Aug 1, 2013 Non payment of Casino balance Your statement is incorrect. Until two weeks ago your casino blatantly refused to address this issue each time I tried to establish contact. However, two weeks ago the casino payout department then informed me that my bank wire payout has again been declined. Upon my following reply I eventually received a short answer from CSR Adrianna, who simply claimed that this was a "management decision" without providing any additional information. Since this message each of my emails remained unanswered again. To emphasize this, the payment for my account balance was canceled without any reason. I played my deposits fairly and in accordance with all terms and conditions of your casino. Please ask Adrianna to finally address my question and clarify which term I have supposedly not adhered to?