days keep passing. Still waiting for my players, stats and commissions to be restored.

BetterPlay — affiliates deserve transparency and accountability, not endless waiting.

 

[Gatto]

Always a daunting aspect and so many programs do switch platforms more often than not. Hopefully it will be rectified by the platform and operator.

 

[JTK]

Are your migrated players visible in the activity report?

https://track.betterplay.partners/partner/reports/activity

That's the case for me at least, only that report shows activity. No commission is being added, and the earnings tab and dashboard balance are also empty.

I've flagged this issue to them, but they are slow to resolve it.

 

[metropot]

Thanks @JTK for sharing,
players are partly migrated, same about comission and paymetns

When was last time you was paid?

 

[JTK]

When was last time you was paid?

I didn't request payment because it only shows up on the activity tab. I don't think I'm supposed to calculate and add up the commission myself.

They are looking into it, will let you know once it's sorted. Hopefully it will be in time for the invoice next month.

 

[FreeSpins]

From the operator perspective, changing affiliate platforms from A to Z means 'manual' migration, which is the way to shave your commission and de-tag your profitable players. So, the transition is actually a harvesting period for them

 

[JTK]

They are looking into it, will let you know once it's sorted. Hopefully it will be in time for the invoice next month.

The issue with my account was that they set the default commission, but not for specific brands. Now that it's been set, commission is being added.

 

[jonahill]

My experience with BetterPlay after the migration has been unacceptable.

My stats are gone. Players weren't migrated to my new account. Commissions are still not visible or paid. Even a basic affiliate-link issue has been dragging on for days.

Kamila and Christos keep pushing everything to CX and asking me to wait, with no clear solution or timeline.

Technical problems happen. But when players, tracking and commissions disappear and nobody takes ownership, it starts to feel predatory rather than professional.

Days keep passing. Still waiting for my players, stats and commissions to be restored.

BetterPlay — affiliates deserve transparency and accountability, not endless waiting.

It’s approaching a month now. What the status update on your situation? But weird that anyone who encounters issues like this are always told to exercise patience and then nothing really happens

 

[metropot]

Quick update:

Kamila has left the company. Christos has been handling the issue and manually added part of the missing commission. Cellexpert is still working on fixing the remaining stats issues.

So there has been some progress, but everything is not fully resolved yet.

I’ll keep you updated once the payments continue and all stats and commissions are properly in place.

Thanks to Christos for continuing to work on this.

 

[jonahill]

Well atleast you havent been ghosted! Wish you all the best

Quick update:

Kamila has left the company. Christos has been handling the issue and manually added part of the missing commission. Cellexpert is still working on fixing the remaining stats issues.

So there has been some progress, but everything is not fully resolved yet.

I’ll keep you updated once the payments continue and all stats and commissions are properly in place.

Thanks to Christos for continuing to work on this.

 

[MissExposé]

Hi @metropot thanks for pointing this out and for sharing your experience! Please let us know the outcome.