John - Help.

[Guard Dog]

John,

VegasDays is locking out players who have accounts at other Rival casinos. Your support operator is obviously a standard Rival guy as well.

Here is a chatlog:

All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 48seconds. An operator will be with you shortly.

You are now chatting with 'Ray'
Ray: Welcome to casino Live Chat. How may I help you?
andy: I am locked out of VegasDays casino.
Ray: May I have your Login name and email address please?
andy: Happens all the time with Rivals and you guys can usually help me get it unlocked.
andy: xxxusername / xxxxxxxx@xxxxxx.com
Ray: One moment please.
Ray: Thank you for holding.
Ray: Regrettably, a number of factors have led to our automated security system locking your account.
Ray: The most common reason for this is multiple accounts from the same computer, ip address or mailing address. Please note that only one account is allowed per casino per household/computer.
Ray: Please be advised that the casino reserves the right to lock or deny promotions to anyone, without disclosing the reason why.
andy: ok - I have 1 account. This casino is brand new.
andy: I know there were not 'a number of factors' because I am a player who has never taken bonuses at any Rival casino.
andy: If this is how good players are treated, then I will make sure all my friends go elsewhere.
Ray: Please note that it is based trough out all Rival casinos.
Ray: Actually the decision was made final by management already, unfortunately there is nothing that can be done regarding that.
andy: I'll let John know about this. And - many players have accounts on multiple Rival casinos. Otherwise you would have nobody wanting to become a Rival operator. That statement is completely ludicrous
Ray: However, you will not be able to play at this casino, as per management.
andy: sounds good.




This is ridiculous, IMO. John - you need your own support team. This is the first time I have ever been permanently locked out on a Rival Casino.

 

[Herd]

Lame.. Lame.. response.

Rival really do need to lift their game in the way they do their player security if they hope to pass RTG, MGS, or Playtech.

 

[RockbetJohn]

Email me your player ID and I"ll look into it.

As for customer support yes they are using the shared support for the time being but I am working on setting up my own team with multi-language support. Just need your patience

As for being locked out not all players are being locked out and if this was true then I would have no players at the casino. Let me look into it before making any conclusions but it could be many factors, some legit and some might not be as well.

Last, I'm in London for 2 days and in Budapest for the remainder of the week so I'm not going to be online as much so please be patient but I'll do my best to check emails while away.

John

 

[TheGamblingGuru]

I would post a couple of links to others threads at other forums regarding this same issue with this new casino launch but then again I step back and say to myself...."Whats The Point"

I'm just glad now that I didn't jump on the bandwagon to start promoting them so fast like so many others have. To each his/her own though..8)

 

[Daera]

I would post a couple of links to others threads at other forums regarding this same issue with this new casino launch but then again I step back and say to myself...."Whats The Point"

I'm just glad now that I didn't jump on the bandwagon to start promoting them so fast like so many others have. To each his/her own though..8)

Hey Rob, this is the second post/thread I've seen you say that, "Whats The Point"

Why are you saying that? Why post at all if you think it's pointless? The first post I seen you say that, I honestly thought was directed at me because of my reply. But I guess not so in this thread.

So what gives?

(Sorry to derail the thread)

 

[TheGamblingGuru]

Hey Rob, this is the second post/thread I've seen you say that, "Whats The Point"

Why are you saying that? Why post at all if you think it's pointless? The first post I seen you say that, I honestly thought was directed at me because of my reply. But I guess not so in this thread.

So what gives?

(Sorry to derail the thread)

Good Point...

Hit me up on chat sometime when you have a few minutes and we can discuss..

Send Message Via MSN Chat to TheGamblingGuru
____
____