Lost player, no answers.

[free4gambling]

At referback your players could be signed to other affiliates when closing
their accounts and then reopen them.

A few weeks back I noticed a player of mine was playing at King Neptunes. The player did send me a screenshot. After checking this a few days with no activity in my affiliate account, I contacted RB with this question and I was told in first this was not my player?????? After a few screenshots and proof they didn't know what went wrong as the player was attached to another affiliate???????

We are now 5 weeks further and still no answer on these questions. Yesterday I asked again and they told me to wait some more as they apparently still did not find some answers for this.

I hope this is a one time issue, but regarding to what happened to me, I do not think this is an one time issue anymore.

So check your accounts maybe you lost some players too. I'm done with them and will remove them from my website.

 

[tryme1]

It's fairly well-known among affiliates that Referback use 'first referrer' tagging. This means that if a player signs up and plays for real money by clicking your affiliate link, they will get assigned to a different affiliate if that player had previously clicked another affiliate's links.

Referback are being extremely disingenuous in their responses to your questions because they are well aware of this.

Added: I've just noticed you are Dutch - so here's the definition of the word disingenuous:

"Not candid or sincere, typically by pretending that one knows less about something than one really does."

 

[inspiration]

How can you be sure it is your player from the stats as RB do not provide player numbers?

 

[casinobonusguy]

Didn't they get rid of that first referral thing last year?

 

[Cobus]

Hi Free4Gambling,

Roxy has already resolved this with you - short answer: the player's account at King Neptunes was closed and that's why it's not showing up in your stats.

 

[free4gambling]

Thanks Cobus for this answer.

I have contacted Roxane about this.

 

[inspiration]

Hi Free4Gambling

Can you please update us on what happened next ?

Thanks bro !

 

[free4gambling]

Hi Free4Gambling

Can you please update us on what happened next ?

Thanks bro !

I have received an email from my affiliate manager briefing me the player was still attached to my account during the period the player had played. I've had no answer why I did not see any activity in my account, maybe they still investigate this. Player account was closed later that month.

On the question earlier on how I did know player would be attached to my affiliate tag. I met this player and he asked me for a good mgs casino and I gave him one of mine wich I never used before.