Roby Partners refusing to pay until NGR is positive

[andrestamm]

Hey everyone,

Just wanted to check if anyone else has run into issues with RobyCasino (Roby Partners) regarding affiliate payments.

Everything was running normally, but out of nowhere they told me they only pay if NGR is positive, even though this was never mentioned when we started working together and it’s not something we agreed on beforehand. I tried asking for clarification, but haven’t really gotten a clear explanation on why this rule is suddenly being applied now.

Has anyone experienced something similar with them?

Appreciate any info.

 

[andrestamm]

@MissExposé Could you help me with this?

 

[Alkis]

What do you mean? If NGR is negative, also the revenue share is negative. are you on a CPA deal maybe?

 

[andrestamm]

This is a CPA deal, not rev share.

The players are actually in positive NGR already, and there are still active depositing players. The issue is that the NGR apparently hasn’t reached the amount of the CPA commission yet, so they’re refusing to pay until the players lose more.

My point is that player results are completely outside of my control as an affiliate. I delivered active players as agreed, so suddenly adding this kind of condition afterwards doesn’t really make sense to me, especially since it was never clearly explained beforehand.

 

[Alkis]

CPA is triggered with deposit, not NGR. What is your baseline? If your player deposited more than the baseline it should be paid. But let me ask the guys there at Roby

 

[MissExposé]

Hi @Alkis thank you for stepping in.
@andrestamm please note that in CPA, hybrid, bespoke etc deals we are not mediating, but we will surly notify them about your complaint and let you know if there is a feedback. Please provide us with your affiliate account username via private message.

 

[MissExposé]

@andrestamm please note that we notified their representative about your complaint. Will let you know if there is a feedback.