Soft2Bet / GranSino warning.

Discussion in 'Affiliate and Program Issues' started by CasinoCommunityForum, Oct 7, 2020.

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    CasinoCommunityForum

    CasinoCommunityForum New Member

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    Hey guys.

    Is soft2bet going bankrupt?
    We have been promoting there new Gransino brand, but there is 2-3 months pending commission.

    Was promised that it would be fixed weeks ago and no new information.

    We have talked to many affiliates who say the same - no payment.

    anyone that knows anything ? Seeing it as a last resort posting this to get info.
     
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    MissExposé

    MissExposé Well-Known Member Staff Member

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    CasinoCommunityForum likes this.
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    CasinoCommunityForum

    CasinoCommunityForum New Member

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    Appreciate it
     
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    John Sullivan

    John Sullivan New Member

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    Unbelievable, not recived here either..
     
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    CasinoCommunityForum

    CasinoCommunityForum New Member

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    Hi, is there any updates? :)
     
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    MissExposé

    MissExposé Well-Known Member Staff Member

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    Unfortunatly, still no reply from them. Let's wait until the end of the day and if we don't hear from them we will send them a reminder.
     
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    CasinoCommunityForum

    CasinoCommunityForum New Member

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    Nothing today either ? It’s crazy how they are ignoring their affiliates
     
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    MissExposé

    MissExposé Well-Known Member Staff Member

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    No, still no reply from them. We just sent them a reminder.
     
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    MissExposé

    MissExposé Well-Known Member Staff Member

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    CasinoCommunityForum

    CasinoCommunityForum New Member

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    How do i message you?
     
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    MissExposé

    MissExposé Well-Known Member Staff Member

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    I've just sent you a PM, you can reply on it.
     
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    MissExposé

    MissExposé Well-Known Member Staff Member

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    Thank you for providing your account username.
     
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    MissExposé

    MissExposé Well-Known Member Staff Member

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    Please see Soft2Bet representatives reply:
    "Dear affiliates,
    First of all, we would like to thank you for your patience while we are sorting out this issue.

    Soft2bet is a big international company which values its reputation and customers’ interests are always in the centre of our mission.

    Operating for just 4 years now, we have launched more than 20 successful casino and sports betting brands! What's more, this year we have also oriented ourselves in providing B2B services. One of our B2B brands is Gransino, an online casino operated by Pegasus Affiliates Partners’ Program.

    Unfortunately, recently we have received a lot of messages from our valuable partners that Pegasus Affiliates stopped replying to affiliates and do not meet their financial obligations. Furthermore, they have also stopped communication with us at Soft2Bet as well.

    From our side, we’re giving our best to sort out this issue, pushing the operator to cover all costs and affiliate’s invoices!

    Once again, we apologise for all the inconveniences this may have caused. If you haven’t received your commission yet, please send us a reminder via your personal affiliate account and we will process it asap.

    Best Regards,
    Soft2Bet Team"
     
    Last edited: Oct 15, 2020
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    MissExposé

    MissExposé Well-Known Member Staff Member

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    CasinoCommunityForum

    CasinoCommunityForum New Member

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    Nothing as of yet, let’s see tommorow! Thanks again for the help.
     
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    Pegasus

    Pegasus New Member

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    We from Pegasus posting our side of the story soon, we are still waiting to see how Soft2bet is handling this story.

    We at Pegasus just want to make it clear that we have absolutely received no funds from Soft2bet in any way and that all affiliate payments supposed to be handled through Soft2bet company.
     
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    CasinoCommunityForum

    CasinoCommunityForum New Member

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    Recived funds or not, you don’t respond to affiliate inquiries for two weeks - where’s the professionalism we saw just few weeks ago?

    Comeon guys, are this also affecting your players withdrawal?
     
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    Pegasus

    Pegasus New Member

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    Since we are a B2B customer, as described above from Soft2bet, we are completely dependent on Soft2bet and have 0 influence on payments to customers or affiliates. These are processed 100% by Soft2bet and its various companies.
     
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    CasinoCommunityForum

    CasinoCommunityForum New Member

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    You run a affiliate company, you should answer your affiliates. Doesn’t matter who’s responsibility it is to pay. It’s your responsibility to update your affiliates in this info, as far as I know you didn’t let anyone know if the info you are posting here.
     
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    MissExposé

    MissExposé Well-Known Member Staff Member

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