Star Partner Changes High Roller Minimum{08/11/09 UPDATED ON PAGE 4}

Discussion in 'Casino Industry Buzz and Terms Alerts' started by Guard Dog, Jul 28, 2009.

  1.  
    Vladi

    Vladi Affiliate Guard Dog Member

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    I can assure you that the email had no explanation of what the quarantine policy was and no link to any information about it.

    Alright I did a 5 minute spreadsheet job and there are no whole numbers up to 1000 which match those percentages. I don't believe more than 1000 people voted..... most likely 15 voted for results of 10,2,3 and they have changed a couple of decimals to not make it so obvious. Or they just completely made it up.
     
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    bonustreak

    bonustreak Administrator Staff Member

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    I think we need to make a poll and let affs vote at AGD just to see the results. I will stick with Villento, Red Returns, Brightshare, Rewards, Referback I can go on and on listing programs that are not bending to this lever to screw the affiliate partners over!
     
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    bonustreak

    bonustreak Administrator Staff Member

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    I just had a long call with Star Partner and they hear our concerns and take them very serious. We have talked over a few solutions that would work and I also explained they need to make this change more understandable for the affiliates because how it is now makes no sense. They will try to develop a choice for affiliates as well. So lets give them a few days to come back to the table that is agreeable to all.
     
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    mojo

    mojo Banned

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    Sorry but it makes perfect sense to those who have been watching. We are not idiots. Well, I have been asking about this for over five months now. CPA and I have been posting over and over again. It is nothing new. I was completely ignored. Example from May: A test for my fellow Affiliates - Gambling Portal Webmasters Association

    When it happened to me (5 months ago), I wrote Guard Dog and was told that it was bad business but there was nothing I could do (at Playshare) about it.

    So I have to suck it up. Ok. But now it's all over the place. I do wish I had some attention back then.

    I'm not going to wait around for it to happen again.

    No offense Bonustreak but it's a day late and a dime short.

    Good luck everyone.

    Edit: add example
     
    Last edited: Aug 2, 2009
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    mojo

    mojo Banned

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    History

    March 12
    Playshare High Roller - Gambling Portal Webmasters Association

    April 2nd
    Gambling Portal Webmasters Association

    May 11th
    A test for my fellow Affiliates - Gambling Portal Webmasters Association

    May 26th
    Do you approve of the High Roller Term? - Gambling Portal Webmasters Association

    That is just at the GPWA. We tried to warn everyone.

    Microgamings are just going to continue to add this term because we let them!

    Add

    Sorry Andy, but I have to admit that I am woefully disappointed in Guard Dog. For all my efforts I was completly ignored. There is no arguing that if you look at the threads.

    I will in the future try to figure out how to make a complaint effectively on my own. This is to costly for me to fool around with.
     
    Last edited: Aug 2, 2009
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    StarPartner

    StarPartner Affiliate Program Representative

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    This is incorrect – quarantine happens in month 1. If a player wins $10,000 in month 1 and the other players lose $6,000 in month 1, the affiliate is paid commission on $6,000 and the $10,000 is quarantined from month 1. This affiliate would otherwise have earned zero in month 1 and now earns commission on $6,000. Please refer to stats already stated that we have experienced on quarantined players.
     
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    mojo

    mojo Banned

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    It is correct. I was referring to Playshare. I know from experience because it happened to me. I was told I was not getting paid for my other players in month 1 and I didn't.

    However, you are stating that Star Partner IS paying for other players in month 1. Since your term is almost identical to Playshares, I have been asking about this. I appriciate your reply for the record that we will earn from other players. Perhaps clearer terms on this one point so it is not confused with Playshares.

    Thank you for the reply.
     
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    bonustreak

    bonustreak Administrator Staff Member

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    I don't believe anyone called affiliates idiots or referred to them as such, as you just mentioned perhaps clearer terms are needed and that is what AGD is working with Star Partner to accomplish all around with all the confusing terms.
    We have been doing more then just watching we take time out of our personal lives and businesses to work with programs for the benefit of all affiliates and all the programs. In these crazy times it is best to try to work out a reasonable solution with programs so we can all continue to work together as partners. I am sure things will be changed for the good but it will not happen over night.
     
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    StarPartner

    StarPartner Affiliate Program Representative

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    We will be revising our terms to simplfy them and state exactly how the
    quarantine policy is applied. This is essentialy not your run of the mill
    High Roller Policy and altogether a completely different concept and we
    have identified the need to state this in the terms and provide clarity
    on this for you. We will be highlighting the fact that there is still zero
    negative carry overs and that affiliates will still be able to earn commission
    on remaining players even with players placed under quarantine.

    We will make the post here once the final draft of the revised terms have
    been completed.
     
  10.  
    bonustreak

    bonustreak Administrator Staff Member

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    Just to inform everyone Star Partner has sent over a breakdown of the High Roller term and an explanation on how it works we are reading it to determine if it is fair and understandable and will post it public very soon!
     
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    inspiration

    inspiration Affiliate Guard Dog Member

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    I do not take them seriously anymore as there are way too many problems with this group.

    I just do not understand why you think that can be trusted just by responding to the new term but do NOT alter the popup codes that are WRONG to begin with, and they KNOW it. We have been sending FREE traffic to Starpartner Casinos ! Why the H does not somebody notice that too :eek:

    Come on AGD this program has gone downhill since the merger why should I be impressed with finalizing this new HR term as most other things are far more important !!

    Please understand this - I have had many conversations with SP and they admitted they HAVE big tracking problems - besides - the non tracking popup code. In other words the traffic you send will not reach its destination for the affiliate just fill their pockets

    I have posted this both on CAP and GPWA.

    :mad:
     
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    StarPartner

    StarPartner Affiliate Program Representative

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    Hello Inspiration,

    We are attending to the pop-up code issue and it will be resolved shortly.

    Notification of the pop-up error was only recieved on Monday but it was a
    public holiday so our design team could only begin working on the issue
    yesterday.

    Our design team is restoring the session variables that carry the tags.
    It appears that when the pop ups were updated the original HTML was
    over written. It should be back to normal shortly.

    With regards to our tracking problems, we can honestly say that after nearly
    3 months of continuous hours spent on resolving these re-occuring issues
    with MGS, we are safely out of the woods on this and we have gone as
    far purchasing additional resources to safe-guard us from these issues
    happening again. Also note that this issues never happend on a wide scale,
    across our entire, incidents were isolated and always resolved quickly to
    ensure that those affected affiliates players were repaired within a matter
    of hours every day.

    We continue to do rigores testing through our properties to ensure that all
    of the improvements that have been made continue to deliever the required results.
     
    Last edited: Aug 12, 2009
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    bb1webs

    bb1webs Affiliate Guard Dog Member

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    Rick and many others know how i feel and have felt about these casinos for a very long time. Suffice to say not good.

    They've been such a joke for so long to me that I have actually forgotten about them ... I don't even consider them when blacklisting ...

    my issues go back to the time when I first promoted them and they did very well ... then the more exposure I gave them the less money I made.

    sound familiar anyone?

    to me that's rhetoric. The easier and faster would be to ask those that saw a decent income continue to climb over the months / years when a player base is continue to be added to ... and are satisfied with where they stand with them today .... please speak up?



    If they've managed that for somebody they deserve the credit but my money is on at least a 3 to 1 count of those who saw what I saw.

    I got no axe to grind, I am telling flat truth and their own stats would prove my statement.

    ....

    ask me nicely and I'll tell you how I really feel :)

    so many times such of these matters are so rediculous we have no choice but to sarcastically, cynically laugh them off because otherwise I think we'd go nuts ... well in my case ... nuttier.


    ......


    Depsite my issues with this bunch I haven't ever blacklisted them past warning people I would no longer guarantee play there ... but I have no truck in doing so if others feel they've crossed that line?

    but ya gotta tell me plain out cause I'm rather thick sometimes. or most.
     
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    inspiration

    inspiration Affiliate Guard Dog Member

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    My code starts with W3470 ............... more work for you SP ! :mad:
     
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    bonustreak

    bonustreak Administrator Staff Member

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    As you can see Star Partner has shown complete transparency here to all affiliates now and explained to all of us how the high roller term will work. They have still implemented retro terms and that is a no no so for that there will be an icon next to their program here that warns affiliates of this. Now they have made this clear to understand and the decision for you to continue to promote is up to you all I suppose. I still wish these programs would give us a choice or something at least!


     
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    inspiration

    inspiration Affiliate Guard Dog Member

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    If they do not give a damn if anybody wants to promote them do not expect SP spending hours repairing their mixed up datebase, I have a player(s) mapped to my account which is not mine.

    Second the Crazy Vegas exit popup code is still not tracking e.g. has been altered by the IT team, probably forgotten..............again !!.............

    If this program continious to ignore - having big tracking issues - and - reports not showing webmasters real earnings - and implement retroactive terms regardless I will write some reviews and blacklist them soon.
     
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    bonustreak

    bonustreak Administrator Staff Member

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    Inspiration believe me I feel your pain on that issue but lets not derail the purpose of this thread hun and try to work on one thing at a time here. Can we bring your issues up in the SP thread where they can address it personally?
     
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    mojo

    mojo Banned

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    This is where the fight should be to stand up for ourselves. Whether clear terms or not, allowing retro terms is shooting ourselves in the foot. IMO it needs more than a warning.

    I'd be ok with it but it needs to be opt in, or going forward and existing players are exempt.
     
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    inspiration

    inspiration Affiliate Guard Dog Member

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    sorry I derailed this thread, last post.:)
     
  20.  
    bonustreak

    bonustreak Administrator Staff Member

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    Who said it is being allowed? There will be a big warning sign just as soon as the coders are done with all the work it takes to do this.
     

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