Playfrank affiliates don't pay my commission

PlayFrank Affiliates

LinYanhua

New Member
Joined
Aug 2, 2018
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Promoted Playfrank casino from 2019, didn't get paid until now, total commission: 542 Euro. Last month, they asked me to send an invoice, and I did it in 7th, April, but they didn't give me reply until now, the AM didn't response my skype either.
 

MissExposé

Well-Known Member
Staff member
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Sep 18, 2018
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@LinYanhua, please send me your account username. We will contact the representatives and ask for updates. I have sent you a PM.
 

MissExposé

Well-Known Member
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@LinYanhua, we are still waiting for updates, just sent a reminder email. Do you maybe have some updates?
 

frankaffiliates

Affiliate Program Representative
Joined
May 3, 2022
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Dear Affiliate Guard Dog,

We regret that we received the complaint about not paying an Affiliate Commission. Especially as we’re known for our fast payments to our appreciated affiliates.

In this case we contacted LinYanhua in 2019 to send in KYC documents. June 2021 we contacted Lin several times, because there was an open Affiliate Commission ready to be paid in his account.

March this year we received the first reply from Lin and we were in contact to pay the Commission. Because of National Holidays and a few days off there was no reply for a few days and during this time the complaint was made.

We of course will pay the Affiliate Commission, but we first need to verify the account and the affiliate, known as our KYC procedure. When this procedure is done and we receive the correct documents, we will make sure the payment to our affiliate LinYanhua will be done.

Thanks for the cooperation.

Best regards,

Team PlayFrank Affiliates
 

Biti

Affiliate Guard Dog Member
Joined
Jul 24, 2015
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I've worked with them and they are reliable with payments.
 

Wolfie

New Member
Joined
Jun 19, 2017
Messages
10
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10
Same, here. Always been paid on time and without hassle.

Reliable guys and would not hesitate to recommend them to other affiliates.
 

frankaffiliates

Affiliate Program Representative
Joined
May 3, 2022
Messages
3
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Same, here. Always been paid on time and without hassle.

Reliable guys and would not hesitate to recommend them to other affiliates.
Thank you as well for the positive feedback! Much appreciated!
 

PlayFrank Affiliates
INFO

  1. AGD Terms Certification:
    Terms and Conditions
  2. Have Retroactively Changed T&C's?
    No
  3. Have Negative Carryover?
    Yes
  4. Are Casino Earnings Bundled?
    No
  5. Missing Admin Fee:
    No
  6. Ambiguous Termination Clause:
    No
  7. T&C updates not emailed:
    No

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