Being as i was an affiliate on Shazam casino, it was my job to address and resolve issues for my players. I was reached out by one of my players to speed up a withdraw and to also ensure the verification process ran in a timely manner. The player told me that he was asked for documents on multiple occasions even after verifying his account. When he proceeded to withdraw his funds, he was informed this would take a substantial time. He then contacted me to investigate so i proceeded to live chat and ask a few non-intrusive questions and nothing that fell within NDA policies that are globally enforced ensuring player data protection. After a few days, this player informed me he gave up and lost his deposit as he didnt care anymore.
When this came to the end of the month, i looked at my affiliate dashboard and saw my commission waiting for me. So i requested a withdraw of my affiliate earnings and reached out to superiorshare (K. R) to process my withdraw to finance. When i had no response via email, i messaged her via the affiliate interface. I patiently waited 2-3 days for a response and i had no such luck of correspondence. I went back to the affiliate website to double check if she had replied yet and my credentials were changed so i couldn't log in (They terminated my affiliate account)
I found her skype email and messaged her. She advised me that my casino account and affiliate account were removed and my commissions would not be paid due to the fact she and the casino deemed i broke terms and conditions.
When i tried to talk commonsense i was shunned away and told that i would not receive my commissions and the player would be refunded which would negate my earnings which is highly unjust.
They refer the player as a "Threat of a chargeback" when he deposited crypto. Since the dawn of time, anyone who uses crypto knows you cannot charge back crypto once its been sent. I am done with their lies, diversionary tactics and breach of the contract i made with them. Please investigate and take appropriate action. I have screenshot from both player and Affiliate manager and what it showed in the dashboard. I would like matter to dealt with asap
When this came to the end of the month, i looked at my affiliate dashboard and saw my commission waiting for me. So i requested a withdraw of my affiliate earnings and reached out to superiorshare (K. R) to process my withdraw to finance. When i had no response via email, i messaged her via the affiliate interface. I patiently waited 2-3 days for a response and i had no such luck of correspondence. I went back to the affiliate website to double check if she had replied yet and my credentials were changed so i couldn't log in (They terminated my affiliate account)
I found her skype email and messaged her. She advised me that my casino account and affiliate account were removed and my commissions would not be paid due to the fact she and the casino deemed i broke terms and conditions.
When i tried to talk commonsense i was shunned away and told that i would not receive my commissions and the player would be refunded which would negate my earnings which is highly unjust.
They refer the player as a "Threat of a chargeback" when he deposited crypto. Since the dawn of time, anyone who uses crypto knows you cannot charge back crypto once its been sent. I am done with their lies, diversionary tactics and breach of the contract i made with them. Please investigate and take appropriate action. I have screenshot from both player and Affiliate manager and what it showed in the dashboard. I would like matter to dealt with asap