Suprnation not paying and not responding for way over 1 year - RESOLVED

[Sourrc]

We've had a lot of issues with unpaid commissions and lack of responses over few years with Suprnation.

Total amount of unpaid commissions is now few K's and I just can't get hold of anyone there who would take care of the issues.

Any ideas?

 

[Conft]

DoubleDown to expand into real-money gaming with $35m SuprNation acquisition

Social gaming operator DoubleDown is expanding into real-money gaming having agreed a $35m acquisition of SuprNation.

igamingbusiness.com

Contact DoubleDown maybe

 

[MissExposé]

@Sourrc Please PM me your affiliate account username and we will as for updates on your case (sent you a PM where you can reply).

 

[MissExposé]

Thanks for sending your account details @Sourrc we notified the representatives about your issue. Keep you posted.

 

[Sourrc]

Just want to update that still haven't heard anything regarding my case from Suprnation.

 

[MissExposé]

Very sorry @Sourrc, but so far we don't have any news. Sent a reminder now, keep you updated.

 

[Sourrc]

doubledown-to-expand-into-real-money-gaming-with-35m-suprnation-acquisition/

Contact DoubleDown maybe

Do you have any contact for them who might be able to handle such issues?

 

[euromill]

I wouldn't hold your breath for DoubleDown to do the right thing by Affiliates - it seems there is an ecosystem change and all of these programs are quick on the uptake of how to avoid paying. Affiliates will have to adapt to newer remuneration models, it appears, otherwise, we are all just working for free.

 

[freakspin]

Vera should be still at SuprNation and she is actually very responsive.

mail: vera[a]suprnation.com
skype: v.panczyk

 

[Kadabra]

well, i was usually paid by them, although it was a hassle now and then, but seems that situation has indeed changed.

I chatted with Vera but no reply since. Will give them a day or two more and then will be removing them.

Kind of sad, i liked those brands.

 

[MissExposé]

@Sourrc We sent one more reminder. So far our emails are left with no response. Do you maybe have some news?

 

[Sourrc]

I got originally 1 reply from Vera asking what's our affiliate username, but no reply since. And this has happened multiple times, I've contacted Vera, she is quick to reply at first, but then nothing and I've just left it at that.

I'll try to send Vera one more email to see if I get any response.

 

[Sourrc]

@Sourrc We sent one more reminder. So far our emails are left with no response. Do you maybe have some news?

I got reply back from Vera. She told me they are on it and will get back to me - as well as you - once she get reply from finance. Let's hope this all gets sorted out.

 

[MissExposé]

@Sourrc Yes, correct, we got in contact with her today and we are waiting for further updates. Keep you posted.

 

[Kadabra]

got reply as well. Let's see

 

[SuprNation]

Hello. The problem has been resolved and the commission will be processed this week.

 

[MissExposé]

Thanks for signing up and assisting in this matter @SuprNation.
@Sourrc @Kadabra Please let us know once you receive the payment so we can update the complaint accordingly or assist further if needed.
Thank you.

 

[Sourrc]

Can confirm their reply as well. And to Suprnation's defense, they actually had paid me in the past and the unpaid amount was lower than I initially thought. I'm certain that they'll handle this now and will confirm once I get my payment.

 

[MissExposé]

Thanks for the update @Sourrc

 

[MissExposé]

@Sourrc Did you maybe receive the payment?