Refilliates accounts inaccessible

Discussion in 'Affiliate and Program Issues' started by Tupee, Jul 26, 2016.

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  1.  
    Tupee

    Tupee New Member

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    Yesterday I tried to access my Refilliates accounts for Tropica casino and Betvace casino (probably you know they manage multiple casino groups at the same website). Strangely the system reported my passwords do not match, later I tried the password reminder, and was stunned to see that I was reported my account doesn't exist. Strangely, at other platforms at Refilliates my accounts work, it is only at Betcave and Tropica where they do not. Actually those were the two accounts among the platfroms of Refilliates where I had frequent depositors, so I am quite worried now about this error.

    Anyone having this problem?
     
  2.  
    onlinecasinoscloud1

    onlinecasinoscloud1 Affiliate Guard Dog Member

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    I have same problem with all my accounts in refilliates, when I try to forgot password system shows me: "The username you entered could not be found" and "The email address you entered could not be found"

    next thieves go to blacklist :)
     
  3.  
    Tupee

    Tupee New Member

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    Well, I wouldn't use so strong words yet, but why it is very upsetting is because my players has just started to seriously activate themselves last month, registration and deposit rate was at the all time best level and constantly increasing. There was such a big raise in comission that I really got suprised.

    I hope this error won't affect the crediting of special bonuses set for my accounts and recording of new signups, else that upheaval will be put to end because if players don't receive the custom bonuses, they will not trust my site and I will loose traffic. Very disappointing that when you see the fruits of your job done, there is such a kind of error and maybe you have to start everything again...
     
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    onlinecasinoscloud1

    onlinecasinoscloud1 Affiliate Guard Dog Member

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    From what I remember is that the program has been sold, so it is possible it is the error, although can expect everything, I just not have much luck with them.
     
  5.  
    Engineer

    Engineer Super Moderator

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    I'm locked out of Tropica / Cash o' Lot, but Gibson, Ricardo's, and Sahara Sands still work. (Those are the only accounts I have with them.)
     
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  6.  
    Tropica / Cash o' lot

    Tropica / Cash o' lot Affiliate Program Representative

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    Hi guys,

    I have escalated this to the new owners.

    Waiting on a reply.

    Regards,
    Dieter
     
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  7.  
    KasinoKing

    KasinoKing Player turned affiliate.

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    Same problem here: Can get in to Gibson & Ricardo's - but am locked out of the other 4... :(

    KK
     
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  8.  
    Kadabra

    Kadabra Affiliate Guard Dog Member

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    You mean recently or few years ago?
     
  9.  
    CaseyM

    CaseyM Affiliate Guard Dog Member

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    I assume recently as the Tropica rep said "new owners" .... this doesn't look good
     
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    onlinecasinoscloud1

    onlinecasinoscloud1 Affiliate Guard Dog Member

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    more about sales is here on AGD in: BetReels Affiliates forum and Refilliates forum
     
  11.  
    Kadabra

    Kadabra Affiliate Guard Dog Member

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    Thank you. Missed that, however I didn't see any real reply from either program.

    Andy, do you have maybe some details about all that Refilliates/Betreels issue? Otherwise it might be that Betreels certification is a bit too hasty...
    ...
     
  12.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

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    There is nothing 'not good' about them selling. They decided to go multi-platform and sold to another company. Dieter will straighten it out I am sure. I will contact him via email as well, but it has only been 1/2 day since he responded - give him a little time. I know waiting sucks - but new ownership is always going to provide *some* complications.
     
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  13.  
    jopaa

    jopaa Affiliate Guard Dog Member

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    I'm still locked out. Are this guys still in business?
     
  14.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

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    I'm not sure what the deal is. Refilliates was sold. The new owners have yet to respond. :(
     
  15.  
    Tupee

    Tupee New Member

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    The silence is killing.
     
  16.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

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    Agreed. not real happy with that. I don't consider this the former-owner's problem, but still not thrilled with it. I wish I knew who the current owners were.
     
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    frankcolt

    frankcolt Member

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    Just went to site -main page blank - no code -pure white
     
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    frankcolt

    frankcolt Member

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    PS Aff code still working and images loading
     
  19.  
    frankcolt

    frankcolt Member

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    inner pages
    xxxxxrefilliates.com/commission-plan.php


    Forbidden
    You don't have permission to access /commission-plan.php on this server.
     
  20.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

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    It's time to stop promoting them, IMO. At least until there is some clarification of what is going on.
     
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