Roxy affiliates down?

[admin]

The Affiliate Management team has been notified of the new post.

 

[casinonewbie]

Yes can confirm same story, as you say CygX1 this has been going on for some time & it's not just a few hours it's days at a time. So i assume all the tracking is also down....

 

[stephanief]

Hi everyone,

Thanks for all your comments and feedback about the site. We have been liaising with our IT team to try and rectify the problem, and have found a solution which will fix any issues. This has been implemented and will be continually monitored to ensure the smooth running of the site.

The site is running as normal so remember to check out the marketing materials page to find the latest banners and mailers. We have our new Multi-offer promotion which is definitely worth a look.

As always, if there's anything else you need please contact us via support@roxyaffiliates.com

King Regards

Roxy Affiliate team

 

[admin]

The Affiliate Management team has been notified of the new post.

 

[stephanief]

i assume all the tracking is also down....

Just wanted to confirm that tracking has not been effected while the system was down, the error is related to the server so all tracking has continued as it should.

 

[admin]

The Affiliate Management team has been notified of the new post.

 

[RyanWeb]

Hi Stephanief, I have been trying to email someone at Roxy for a few days now but all of my emails bounce back.

This is a delivery failure notification message indicating that
an email you addressed to email address :
-- robertr@roxyaffiliates.com (as listed in my affiliate backend)

Same with support@roxyaffiliates.com

I wanted to update my address and banking details, as I just started receiving some decent UK traffic and wanted to give you guys another try.

But..... My emails keep coming back..

 

[admin]

The Affiliate Management team has been notified of the new post.

 

[Roxy Affiliates]

Hi Ryan,

It is great that you want to try us after some good traffic volumes. Please can you email me again at StephanieF@roxyaffiliates.com . If you get a bounce back this time then please do let me know on here.

Thanking you and looking forward to your email

Thanks
Steph

 

[casinonewbie]

This was one of my favourite programs back in the day, aff back-end is now always online looks like Steph is on the ball

 

[admin]

The Affiliate Management team has been notified of the new post.

 

[Roxy Affiliates]

Hi Ryan,

Thank you for the kind words and hope we can be your favourite program again.

Thanks

Steph

 

[RyanWeb]

Hi Ryan,

It is great that you want to try us after some good traffic volumes. Please can you email me again at StephanieF@roxyaffiliates.com . If you get a bounce back this time then please do let me know on here.

Thanking you and looking forward to your email

Thanks
Steph

Just resent the email to your provided email address... Subject: New Old Affiliate Update

 

[admin]

The Affiliate Management team has been notified of the new post.

 

[stephanief]

I received your email this morning and have replied!

 

[admin]

The Affiliate Management team has been notified of the new post.

 

[admin]

A reminder is sent to all affiliate managers.

 

[admin]

A reminder is sent to all affiliate managers.

 

[jopaa]

For the last 6 months I was not able to log into my Roxy aff. account. It seems that my country (or my IP class) is blocked from accessing both affiliate and casino websites. The support did nothing and keep telling me to try to log in using a UK VPN so 5 minutes ago I've tried to log in by using a UK VPN but it doesn't work. I can access the website but after I type in the username and password the page reload and nothing happens. I don't know if it's because of the website or because of my VPN connection so .....

I just want to ask if you can or cannot do anything to solve this! I don't want to wait any longer and if I cannot log in I will take off all the links. This is my last attempt to solve this situation.

 

[admin]

The Affiliate Management team has been notified of the new post.

 

[casinonewbie]

If it's a "true" VPN you won't have any problems. Their system is detecting you are using one so your blocked, try another VPN like xxx.my-expat-network.com/ or xxx.buffered.com/

 

[admin]

The Affiliate Management team has been notified of the new post.

 

[KasinoKing]

I just want to ask if you can or cannot do anything to solve this! I don't want to wait any longer and if I cannot log in I will take off all the links. This is my last attempt to solve this situation.

They just got taken over by 32Red - so hopefully these issues will be a thing of the past...

KK

 

[admin]

The Affiliate Management team has been notified of the new post.

 

[jopaa]

If it's a "true" VPN you won't have any problems. Their system is detecting you are using one so your blocked, try another VPN like xxx.my-expat-network.com/ or xxx.buffered.com/

It was a "true" VPN but a free one. I will not PAY a monthly fee for a VPN that serves me only for logging into my Roxy aff account. This is ridiculous!

 

[admin]

The Affiliate Management team has been notified of the new post.

 

[Roxy Affiliates]

For the last 6 months I was not able to log into my Roxy aff. account. It seems that my country (or my IP class) is blocked from accessing both affiliate and casino websites. The support did nothing and keep telling me to try to log in using a UK VPN so 5 minutes ago I've tried to log in by using a UK VPN but it doesn't work. I can access the website but after I type in the username and password the page reload and nothing happens. I don't know if it's because of the website or because of my VPN connection so .....

I just want to ask if you can or cannot do anything to solve this! I don't want to wait any longer and if I cannot log in I will take off all the links. This is my last attempt to solve this situation.

Hi Jopaa,

As we discussed through email our technical team were looking into this and could not see any reason as to why you were having difficulties.

The affiliate team did not hear back from you since the last email communication in June.

Please contact us and we can look to assist if we can any further.

Many thanks
Roxy Affiliates

 

[jopaa]

The affiliate team did not hear back from you since the last email communication in June.

This thread was started on Feb 5 and in your last email in June (after 4 months) you still didn't have any solution for my problem so please understand my frustration.

 

[admin]

The Affiliate Management team has been notified of the new post.

 

[admin]

A reminder is sent to all affiliate managers.

 

[admin]

A reminder is sent to all affiliate managers.

 

[stephanief]

Of course Jopaa, we understand and we are hopefully almost there with getting you back onto the site. We will continue to communicate via email until we find the solution.

Thanks

Roxy Affiliates

 

[admin]

The Affiliate Management team has been notified of the new post.